Great glasses at a fair price and mine are awesome and I just got them today and they are lighter in weight than my other pair. I also got the transition lenses with single vision shipped to my house for about $65 and I will definitely use the app again. I would recommend that if you need glasses just price them elsewhere and then check Zenni and you will be surprised. Great glasses at a great price if I haven’t already said that and I’m not a paid reviewer.
I loved the glasses but they are coming from china and I didn’t know that when I placed my order. So after 14 days I called and that’s when I was informed that the shipping was going to be longer than what they’re website says. And if you have ordered other items from china you should be familiar with the long shipping times and delays. The tracking is impossible to locate anywhere. They don’t use standard shipping they use a Chinese shipping company until the glasses get to the USA. They’re recommended tracking app did not give me the information. So don’t be surprised when your new glasses don’t arrive in the time frame listed on the zenni website. All things considered I absolutely loved my glasses. So after I got them I forgot all about longer than usual shipping process.
Developer Response
Thank you for posting your Zenni review. If you ordered your glasses with Standard shipping, they come with a seven-14-business-day delivery-time promise. If your order arrived after the 14th business day after you placed the order, we will be happy to refund the $4.95 Standard shipping fee if you call Zenni Customer Service, at 1-800-211-2105, and provide the order number to the customer service representative who answers. However, we are delighted to know that you love the glasses!I’ve always dreaded buying glasses. Outrageous prices, having to travel to several different places to find right pair, and the aggravation of not having many options. Based of my high prescription, astigmatism in both eyes, and a facial shape that needs particular options, I love how I have all the options I want right at my fingertips! At first, I was skeptical of the virtual try on, but I’ve bought several glasses from Zenni, and they’ve been perfect and LESS THAN HALF OF WHAT I PAID THROUGH RETAIL!!!! Believe the hype! This is the new, BETTER WAY to buy glasses!
Would be nice if you could search for glasses. Can’t seem to find a search bar to type in the glasses number. When I go to the cart button that’s where I find the stupid search bar for about 2 seconds. When I try to press it, it just turns goes off from the cart thing and just says on a blank page “you have nothing in your cart” which is really killing me. Been a customer for you guys since 2018. Glad you guys have an app now but definitely needs some work. The virtual one needs work too because the glasses look like they are sharpie on your face. The other thing too is I try checking the description of the other glasses I have gotten in the pass to see the width on them to see if I should go bigger or get smaller ones but can’t even do that to those that I have purchased in the past. I have deleted and reinstalled the app clear cache and just keeps doing the same thing making shopping for me really difficult. Hopefully those get fix soon or see better improvement on stuff.
Developer Response
Thank you for posting your review of your experience using the Zenni app. We are very sorry to read of the experience you had, and we apologize for any dismay caused by this matter. We are going to forward your comments to our app development team, so that they may be apprised of the issues you experienced and, we hope, resolve them.I have loved all but one pair out of the 9 pair I have purchased. And that’s only because they weren’t as cute on as I had anticipated. However they are a back up pair.
I’ve reordered the same couple pairs twice and one just ordered my third of the same. I’m really rough on glasses. I fall asleep with them on, I drop them off my nightstand all the time. My middle child has to help me find them”Jinkies”. I love that I have backups and can switch them out for a different look!
I get compliments on them all the time. Specially my favorite blinged out pair🥰
Highly recommend! I tell those that compliment me about this website all the time!
Developer Response
Thank you for posting your wonderful, 5-Star review! We are delighted to know that you are pleased with all but one of the nine pairs of glasses you have ordered from us. We thank you again for your delightful review. Happy shopping!I live on a farm and one day I had removed my glasses to see something up close and I never saw them again. That evening I looked everywhere. So I got on Zenni I added my prescription details I used to Tryon with my own face, and could easily see what I would look like. I had four or five lenses I had “tried on” but I kept going back to one specific pair. So a week later I decided to give it a try. I ordered my glasses, and they actually arrived. Two days earlier than the tracker said! I was thrilled! They came in a hard case so they could not be damaged. Even in the envelope they were shipped in.. Everything I ordered, including the additional clip and repair kit. Were in my package. I will always and forever you silly and refer my friends and family members to them as well.! They are cost was 1/3 of what I’ve always paid at LensCrafters or Eye world over the years.
Thank you,Zenni! I’m yours for life!🌷🌷🌷
Developer Response
Thank you so much for posting your very gratifying review of your experience ordering eyeglasses from us! You are awesome!I broke my old glasses unexpectedly, as one does, and thought it was time to give Zenni a try. I’ve heard nothing but good things about these glasses but I’m super picky about my glasses and kind of a brand snob.
I ordered 3 pairs fully expecting to return all of them and settle for some over priced ones as usual. When I received my 3 pairs of glasses in a timely manor, I was blown away! I love ALL of them. I kept the pairs that I got and plain to order from here any chance I can get. Next pair is going to be sunglasses. I haven’t gotten a pair in years because it’s so expensive other than ordering from Zenni.
I highly recommend giving Zenni a shot. They are amazing!!!
The app is pretty however, the filter for searching for what you want is a hassle where you click one thing at a time before having to do it again and again, some of the searches don’t work like protective glasses; the camera makes you look horrible, is waaay too close, too fast, and doesn't actually match lens to your face (website did a better job); and not all lens found on the website are available on the app. These are several problems I ran into after my 1st usage of the app.
Unable to filter by gender. Unable to search a specific style, or search anything at all for that matter. Can only filter size based of tame width, nothing else (lens width or height, arm length, etc). Have to have an account to try on virtually, and if you forget your password, the password resent email is sent so slowly that you have to wait almost a day to actually get in and finally be able to “try them on”.
Also disappointed in the options available. Frames are only offered in one size, so the ones I want are too small. Everything “my size” aren’t the style I want. Something as simple as having multiple sizes for one frame makes sense and would fix this problem. Only using zenni because they don’t do money back on returns, only account credit.
I’ve been a Zenni customer for a few years and have recommended it to many friends. I’m very irresponsible with my glasses. I leave them everywhere b cause I don’t always need them. I purchase them on Zenni, leave a pair on my car, a pair in the tv room. I purchased a couple more and a random pair can always be found! Prices are great.
Renn18
Sun4lwrgirl
El Dobie
The hunter lol
HeatherMAdams
kimberlyellen
Jen-ius
Awesome-ology
black_mystery
patti boston
