Not Worth the money or energy
To Quip Customer Support,
I have had so many issues with this toothbrush you can declare me unsatisfied. I’ve used mine for most of this year- I tried to get it in February but the first one sent didn’t work and they had to send another.. it would be the only one not used before tossing.
It always turns off mid brush. I make sure it’s charged and I make sure it’s clean. It doesn’t record when I brush my teeth sometimes- leading streaks to break. Now it’s not syncing at all and telling me it cant be paired. Do not send me another one. It’s a terrible solution to my constant problems. I was sent a new brush at least three times; didn’t fix my issues.
The brush head itself is too large and I don’t feel like it gets the back of teeth as well as it could. The rubbers on the sides literally squeaking against teeth. The vibration seems more like a timer than a helpful tool.
I do like your floss and cavity tooth paste but not enough to warrant continued purchase of the toothbrush once again isn’t working.
I’m never using it again. Looks like 2025 is opening with a new brush. I will say their customer support team is sweet to try- they just don’t have the necessary tools to really support users. Not your fault.
I have had so many issues with this toothbrush you can declare me unsatisfied. I’ve used mine for most of this year- I tried to get it in February but the first one sent didn’t work and they had to send another.. it would be the only one not used before tossing.
It always turns off mid brush. I make sure it’s charged and I make sure it’s clean. It doesn’t record when I brush my teeth sometimes- leading streaks to break. Now it’s not syncing at all and telling me it cant be paired. Do not send me another one. It’s a terrible solution to my constant problems. I was sent a new brush at least three times; didn’t fix my issues.
The brush head itself is too large and I don’t feel like it gets the back of teeth as well as it could. The rubbers on the sides literally squeaking against teeth. The vibration seems more like a timer than a helpful tool.
I do like your floss and cavity tooth paste but not enough to warrant continued purchase of the toothbrush once again isn’t working.
I’m never using it again. Looks like 2025 is opening with a new brush. I will say their customer support team is sweet to try- they just don’t have the necessary tools to really support users. Not your fault.
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Brush good App bad
No battery indicator???!!!
Doesn’t sync anymore
What’s the point in having an app that you have to manually sync. Previously the brush and app synced automatically I.e. you opened it, brushed your teeth and it captured everything. Now you have to manually sync everything and the Home Screen is full of unhelpful info and you have to scroll down to actually notice that the brush hasn’t synced anything. Can’t see the point of continuing with Quip anymore.
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False advertising
I bought the quip sonic toothbrush and on the packaging and manual it mentions this app. I downloaded it because it sounded like a fun way to stay on top of my brushing. The app wouldn’t let me do anything without pairing a toothbrush. I just found out it only for the smart toothbrushes. I feel like if it doesn’t work with all of the toothbrushes then it shouldn’t mention the app on the incompatible toothbrushes…kind of misleading. I hope they can come up with a way to make the able useful for people who don’t have the smart brush!
EDIT: After reading the reply from the developer I tried troubleshooting with the app again. When I redownloaded it I was able to manually track my brushing unlike before.
EDIT: After reading the reply from the developer I tried troubleshooting with the app again. When I redownloaded it I was able to manually track my brushing unlike before.
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Response from developer
Thank you for taking the time to update your review! If you have any questions, feel free to email us at reviews@getquip.com.
No just no
So I like electric toothbrushes and I love you but I remember my mom got me one and this is my experience with that. I never had a phone at that point so I was like OK I’m just gonna wait till I get a phone so that I can make A review. OK so when I got the toothbrush, I was like I’m gonna connect it to my iPad because that’s what I had that point and the app is so bad. I got my toothbrush and I was trying to connect it so I got myself logged in and everything. I did all the steps of like pressing the queue to turn it on and then turn it off and then like turn making sure my Bluetooth is on like all that and it’s still like said we cannot find a toothbrush like that so I tried it over and over and over again I was like look, this girl was freaking over and she’s literally like me right now. I’m doing it again. I’ve got another one another and I need you guys to answer me help me please.
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Response from developer
To help us better understand this issue, would you mind emailing us at reviews@getquip.com? We'd be happy to look into your issue from there.
Update 08/2024 App sucks
UPDATE 08/2024: Apple HealthKit integration gone. It records every other brush. The company has a new oscillating brish that also doesn’t have bluetooth integration. I’m over it and getting a new brush.
I’m loving my quip toothbrush and this companion app. I was able to connect my toothbrush within seconds. There are times that it takes my brush a bit to connect to the app after brushing, but it’s never longer than 5 minutes. It can be a nuisance but it doesn’t outweigh the pros for me in that this has definitely improved my oral health routine.
