Lack of follow up on overcharge
With my traveling job I typically use Uber and Lyft to and from the airport. One of the Lyft drivers actually introduced me to the app because she works for them. I tried it because she has been nothing but a saint every time I ride with her.
My first time using the application I applied my Amex and requested the ride, before we left the airport the ride stated my fair would be 30+ dollars. Fast forward to me arriving home, settling in, checking in with my family. Maybe 40 minutes after being home, I notice its showering I am still in this ride. I immediately contacted support and the driver, i did realize I had a missed call from her. She stated the app would not let me out of my ride. I informed her that I noticed the same and I already contacted support, she apologized and let me know it would be sorted out. The contact with “Support” went on for over a MONTH with no resolution. I reached out a few times due to their lack of communication. In the end I was stuck with a $60+ charge that should’ve been $30.
My first time using the application I applied my Amex and requested the ride, before we left the airport the ride stated my fair would be 30+ dollars. Fast forward to me arriving home, settling in, checking in with my family. Maybe 40 minutes after being home, I notice its showering I am still in this ride. I immediately contacted support and the driver, i did realize I had a missed call from her. She stated the app would not let me out of my ride. I informed her that I noticed the same and I already contacted support, she apologized and let me know it would be sorted out. The contact with “Support” went on for over a MONTH with no resolution. I reached out a few times due to their lack of communication. In the end I was stuck with a $60+ charge that should’ve been $30.
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Great idea in theory
I would much rather the drivers get a larger chunk here than the other options. It appears they can't go to the airport. So I've tried several times to try to get a ride to a light rail station & it appears no one wants to pick people up unless it's going to certain places. I get it but, it's a service industry. You have to take some rides you don't want. In my case you lose a 50% tip. The last one I just tried to book they actually would've got 100% tip. That's my budget for getting to the airport even if it's through the light rail. Hope it works out but I'm not bothering again. 5th attempt to use in msp. app scanned my card & populated a mysterious experatiom daye & went right to get me a ride that never comes. can i get back to correct my card while i wait n wait? no. can i delete the card? no. does this app have a ton of daya on me now? yes. if you live in the Minneapolis area and need to get anywhere. forget it. I'm surrounded by drivers and no one will come. I do not trust this app
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Great idea in theory
I would much rather the drivers get a larger chunk here than the other options. It appears they can't go to the airport. So I've tried several times to try to get a ride to a light rail station & it appears no one wants to pick people up unless it's going to certain places. I get it but, it's a service industry. You have to take some rides you don't want. In my case you lose a 50% tip. The last one I just tried to book they actually would've got 100% tip. That's my budget for getting to the airport even if it's through the light rail. Hope it works out but I'm not bothering again
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