ShiftKey User Reviews

ShiftKey - PRN Healthcare Jobs

ShiftKey LLC

Business

Medical

Reviews Summary

Positive highlights

💰

This app hasFlexible schedule and ability to work whenever you want

💳

This app hasDaily pay using a pay card

🔍

This app hasEasy to find and pick up shifts

📱

This app hasUser-friendly app

🌟

This app hasGreat customer service

🏥

This app hasAccess to good facilities

💰

This app hasDecent pay rates

Negative highlights

⏰

This app hasDelays in shift approvals and payments

🤖

This app hasLack of communication and support from the company

🔍

This app hasLimited shift availability in some areas

📝

This app hasIssues with work log approvals and rejections

🚫

This app hasFacilities canceling shifts at the last minute

🔒

This app hasDifficulty in speaking to a real person for support

🧑‍💻

This app hasBuggy app with crashes and glitches

🗺️

This app hasInability to view shifts in other states without being certified there

🧑‍💼

This app hasInconsistent and unfair attendance policies

Top reviews

Most RecentHighest RatedLowest Rated

MY SHIFTKEY STORY by Aisha Mure

So I truly don’t take other’s opinion as my own. I like to find out by seeking my own truth and experience. I felt like let me give SHIFTKEY a try and be the judge and boy oh boy my experience has been a hoot and a holla! Now I don’t want to put it all on SHIFTKEY but my experience has been so bad that someone wants to point the finger and because shift key is the 3rd party to many of its partners we as contractors look up to SHIFTKEY making things right on our behalf especially when it comes to being paid when hours are worked or when you are even put in situations that may be un ethical or hostile. We as CNA’s face a lot of challenges and uncanny situations when we go into some of these places faced with issues that are hidden from all truth and covered up by deception and or lies. I will always fight for what’s right and Justice meaning I will never be afraid or saying what is factual and or reporting on behalf of a resident safety or myself enough is enough and if I can’t get things resolved I will keep going until we as a people a whole can turn things around especially in this line of work! I do and hope that my cases all of them will be resolved quickly and thy

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Sha luminous Global

a year ago

Response from developer

Hello Sha luminous Global! Thank you for taking the time to write this review! We certainly admire your ethics and integrity! We are here to help, and want to make things right! Please email us at resolutions@shiftkey.com with the details of any cases that you may have that have not been resolved to your satisfaction. Thank you again!

Good app

Adding one thing: Can we upload a cropped picture of the work log? The current one is awkward due to my small phone and the window not fitting for a proper one-shift log picture.

I've noticed some positive changes in the app, but I encountered an issue this morning. I worked a second shift yesterday, uploaded the work log, but this morning, the indicator dot on yesterday's date, which shows that I worked that day, has disappeared. Please address this issue.

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蜗牛杨树

a year ago

Response from developer

Hello, Thank you for taking the time to write this review. We appricate the feeback you have provided and have passed it along to our Development team. Please continue to provide us with any other feedback you may have.

Cancellation Time Period

I hate how we have to cancel within 24 hours but the facility can cancel up to us being sent home once we arrive…. I had an emergency literally had to go to the ER and canceled my shift about 22hrs in advance and went from 100% to 66% in attendance and now it’s hard to get shifts…. The shifts get canceled way to much I had the whole weekend booked them boom they all canceled…. Make sure you check and see if your shift canceled before you even get ready because I made that mistake and the facility allowed me to work and I didn’t get paid I need them to run me my money I don’t work for free….

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tjvdbanks

a year ago

Response from developer

Hello! Thank you for taking the time to write this review, and for bringing this to our attentions! Your feedback has been passed along to our Development team for consideration. Please email any outstanding worklongs that you may have, and I will be glad to get them uploaded for review.

Good app

I've noticed some positive changes in the app, but I encountered an issue this morning. I worked a second shift yesterday, uploaded the work log, but this morning, the indicator dot on yesterday's date, which shows that I worked that day, has disappeared. Please address this issue.

Adding: The Alert is showing the oldest on the top, which is kind of weird. i have to keep scrolling down for about 5 seconds to see the newest shift alert. Pls address it

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蜗牛杨树

a year ago

Response from developer

HORRIBLE

Everyday I’m waiting DAYS to get paid from facilities and SHIFTKEY say they can’t do anything about it. That’s bogus and as our team they do not have our backs. Even though I’m signed up for DAILY PAY I don’t see any of my money till five days later most of the time if not two or three days later. Something needs to be done about this because I’ve been out in too many situations where I needed my money but had to WAIT ! Shift key needs to hold the facilities accountable and make them take care of the payment within a timely manner ! Myself and a few others that I’ve worked with though shift key says the same thing … THEY DO NOT HAVE OUR BACKS AS WORKERS ! For crying out loud they always say “call the facility” like I’m not calling y’all because I’ve already called them and the problem wasn’t solved ! Some adjustments needs to be made and QUICK !

