Better than web
So far so good, except the numbers don’t show up when you add a credit card until after you’ve entered all of it.
App is crap
App doesn’t work and for almost a year liberty utilities has not had any one that has a clue how to fix all the issues and they don’t get back to as they promised. Very sad!
The Worst
This app is the worst. The company uses a third party payment processor and for some reason the app doesn’t give real time payment information when a payment is made. I’m not sure how we are in the year of our Lord 2023 and an app that accepts payments cannot give real time updates to your account balance but here we are. Unfortunately it’s a utility so I have absolutely zero say in the choice of provider. Zero stars, zero out of 10 would not recommend.
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It stopped
I was very happy that I was able to get a app so I can make payments online until the other day. It kept telling me at this moment we can’t proceed. I thought they may have been doing a maintenance on the app. Went back online a couple days later, and I kept telling me the same thing, so does App work or does it?
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App stopped letting me login
App has been working fine up until a week ago. Got the email that my bill was due. Opened the app and it said there was maintenance. Ok. Tried today and it says it cannot process my request when I try to login. Had to login via web browser on my pc to login and pay bill.
The online team needs to improve…
I have been a NH Liberty utilities customer for over 7 years. I have had countless concerns with simply logging on to online services, the newer versions each time are worse than the previous. So I decide to download the app, and when I attempt to log in, (I know my login info, I can log right in on safari) it will continue to give me error messages.
Look I know someone is going to say, “please reach out to our customer service so we can resolve this” but I simply shouldn’t have to do that.
REALLY DISAPPOINTED…
Look I know someone is going to say, “please reach out to our customer service so we can resolve this” but I simply shouldn’t have to do that.
REALLY DISAPPOINTED…
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Horrible billing and payment system
For over 6 months now Liberty has implemented a new billing system and it is shockingly broken. The old system was antiquated but consistently worked. It was easy and reliable with invoicing and auto pay, but now I’ve received 3 months lumped together, and typically 2 months. Auto pay does not draw on the due date and you never know when it will pull the funds. It is typically 2 weeks late and you can’t change the auto pay date - it is always the due date.
Now, Liberty has added the huge annoyance of sending “your payment is late” emails. I called today to give more feedback and feel so sorry for the staff who have to listen to the problems and apologize but they can’t fix it. I bet staff turnover is high due to this. It makes my bank account reconciliation harder to do because I never know when Liberty will pull their payment, but I can count on it not being anywhere near the due date.
I tried calling customer service, but the auto system says how higher the call volume is and to try another time! I’m sure there is never a good time, but when I have tried to fix this in the past snd the staff are incredibly polite, but nothing changes. Please stop sending your late notices and just fix your auto pay system to run on time. I can’t fix this.
Now, Liberty has added the huge annoyance of sending “your payment is late” emails. I called today to give more feedback and feel so sorry for the staff who have to listen to the problems and apologize but they can’t fix it. I bet staff turnover is high due to this. It makes my bank account reconciliation harder to do because I never know when Liberty will pull their payment, but I can count on it not being anywhere near the due date.
I tried calling customer service, but the auto system says how higher the call volume is and to try another time! I’m sure there is never a good time, but when I have tried to fix this in the past snd the staff are incredibly polite, but nothing changes. Please stop sending your late notices and just fix your auto pay system to run on time. I can’t fix this.
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The worst gas company ever
I have been trying to get them to correct my bill since March and I give up, I’m just paying the current balance each month and they can figure out the past due amount that they screwed up. But I shouldn’t have to download an app just to get the stupid print PDF of Pastor Bill link to open. But of course I do because this is the worst gas company ever. I have lived in six states and I am telling you this is the worst gas company ever. If you are thinking of renting in an area that forces you to use Liberty Utilities, just don’t. For real.
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App is Useless
For reference, I’m a customer in New Brunswick. I cannot log in and it does not even let me submit a form for feedback. As per title, it is just wasted space on my iPhone. As a matter of fact, I can’t even log in online and the customer service team has been less than helpful. It’s been 3 months and I still can’t even log in online! I have had to pay for my balance over the phone ever since. The only reason they can get away with this terrible customer service is because here there is no other natural gas provider. I would’ve left in a heartbeat ages ago! I can’t wait when providers come in soon so I can finally leave you.
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Terrible
No longer can use a credit card for recurring payments.
