TourGuide by Irvine Company User Reviews

TourGuide by Irvine Company

Irvine Company

Lifestyle

Reviews Summary

Positive highlights

🤖

This app hasAutomated, contactless tours

🗺️

This app hasAccurate GPS-guided tours

💻

This app hasIntuitive and easy-to-use app

🧑‍💼

This app hasHelpful staff (e.g. Sam, Vincent, Randall, Carly)

🤝

This app hasGreat customer service experience

Negative highlights

🐞

This app hasFrequent app crashes and bugs

🔍

This app hasDifficulty finding and accessing apartments

🚫

This app hasLack of human interaction and guidance

🔒

This app hasPrivacy concerns with personal data sharing

⏱️

This app hasLengthy download and verification process

Top reviews

Leave a Review TourGuide by Irvine Company

Tour
The App was very friendly and when I had questions and called them the responses were comprehensive. But not sure why still I have not received any response about my application that I filled out this morning.
Rezabdol
20 days ago
Fun experience!
Love the self guided option however the app was not updating with exact locations so did make it a bit challenging to navigate the location. Overall, great experience!
kiki13425
a month ago
Bluetooth lock doesn’t work
Drive all the way here to do a self guided tour and the keyless entry doesn’t work at all. Called the customer support and she said they can’t unlock the apartment for me because the office is too busy? Then I went to the other apartment complex and the tour wasn’t working because they didn’t have any units available to view…
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FrozenLightning
a month ago
Tour guide review
New & modern day of art helps you get things done in half the time
VECTOR BLUEBERRY
2 months ago
Self Guided Tour
Amazing experience for self guided tour without any hassle.. app is really good provide everything we need from scheduling to getting directions, and apartment access with ease.
umairtariq
2 months ago
it functions as if it’s managed by a 3 years old boy
“I’m on a self-guided tour, and the app is a disaster. The logo reflects how I feel, like being lost in a maze with no help. This app is designed to require fewer staff, but the system works terribly. The customer service even laughed at my pronunciation.
And I can’t decide which kind apartment shape I want, I have no one to communicate with!!!
I don’t like it!!!
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irisyining
2 months ago
If verification
Remember when someone greeted you in person and showed you around? I’m miss those days. Instead you get to give your personalized data to just look an apartment. You couod just take videos of each apartment and their individual upgrades for your website too. What is your privacy policy with my license information? Imagine having to walk into a store and handing over your ID before they let you in that’s what this feels like.
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lovetheloungelife
3 months ago
The staff member called SAM is the best ever
I was suffering to get access as I had difficulty on the app since yesterday night, your staff member Sam is the best and knowledgeable person supported me and fixed the error on the app.
Andy Shumete
5 months ago
So Easy
It was so easy going to the self guided tour. So much so that we want to rent at Sierra Village at Tustin.
pinoy kopaka
5 months ago
App failure
It took me longer to download app tour guide by Irvine company . The app keeps on crashing million times . Ultimate failure of app… there should be a convenient way to view the property . It wastes time and frustrates the customers.
There is a huge delay on phone to contact customer service .
Cvbffjndfkfdd
5 months ago