TourGuide by Irvine Company User Reviews

TourGuide by Irvine Company

Irvine Company

Lifestyle

Reviews Summary

Positive highlights

🤖

This app hasAutomated, contactless tours

🗺️

This app hasAccurate GPS-guided tours

💻

This app hasIntuitive and easy-to-use app

🧑‍💼

This app hasHelpful staff (e.g. Sam, Vincent, Randall, Carly)

🤝

This app hasGreat customer service experience

Negative highlights

🐞

This app hasFrequent app crashes and bugs

🔍

This app hasDifficulty finding and accessing apartments

🚫

This app hasLack of human interaction and guidance

🔒

This app hasPrivacy concerns with personal data sharing

⏱️

This app hasLengthy download and verification process

Top reviews

Leave a Review TourGuide by Irvine Company

Rancho Maderas,
My visit to Rancho Maderas was just great. With Vincent’s help I was able to finish filling out the mobile app questions and then Randall set me up to see the Apartment and the rest of the area. They were both very helpful.
John A.H.
9 months ago
Easy
Easy way to find a home.
Guzel pro.
9 months ago
Great service
Carly was our virtual guide she has been great and very helpful. The app is easy to use, but the live chat feature is my favorite. Great app.
Familia Meza
10 months ago
Irvine Co is just being cheap
They don’t give the option now for an actual person to take you on a tour.
So I show up, it takes 15 min for the app to download and verify my ID after multiple crashes.
Then it takes me on the tour. I have to keep searching for the right building, then search for parking. I went up the wrong staircase twice since I’m not familiar with the surroundings. Obviously.
Passed pools and clubs with no info or entry granted.
Then 2 out of the 3 doors I got to were locked. Someone shows up to open one of them after I called in. She insists the other door was in fact open. As if I am the idiot who doesn’t know how to open a doorknob.
Disappointing on so many levels. I thought Irvine company knew the importance of a good experience. Looks like they are changing direction to cut corners, but still charge a premium for rent.
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mts68
a year ago
Lame
Lame. It’s a way for these cheapskates to avoid having to commit a person to a. My tour consisted of the pool and a 1 bond bedroom apartment even though I requested a two bedroom. Nothing about the lounge or fitness room. It was all pretty bad.
Babababa12
a year ago
Crash after crash
App keeps crashing! Horrible experience
terexion
a year ago
Doesn’t work for my iPhone 14 Pro
It crashes every time when I try to get to my tours.
anyamotsar
a year ago
Needs some UI fixes
Washington DC is not an option for verifying your ID you need to select “other”. When making reservations in a different time zone, the app kicks it to Pacific time and “changes” the time.

Otherwise a great app.
dman2010i
a year ago
Awesome Experience
We had a Great customer experience thanks to Cody and Nader. We are looking forward to live here
Lore, Jose and Brandon
a year ago
Rosalinda Olea
The service and professionalism was excellent.
Paloma Olea
2 years ago