Questionnaire incomplete
Response from developer
Updated reply: We've resolved the compatibility issue and released an update that should fix the problem. To get the latest version, head over to the App Store to download it. And if you have any other feedback or questions, please reach out to our support team and we'll be happy to help: support@letsmindstep.com. Thank you for your patience!
Don’t be fooled, it’s not free
Such a joke. I have no quarms about apps (particularly those providing good service) charging. BUT make it obvious you have to pay before you waste my time. This app is also advertised as FREE. Categorically incorrect and misleading. Put the price tag at the start please. If this is endorsed by NHS (one of whom’s principles relates to TRANSPARENCY), you really need to sort it out. #Sad times and I hope you don’t keep peoples data once they delete the app.
Don’t let them pull the wool over your eyes too.
Response from developer
Hi icedlattegirl, Thank you for taking the time to share your feedback with us. We apologise that you felt mislead about the subscription cost. We understand the importance of transparency and strive to communicate this clearly to our users. We offer a free account to view a snapshot of your results, but to continue with a care plan, we do charge for the subscription. Details of the paid subscriptions in the app are outlined in our ads and in the App Store description, including details of subscription options, prices, free trial periods, and cancellation terms. We apologise if this wasn't clear, and we'll take on board your suggestion to emphasize the pricing information at the beginning of the assessment to avoid any confusion. We want to assure you that we take the privacy and security of our users' data very seriously and we adhere to strict data protection regulations. Thank you again for your feedback. If you have any further feedback or concerns, please don't hesitate to reach out to us. support@letsmindstep.com
Brilliant
Response from developer
Hey ITakeSelfiesForALiving, thanks so much for the lovely review. We're thrilled to hear you're enjoying Mindstep! :)
Disappointed a bit
Response from developer
Hi Nickhurl, Thank you for sharing your feedback with us. We completely understand why you might have felt disappointed and we appreciate you taking the time to share your perspective. If you could email us any more details at support@letsmindstep.com, we can look into including it as an option in the app going forward if we believe it's something we can assist with. Thank you again for taking the time to share your feedback and for helping us improve the Mindstep experience!
You need a subscription
Once you get to end of the assessment you get 2 options - paid annual subscription with a discount or a monthly subscription with a 7 day free trial. I decided I couldn’t be bothered with the remembering to cancel thing so deleted the app.
Perhaps I should have tried the trial but 7 days isn’t long enough In my experience and I would prefer a free version with adverts or reduced functionality.
I did have some display issues on iPhone (graphics off the top or bottom of the screen).
Response from developer
Hi Johnny 3G, Thank you for giving Mindstep a try and for taking the time to share your feedback with us. We're sorry to hear that you encountered some challenges during the initial assessment. We do appreciate your feedback on the subscription options, and we understand that a free version of the app with reduced features would be more suitable for some users. We'll take your comments into account as we work on future updates to the app. Our team is currently investigating the display issues you experienced on your iPhone and are working on a fix for it, so please stay tuned for updates. Once again, thank you for sharing your feedback with us. If you have any further suggestions or concerns, please don't hesitate to contact us at support@letsmindstep.com.
Hmm
Response from developer
Hi there DoogieNotrab, First of all, thank you for sharing your feedback. Your insights are crucial in helping us improve Mindstep! I'm sorry to hear that the top tip provided by the app was not appropriate for your condition, and I completely understand how frustrating it can be when advice seems to overlook the unique challenges and limitations of chronic fatigue syndrome. As you mentioned, sudden increases in activity can often result in worsening of symptoms, leading to burnout. In order to avoid these negative effects, it's important to maintain a constant level of activity that only increases very gradually over a period of months. In fact, this is a common recommendation that healthcare professionals often provide to those with chronic fatigue syndrome. I hope this information is helpful and that you feel empowered to manage your condition in a way that works best for you. Please don't hesitate to reach out if you have any further questions or concerns at support@letsmindstep.com
Amazing
Response from developer
Hey there 007maz! Thank you for the lovely feedback! It makes us very happy to hear that you found the app easy to use and that it provided you with some valuable insights into your brain health. It means a lot to us to know that we are helping people like you to set goals and make positive changes in their lives. If you have any questions or suggestions for how we can make the app even better, please don't hesitate to let us know. And thanks for recommending Mindstep - that's the best compliment we could ask for!
The Developer Should Check Their Own Brain Health!
It’s fairly fundamental to any app that a user can navigate the thing. Whatever remarkable functions may be contained within the app are rendered useless by the inability to access them. It’s particularly fundamental for an app which is going to attract people worried about their cognition!
Response from developer
Hi Sam, Thank you for bringing this to our attention, we understand how frustrating it can be when an app doesn't function as intended. Your feedback is very much appreciated and please know that the issue you described is something we are currently working to improve. Our goal is to ensure our app is accessible and easy to use for all of our users, especially those who may be concerned about their cognitive health. We apologise for this issue and we hope that you will give us another chance in the future. If you have any further questions or feedback about the app, please don't hesitate to contact us at support@letsmindstep.com. Thank you for your understanding and for helping us improve Mindstep!
Concept is good. Execution poor
Response from developer
Hi hdsnkjrssgjj, Thank you for taking the time to share your thoughts on our app. We're glad to hear that you like the concept and believe it would be helpful. We apologise for the inconvenience you experienced with the initial questions due to the placement of the button. We understand how frustrating that can be and are actively working to improve the user experience. Regarding your question about measuring in days, we chose to use this unit of measurement as it's the most commonly used in patient health assessments. However, we do understand your point that it may not be the most useful for everyone. We appreciate your feedback and will take it into consideration as we continue to improve our app.
Not working
Response from developer
Hi Meepsharrison, We're sorry to hear that you're having trouble connecting to the app, and we want to do everything we can to help get you back up and running. If you have any additional information that could help us diagnose the issue, please could you email our team at support@letsmindstep.com? In the meantime, one thing you could try is turning airplane mode off and on again, as this sometimes helps with connectivity issues. However, it's possible that there may be a system bug causing the problem, and unfortunately, this isn't something we can resolve from our end. The error message you're seeing is coming from the iOS networking system, indicating that there may be a problem with your device's connectivity when using Mindstep. We'll continue to monitor the situation and do our best to find a solution as soon as possible. Thanks for your patience and understanding!
