Lack of follow up on overcharge
With my traveling job I typically use Uber and Lyft to and from the airport. One of the Lyft drivers actually introduced me to the app because she works for them. I tried it because she has been nothing but a saint every time I ride with her.
My first time using the application I applied my Amex and requested the ride, before we left the airport the ride stated my fair would be 30+ dollars. Fast forward to me arriving home, settling in, checking in with my family. Maybe 40 minutes after being home, I notice its showering I am still in this ride. I immediately contacted support and the driver, i did realize I had a missed call from her. She stated the app would not let me out of my ride. I informed her that I noticed the same and I already contacted support, she apologized and let me know it would be sorted out. The contact with “Support” went on for over a MONTH with no resolution. I reached out a few times due to their lack of communication. In the end I was stuck with a $60+ charge that should’ve been $30.
My first time using the application I applied my Amex and requested the ride, before we left the airport the ride stated my fair would be 30+ dollars. Fast forward to me arriving home, settling in, checking in with my family. Maybe 40 minutes after being home, I notice its showering I am still in this ride. I immediately contacted support and the driver, i did realize I had a missed call from her. She stated the app would not let me out of my ride. I informed her that I noticed the same and I already contacted support, she apologized and let me know it would be sorted out. The contact with “Support” went on for over a MONTH with no resolution. I reached out a few times due to their lack of communication. In the end I was stuck with a $60+ charge that should’ve been $30.
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