Sketchy
Switching between programs
This would be a great update as many people want to work on multiple issues and it’s a little on track focused at the moment.
Great App
Awesome
Great app but a little buggy
The videos often seem to glitch and you can’t pause, speed up or heart the videos. Which is infuriating when you are trying to rewatch previous sessions for a single piece of advise or part of the method, or just simply want to heart the video.
Response from developer
Hi NathanBDoom, Thank you for your kind words about our assessment systems and sessions! We're glad you find them valuable. We're truly sorry to hear about the issues you've experienced, especially with session progress and video playback. We understand how frustrating this must be and appreciate you bringing this to our attention. Please be assured, we are actively working to resolve these bugs to ensure a smoother experience. In the meantime, we're here to support you for direct assistance, please contact us at support@letsmindstep.com. Your feedback is crucial in helping us improve, and we're grateful for the opportunity to make things right. Thank you for your patience as we work to enhance your app experience!
Finally here
Response from developer
Thank you so much for your kind words Pylin132. We're excited to support you on your mental health journey. Welcome aboard! 💛
Doesn’t work
I typed my age and went to press the send button and the button didn’t work so I then restarted the app but still nothing worked.
This app was completely useless.
Response from developer
Hey Rach E Pea, Firstly we'd like to apologise for the frustration you've experienced, and we appreciate you sharing your concerns with us. We want to take a moment to clarify the situation. It appears that the issue you encountered could be linked to our current age limit policy, which is designed to only allow users aged 18 and above to access the app. We understand if this information wasn't sufficiently clear and we apologise for any confusion this may have caused. We're actively making improvements to address this matter. We'll be adding in clear explanations about our age limit policy directly within the app. This update aims to prevent any future instances of confusion for users like yourself. If you have any further questions or concerns, please don't hesitate to reach out to us at support@letsmindstep.com.
No return to questions when pressing wrong answer
Response from developer
Hi I'm bobs, Thanks for taking the time to share your thoughts with us. We really appreciate it, your feedback helps us identify areas for improvement. We understand the frustration of not being able to correct an answer once it's been submitted. The reason for this is due to the structure of our assessment process which has been designed to ensure the accuracy and reliability of the results. Allowing users to go back and alter answers might inadvertently impact the validity of the scores and the insights we provide. If you have any further suggestions or encounter any other issues at all, please don't hesitate to reach out to our support team at support@letsmindstep.com.
Not sure
Response from developer
Hi 0rfr0, Thank you for your feedback and for downloading Mindstep. We want to assure you that we have a new notification feature in place that does ask for permission to send reminders. However, we recognise that some users may not have seen or have access to this feature for various reasons. One of those reasons is that the prompt for notification permissions is currently during the assessment stage, so we are looking into improving this by adding in a permission prompt at multiple stages within the app to ensure that you never miss a reminder! We appreciate your patience and understanding as we continue to improve Mindstep. Please feel free to share any further suggestions or feedback you may have with us at support@letsmindstep.com.
Seems like it’s free but it’s not.
Response from developer
Hi Helvanx, Thanks for taking the time to share your feedback with us. We're sorry for any confusion caused by the pricing of our app. We want to clarify that the price is clearly stated in all our ads, and we strive to be transparent about our subscription options. However, we do appreciate your feedback and would like to assure you that we take it seriously. If you have seen any ads stating that our app subscription is free, please let us know at support@letsmindstep.com. The pricing is also always disclosed and visible in our app store listing and in our app description. But we understand that we may need to emphasize this to avoid any confusion and ensure that all users are aware of the pricing before they download. Thanks again for your feedback!
