ShiftKey User Reviews

ShiftKey - PRN Healthcare Jobs

ShiftKey LLC

Business

Medical

Reviews Summary

Positive highlights

💰

This app hasFlexible schedule and ability to work whenever you want

💳

This app hasDaily pay using a pay card

🔍

This app hasEasy to find and pick up shifts

📱

This app hasUser-friendly app

🌟

This app hasGreat customer service

🏥

This app hasAccess to good facilities

💰

This app hasDecent pay rates

Negative highlights

⏰

This app hasDelays in shift approvals and payments

🤖

This app hasLack of communication and support from the company

🔍

This app hasLimited shift availability in some areas

📝

This app hasIssues with work log approvals and rejections

🚫

This app hasFacilities canceling shifts at the last minute

🔒

This app hasDifficulty in speaking to a real person for support

🧑‍💻

This app hasBuggy app with crashes and glitches

🗺️

This app hasInability to view shifts in other states without being certified there

🧑‍💼

This app hasInconsistent and unfair attendance policies

Top reviews

Most RecentHighest RatedLowest Rated

Nursing facilities

I’m tired of picking up Medication Aide shifts and then working as a CNA when I get to the facility!!!! Please please stop this problem! If I pick up a med aide position don’t make me do CNA the whole day !!! I don’t mind helping out but don’t assign someone else to the Medication cart and put me as a CNA !!!!! SHIFTKEY STOP THIS!!!

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R.ali97

2 years ago

The app is ok. Shift key is not

The only thing I like is being able to be paid the next day. Every time that I had a issue with my schedule, paperwork or pay it hasn’t taken them over a month to resolve the issues. You can only speak to the help desk which doesn’t help. They actually can’t help you with any of the issues that I mentioned above.

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Trulyamazingtoo

2 years ago

No work I guess?

I have never dealt with such a hellish onboarding process in my life. On the phone I was told I would be able to pick up shifts within the week. Now it’s been about three weeks and i’m still waiting on them to approve my background check authentication… ready for the kicker? THEY ALREADY RAN MY BACKGROUND CHECK AND APPROVED IT!! Everytime I think i’m in the clear to pick up a shift there is another obstacle in my way. I am 100% helpless and cannot do anything other than call and talk to a snotty rep who gives me a different answer everytime. First it was 24-48 hours, now it’s 3-5 business days. I am crushed and stressed out of my mind, trying to provide for my family and can’t even pick up a shift… reading these other reviews I can see i’m not alone, which is even more discouraging. Im worried they now falsely advertised the “amazing pay” too.

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Anounomous6062

2 years ago

Response from developer

Hello, Thank you for bringing this issue to our attention! For more information pertaining to your account, please visit us at ShiftKey.com and engage with one of our chat reps 24 hours a day, 7 days a week! We're happy to help navigate the document verification process. Thank you for taking the time to leave a review and we hope to see you on the ShiftKey platform!

Picking up shifts

It getting harder and harder to pick up shifts. I had put in for several shifts just for it to say it unavailable. Hours later get a message saying the previous shift is now available. Like how and why. I recently found out some facilities do pick and choose favorites also wait until they put a bid in and choose them. I feel as tho ShiftKey should let us claim the shift instead of bid.

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twilight 20013

2 years ago

Don’t waste your time

Do not waste your time with the company!!!They are horrible and their system on the app does not work!!!I had everything turned in,and just needed a drug test!every time I went to take it the screening pass was expired and they would re send and had the same problem,so they banned me for 6 months smh !!!it was literally their fault and not mine!!!!They refused to make it right and help me get it done!!!

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nicki125758

2 years ago

NCNS

Facilities will list you as a NCNS when you call out which is ridiculous. We need to be able to cancel our shifts from inside the app it is not fair that facilities list you as a NCNS when you have called in. And I’ve sent emails to me regional person and he never replies smh. But I jus write a bad review on the facilities when they do that bc 9X out of 10 the facilities are filthy dirty, they don’t have wipes to clean the patients, they don’t have towels or even the correct size briefs for these patients and I’ll be definitely calling APS on a few in my city bc the facility is just horrible they need to be lucky to have agency staff in the place.