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Rayishaa

a year ago

Response from developer

Hello! Thank you for taking the time to write this post! We do apologize for any issues that you are having getting paid. If you are still having issues with it, please email us at resolutions@shiftkey.com. We are here to help!

Nurse View

I have been with the company for a month and half now. The ONLY issues I have with Shiftkey is not having enough locations within my region. Also, for some facilities you will be requesting for shifts but they don’t accept them on-time and they wonder why shift key workers are late because some people travel a distance to get to the facilities.

Also, I don’t like how they cancel shifts when you have applied weeks before and waiting all day that very day of your shift.

Please do better Shiftkey!

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NurseBabe@01

a year ago

Response from developer

Hello! Thank you for taking the time to write this review! ⭐️⭐️⭐️⭐️ As a growing organization, we're always looking to add new facilities to the Shiftkey family. Please feel free to email us at resolutions@shiftkey.com with any suggestions that you may have that would make the provider experience better! We are grateful to have you as a member of the Shiftkey fam!

Random new document requirements pop up

I’ve been doing documents after documents trying to complete each of the things required before I can even start bidding for any shifts and it’s like every time i finish with one, more requirements that wasn’t even h there pops up as yet another requirement before i can bid and i’m extremely frustrated.

Why not have all these things listed as a requirement all at once instead of bit by it like this? It makes the process harder than it needs to be and more complicated as a result. They said ‘additional requirements can be added at any time’ but it really just seems like they show up when i finished up. Then out of nowhere, two more things is there.

Also, theyll reject a document only to accept it when you resend it again the same way! They use codes for why they reject things that i can’t understand and when you call, they don’t understand it either! Very disappointed.

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izzybusy gh

a year ago

Response from developer

Hello, Thank you for writing this review and bringing this to our attention! This information has been past along to our Development team. As a growing organization we value your feedback greatly. Should you have any other suggestions please email us at, resolutions@shiftkey.com, We're always open to feedback! Thanks again & have a great day!

STAY AWAY!!!

I’d give less stars if I could!!! This company is HORRIBLE in their handling of issues!!! I’ve been waiting ONE MONTH now for unpaid time to be paid, what is their answer? “We have thousands of people needing resolution”, “the facility needs to do that “… I’ve been a nurse 19 yearsand worked for MANY agencies…. NEVER have I had an agency be SOO BAD at support of their talent!!! I also got canceled from 2 shifts at 2 different facilities without the “time & trouble” Pay, NOW I’m told to have the facility sign a blank work log as proof that I was there as the facilities have a way to COMPLETELY erase the shift I WAS ACCEPTED FOR from the app!!! Smells like fraud and dishonest business practices to me!!!

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(Ruthie)

a year ago

Response from developer

Hi! We apologize for your experience! We want to make this right! Please email us at resolutions@shiftkey.com with any relevant information so that we can look into this. We are here to help! Thank you!

Not bad

So far working with shift key is not bad. It’s easy to get a job it’s just they need more location in the area. For example I live in brooklyn, there is one Brooklyn location but it’s 5.6 miles away, and everything els is in the Bronx which is 11 miles or more. Also when I put my worklog in it gets denied so I have to call the facility for the nursing facility can approve my worklog. However calling the nursing facility be giving u the run around because only like 1 person knows how to use shift key and if they not there ur Fyked.. The customer service is great, they answer the phone and help me with my issues.

SHIFTKEY we need more location in NYC please. Brooklyn, atleast Manhattan.

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MoneyTeam Rachida 💯💯

2 years ago

Response from developer

Hello, Thank you for writing this review and bringing this to our attention! As a growing organization we value your feedback greatly. We're always looking to add new facilities to the Shiftkey family. Please feel free to email us at resolutions@shiftkey.com with any suggestions that you may have! We are grateful to have you as a member of the Shiftkey fam! Thanks again & have a great day!

I will never work full time CNA AGAIN!

I love everything about this app, especially love that they changed to daily pay using the pay card. Shifts are easy to pickup as well. BUT I do have a suggestion. I work nights (10pm-6am) and it’s a little annoying to have to change the filter every time I open the app. It sets to 150 miles away and I have to change that every time as well. If that can be changed to where it keeps your filters rather than resetting every time, I would be fulfilled with the app. Or also when premium shifts pop up, if you can choose in the app to be notified about only the shifts that you want to be notified about. Ex. I work 10pm-6am, then I can set only premium shifts that pop up for that time as my notifications since the premium shifts show up aaallllll day (while I’m trying to sleep during the day).

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amh9717

2 years ago

Response from developer

Hi there! Thank you for taking the time to write a review. ⭐️⭐️⭐️⭐️⭐️ We love that the ShiftKey app is able to provide great caregivers like you control of their schedule, flexibility and, ultimately, peace of mind.As a growing organization, we're always open to feedback & suggestions. You're feedback has been passed along to our Development team. Please feel free to email us at resolutions@shiftkey.com with any other suggestions that you may have!