I’m loving my quip toothbrush and this companion app. I was able to connect my toothbrush within seconds. There are times that it takes my brush a bit to connect to the app after brushing, but it’s never longer than 5 minutes. It can be a nuisance but it doesn’t outweigh the pros for me in that this has definitely improved my oral health routine.
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New app not syncing to Apple Health?
Why remove functionality like this?
good idea, glitchy tho
I'm really big on oral care. So when I saw there was a toothbrush that came with an app to track everything, I was all over it. However I only have the electric toothbrush, not the smart one, so I have to manually put in when I brush/rinse/floss and all of that.
Again, I'm a religious dental caretaker. I brush twice or even three times a day (depends on my meals), floss at morning and at night, oil pull, brush my tongue, alladat and more. I figured this would be a great way of rewarding myself for these habits. But, for whatever reason, the app only recognizes my saves every other morning. I know I've been recording everything so idk what the issue is. I'll just check later on and my morning brush tracking is gone.
I really really want this app to work so I'll keep using it but maybe the developers should look into this a bit more.
Again, I'm a religious dental caretaker. I brush twice or even three times a day (depends on my meals), floss at morning and at night, oil pull, brush my tongue, alladat and more. I figured this would be a great way of rewarding myself for these habits. But, for whatever reason, the app only recognizes my saves every other morning. I know I've been recording everything so idk what the issue is. I'll just check later on and my morning brush tracking is gone.
I really really want this app to work so I'll keep using it but maybe the developers should look into this a bit more.
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Response from developer
We're sorry to hear about this issue. Please contact us at reviews@getquip.com and let us know the issue you encountered. Hope to hear from you soon.
Needs more realistic achievements for those with mental health struggles
Ever since hearing about Quip, it’s changed the game for my oral health completely. As someone who struggles with multiple mental illnesses, resulting in a lack of personal hygiene (which unfortunately is not talked about enough), Quip has saved me. Tracking my brushing, flossing, and mouthwash rinsing has me feeling so accomplished AND I can actually see the data of when my oral hygiene is good and when it starts to slip.
I LOVE the achievements feature. However, I find it difficult to hit some of them because of how much relearning of a habit I have to do, due to my mental health. As of right now, 7 days a week 2x a day is just not realistic. I would LOVE a more realistic goal/achievement, such as “Perfect Morning-Brush Week” or “Perfect Night-Brush Week”, or even something small like a “Brushing Streak” for keeping track of all the days. I feel like that would really motivate me to not break my streak!!! An addition like this in the app would honestly do so much for me.
I would also LOVE to see more articles about the connection between oral hygiene and mental health. I briefly recall seeing one but it would be nice to have this normalized, de-stigmatized, and know that I’m not alone in this difficult journey of creating better hygiene habits.
Thank you for reading!! Continue to do amazing work on this app. I would just love to see it more personalized. Have a wonderful day!! :)
I LOVE the achievements feature. However, I find it difficult to hit some of them because of how much relearning of a habit I have to do, due to my mental health. As of right now, 7 days a week 2x a day is just not realistic. I would LOVE a more realistic goal/achievement, such as “Perfect Morning-Brush Week” or “Perfect Night-Brush Week”, or even something small like a “Brushing Streak” for keeping track of all the days. I feel like that would really motivate me to not break my streak!!! An addition like this in the app would honestly do so much for me.
I would also LOVE to see more articles about the connection between oral hygiene and mental health. I briefly recall seeing one but it would be nice to have this normalized, de-stigmatized, and know that I’m not alone in this difficult journey of creating better hygiene habits.
Thank you for reading!! Continue to do amazing work on this app. I would just love to see it more personalized. Have a wonderful day!! :)
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Response from developer
Thank you for taking the time to leave this thoughtful review! We are thrilled to hear you're loving our app and toothbrush. We'll forward all of your feedback to the appropriate team. If you have any questions, please reach out to us at reviews@getquip.com.
Get the basic brush, but skip the app
I’ve had my quip brush & water flosser for years & absolutely love them. However, upgrading to the “smart” brush to use with the app proved to be a huge disappointment. The Bluetooth brush rarely syncs with the app, often stops mid-cycle, meaning no activity is recorded & consequently no reward points awarded.
The auto-refill idea is brilliant, but I’m not in the USA so the refills don’t arrive in any predictable way & I sometimes get hit with import duties on “free” shipping of a $7 item.
The auto-refill idea is brilliant, but I’m not in the USA so the refills don’t arrive in any predictable way & I sometimes get hit with import duties on “free” shipping of a $7 item.
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