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CrazySexiiCoo

3 years ago

Response from developer

Good day! As a growing organization, we're always open to feedback & suggestions. Please feel free to email us at resolutions@shiftkey.com in the future if this issue should happen to you again, so that we can look into this problem further. Thank you for bringing this to our attention!

Such a waste

I’ve been on this app for maybe a month and I think it’s a no for me.

So first off booked shift and shift was approved days in advance so it wasn’t a last minute shift. The day of it showed canceled it read no longer available so I just assumed the facility canceled me. I received this message at about 5pm my shift was 10pm-6am. So at 11:20pm the facility called and asked where was I… and I said what you mean it’s shows I’ve been canceled. Well apparently the facility claim that THEY did not canceled me and that I should have called to verify it. Well for one I’m new to this app but not agency work and agency can get canceled anytime so why would I call? however I screenshot the email/text to the cellphone of the facility scheduler to see I’m to grown to lie and play games about my responsibility… if I say I’m working I’m working. But they didn’t care and listed me as a dnr so I was informed. I then tried reaching out to ShiftKey and that’s a whole other story.

So secondly I pre plan my work schedules for the week because I do not like last minute obligations. And on this app who can start on a Friday scheduling for the following week and you basically sitting and waiting for a shift. All these shifts and yet your not being scheduled. It’s incredibly!! And because my bills don’t stop I have to move around.

Be blessed people and good luck.

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jojo20031999

3 years ago

Response from developer

Good day! Thank you for taking the time to write this review, and for bringing this to our attention! As a growing organization, we're always looking at ways to better our process and make the ShiftKey experience as smooth as possible! We're always open to feedback & suggestions. Please feel free to email us at resolutions@shiftkey.com with any other suggestions that you may have!

Not sure how to feel

Haven’t been able to secure a shift yet. Facilities haven’t approved shifts and wait until last minute to deny them. I think they should make it rule where facilities have to approve or deny a shift no later than 8 hours before it’s supposed to start. Tired of picking up five days in advance for a morning shift with no word or approval on if I’m working. Also tired of going to bed the night before and having to wake up early just to not have my shift approved. Also they need to add either the scheduler’s or the DON’s contact info. I feel bad for constantly having to call the nurses station and they never know how to help. The help option should be available 24/7. We work all hours of the day not just 9-5. Overall it’s just really annoying trying to navigate. I shouldn’t have to call facilities to have my shift approved they should be required to look at it as soon as they get it. I also don’t understand the premium shifts. I understood they pay more because they’re last minute help, but even those still take forever to be approved. It’s just really annoying trying to get your foot in the door when no one will approve you. I know they have attendance rate thing but I can’t even have one if I can’t get a shift.

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Keisha<3!

3 years ago

Response from developer

Hello, Thank you for bringing this issue to our attention! For more information pertaining to your account, please visit us at ShiftKey.com and engage with one of our chat reps 24 hours a day, 7 days a week! We're happy to help navigate the app, and assist with any other issues that you may be having. Thank you for taking the time to leave a review and we hope to see you on the ShiftKey platform!

Ok

Shiftkey is okay but the low pay is not, especially when you have to drive far sometimes and working with covid patients. However, good experienced but the pay is not the best.

stevens1209&572927

3 years ago

Very low paying

There are the same facilities listed on other apps that pay way more when I go to bid on a shift at a facility that is also on another app paying way more for that exact same facility it says that I cannot request that amount it’s too much but why would it be paying more on another nursing app?? I only use shift key as a last resort because the pay is ridiculously low 26 an hour and my very first nursing job as staff paid 29 an hour very insulting pay rates!! I try to stay away from ShiftKey because of this reason and 9/10 the facilities are low or under staffed with little to no help the audacity to offer low rates for being extremely overworked at majority facilities!!

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Nesha002

3 years ago

Response from developer

Good day! Thank you for taking the time to write this review, and for bringing this to our attention! As a growing organization, we're always open to feedback & suggestions. Please feel free to email us at resolutions@shiftkey.com with any other suggestions that you may have! We are grateful to have you as a member of the Shiftkey fam!