Convenient
I’ve two properties and being able to quickly see the bill for my rental property helps with getting that paid asap. Also I travel a lot so being able to see what I owe when I’m not home puts me at ease.
App has flaws
1. When we get on the app it shows the balance for only one of three meters. You have to select each individually to try to see the whole bill.
2. Recently the app does not show the complete bill. I had to call to find out what was going to be charged, and to prepay so I did not get a late fee.
3. Even thought I set my account to auto pay, the transaction does not happen on the selected date.
4. The app menus are not very intuitive and has to be searched to find the information I’m after.
5. Even though the app has been up for a few months, I can’t get trending information on previous data.
2. Recently the app does not show the complete bill. I had to call to find out what was going to be charged, and to prepay so I did not get a late fee.
3. Even thought I set my account to auto pay, the transaction does not happen on the selected date.
4. The app menus are not very intuitive and has to be searched to find the information I’m after.
5. Even though the app has been up for a few months, I can’t get trending information on previous data.
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This app is just terrible
Liberty is a pretty big company, right? They can’t handle the making of a simple app? This is pathetic. - Riddled with bugs, most tabs become frozen or forever hanging and can only be fixed by closing the app - I have to choose my state every time? Why can’t I just stay signed in? - Reporting an outage doesn’t work, it gives me a pop up asking me to enter a phone number yet there are no interact-able fields to ENTER a phone number. I’m better off just using a browser. I couldn’t stand using this app for more than 10 minutes.
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I owe money but can’t log into app
I want to give you the money I owe. It’s kind of hard to do that when your app is dog piss covered in cat feces.
Email authentication doesn’t work. Can’t even complete the action without an error. Please fix for New Brunswick. Please. For once. Please.
Email authentication doesn’t work. Can’t even complete the action without an error. Please fix for New Brunswick. Please. For once. Please.
If you just want to see general bill info, it’s ok
There are constant login issues where I have to force quit the app to be able to login
Adding a payment will not lest you past the CC numbers and it looks like nothing was typed unless you tap the field again afterwards
The adding payments may not be too much of an issue any more since it appears payments cannot be processed through the app (even though there is a section to pay and it use to work)
Payment arrangement section is hidden and there is no way to pay against the arrangement while the relevant information is visible (even when you could make payments).
Sending help requests through the app apparently go into the void, but only after a confirmation email is sent to your email letting you know that they will reach out to you with 48 business hours (at least my 4 requests over 15 days seemed too)
If you just want to see your basic bill info and you can get logged into the system then the app may be okay
Adding a payment will not lest you past the CC numbers and it looks like nothing was typed unless you tap the field again afterwards
The adding payments may not be too much of an issue any more since it appears payments cannot be processed through the app (even though there is a section to pay and it use to work)
Payment arrangement section is hidden and there is no way to pay against the arrangement while the relevant information is visible (even when you could make payments).
Sending help requests through the app apparently go into the void, but only after a confirmation email is sent to your email letting you know that they will reach out to you with 48 business hours (at least my 4 requests over 15 days seemed too)
If you just want to see your basic bill info and you can get logged into the system then the app may be okay
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Convience fee?
I live far enough from any of your payment locations that I almost have to pay online. I am charged $1.75 every month as a Convience fee. Convience for what? Doing the work myself? This is like going to Walmart and using self checkout. I don’t get any discounts for doing someone else’s job. It’s frustrating. I know laws have been passed to make accepting card payments less expensive for companies. Maybe you should pass that savings on to your customers.
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Never works
I try to pay my bill all the time in the app and it doesn’t work no matter what card you use or how many times you try it’s due in 2 days and I can’t pay it since the stupid 1800 number isn’t taking automated payments I can’t afford to drive across town get cash and go on the other side of town to pay it then go back across town to go home that’s way to much gas that we don’t have
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Expected Better
Liberty Utilities doesn’t keep the outage map updated so it’s largely useless, when there is an outage it don’t bring you to your service address.
If you use the app to try to report an outage it asks you for a phone number but you can’t enter one.
The app constantly times out and is just generally clunky.
If you use the app to try to report an outage it asks you for a phone number but you can’t enter one.
The app constantly times out and is just generally clunky.
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Would rate negative stars if I could.
This app is free, which is salt in the wound, because I will never be able to be refunded on my time using it.
Horrible interface, Face ID never works on it, and constantly berated to rate app. On top of this, if you leave the app for even a minute, it will log you out and make you sign in again. This wouldn’t be an issue, except you have to type in your password again, as biometrics don’t work in this sorry excuse of a time-waster.
But at least I can pay my bill online… if it would ever display the correct amount. Turns out I’m behind on my bill by hundreds of dollars because it decides to not show past due amounts seemingly at random.
The only reason I use this app is it is marginally more convenient than driving through the city to pay the bill in person. I wish the app developer(s) the worst.
Horrible interface, Face ID never works on it, and constantly berated to rate app. On top of this, if you leave the app for even a minute, it will log you out and make you sign in again. This wouldn’t be an issue, except you have to type in your password again, as biometrics don’t work in this sorry excuse of a time-waster.
But at least I can pay my bill online… if it would ever display the correct amount. Turns out I’m behind on my bill by hundreds of dollars because it decides to not show past due amounts seemingly at random.
The only reason I use this app is it is marginally more convenient than driving through the city to pay the bill in person. I wish the app developer(s) the worst.
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Nice update!
I love the new app! Easy to manage and complete what you are looking for. No more of needing your account number just to log in snd having to call into customer service for this information. Entering in your payment by credit or debit card needs some improving because as you type the number, it does not display unless you tap in the space for each number. Other than that, I love the app!!
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