Victory Capital User Reviews

Victory Capital Management Inc

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crAPPy APP

This is easily the worst App of all the financial institutions I use. It is slow, doesn’t provide levels of detail needed, and one issue is VC ‘disenrolls’ computers frequently. Must then re-enroll the device again. No sensible flow to finding detailed info. Odd definitions of ownership on 529 accounts. No way to add parental controls to allow the parents of college-bound kids; everything must be done by me. I hate VC, its app, and how it operates. Unfortunately, when USAA bank sold off its investment arm, we members went to two different companies. Must get rid of VC.

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unhappy usere

a year ago

Response from developer

Hello, we would love the opportunity to address these issues with you in more detail. Please call us at 1-800-235-8396 (weekdays from 7:30 am to 8 pm CT), or contact us on vcm.com (via chat or secure message), and our team will be happy to assist you. Thank you.

Mr. E

Great App, easy to navigate and use.

Thanks for putting the effort and work in at making it user friendly.

Outstanding service!

**++inTRUDER1988

a year ago

Sends your SSN to old addresses

Don’t use this company unless you like dealing with massive security issues. I changed my address a long time ago and verified in the app that it is correct. Well, within the past month they sent a tax document to an old address that had my name, last 4 of SSN, account number, account info, and more on it. Oh joy, I love that info floating about for whoever lives there now to access! That is enough or nearly enough info to open accounts in my name. I spoke with someone on the app who couldn’t even explain how or why it happened, and didn’t give me any assurances that it wouldn’t happen in the future. Take your money and information elsewhere.

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IJustFeltLikeRunning

2 years ago

Response from developer

Hello, we would love the opportunity to address this issue with you in more detail. Please call us at 1-800-235-8396 (weekdays from 7:30 am to 8 pm CT), or contact us on vcm.com (via chat or secure message), and our team will be happy to assist you. Thank you!

App not working.

When I click the app in my iPhone, it directs me to update the app. When I click the “update now”, it takes me to the App Store. There is no “update” choice just “open” When I click “open” it tells me to update the app. If I forego my installed app and just go to the App Store, it only has “open” option then I get the message to “update now” and it goes around and around! I cannot get into my account through the app!

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cmpuga

2 years ago

Response from developer

Hello, we appreciate you sharing your feedback. We would love the opportunity to address this issue with you in more detail. Please call us at 1-800-235-8396 Monday-Friday from 7:30 AM – 8:00 PM CT and state “mobile app” at the voice prompt, and our team will be happy to assist you. Thank you!

Account locked

For no apparent reason. The only way to get it unlocked is to call during business hours. It would be nice if that information was in the notification so I didn’t have to waste my time calling on a weekend day, only to listen to a dumb recording.

Ultimatesarah

2 years ago

Response from developer

Hello, we would love the opportunity to address this issue with you in more detail. We will pass this along to our team. Please call us at 1-800-235-8396 Monday-Friday from 7:30 AM – 8:00 PM CT, state “mobile app” at the voice prompt, and our team will be happy to assist you. Thank you!

Rubbish

WORST co ever. the worst thing USAA ever did was divesting it’s big bank arm. do yourself a favor and find a brokerage firm that actually gives a sheet about you vs these crooks!!!

Levisguy53

2 years ago

a web page in app

Horrible mobile app experiences, basically a webpage in a mobile app. Login is terribly clunky and the username text field should auto suggest my saved password from settings. Half of everything on the screen doesn’t fit well. Devs don’t know how to make a real mobile app. I’m moving my accounts somewhere else.

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kernelcrypto

2 years ago

Authentication login

I recently made an account with victory capital online. I then downloaded the app only to realize that I’m not receiving texts or calls for authentication for login. So now I can’t see my funds this is crazy.

Durk7220

2 years ago

Response from developer

Very upset

Every time I open the app I’m stuck on the victorycapital screen. I tried deleting the app and reinstalling but nothing happened.

tr3yday03

3 years ago

Cannot open a new account, unusable

As a USAA member, I tried to open a new account from the app, but cannot get past the CAPTCHA and the “important disclosures”. The CAPTCHA submit button scrolls itself under the Next button, so I can’t physically press it. Sometimes I manage to avoid the CAPTCHA but then the Next button doesn’t let me move past the disclosures, even after I read them and go back.

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Ralph Bodenner

3 years ago

Response from developer

Hello Ralph Bodenner, we would love the opportunity to address this issue with you in more detail. We will pass this along to our team. Please call us at 1-800-235-8396 Monday-Friday from 7:30 AM – 8:00 PM CT, state “mobile app” at the voice prompt, and our team will be happy to assist you. Thank you!