Leave a Review Alight Mobile
Frustrating
App won’t allow my credit union checking account to be used for automatic monthly payments but WILL allow me to make a one time payment each month with that account which, strangely enough, is stored as an option along with my other bank checking account. My credit union account number is also my SSN and the app warns me of that and tells me that I can use the last 4 digits then won’t access the account monthly because all it has stored for the account number is the last 4 digits which my credit union doesn’t recognize as my account. I used the message function of the app to notify them and never got a response.Show lessWLB59
Weird
I cannot access the leave portion of the application. When I press on Leavepro, it takes me to a broken page each time. I’ve tried on the app, my desktop - chrome, safari, and internet explorer. Because of this I haven’t been able to complete my leave documents.
I had someone from Alight call me to ask me to log into my portal and update the documents. I called back and was sent to an operator. He said if the caller didn’t leave a name there wasn’t anything he could do.. I asked to be forward to a different person or someone in IT.. said he couldn’t.
Odd the that page is broken, but no one can fix it. Odd that someone from alight called me and I call back but not able to speak to anyone. Just weird.Show lessT2838
Fails at simple tasks
Getting to see your retirement account performance is an exercise in futility and frustration. It feels like numbers are purposely hidden; why is it so difficult to see history past the current calendar year? The app is generally sluggish and half of the pages redirect you to a web view that is just their website, complete with advertisements for this app.
Accessing a brokerage window is hit or miss, more than half of the time the redirect fails and I am left with a blank page.
I really don't want a one stop shop for all of my benefits, I want benefits that I do not have to pull my hair out to use. Alight is a terrible provider, avoid at all costs.Show lessgmrple