Verification code not going through
You get a message error when trying to get the verification code on your phone. I’m using this App in Canada btw
Practically un-usable
Hyper paranoia security built into this stupid app makes it almost unusable👎
Facile
Très convivial
Frustrating
App won’t allow my credit union checking account to be used for automatic monthly payments but WILL allow me to make a one time payment each month with that account which, strangely enough, is stored as an option along with my other bank checking account. My credit union account number is also my SSN and the app warns me of that and tells me that I can use the last 4 digits then won’t access the account monthly because all it has stored for the account number is the last 4 digits which my credit union doesn’t recognize as my account. I used the message function of the app to notify them and never got a response.
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Awful
Terrible app most of the links don’t work or tell you to check with Sunlife. Not worth your time.
Weird
I cannot access the leave portion of the application. When I press on Leavepro, it takes me to a broken page each time. I’ve tried on the app, my desktop - chrome, safari, and internet explorer. Because of this I haven’t been able to complete my leave documents.
I had someone from Alight call me to ask me to log into my portal and update the documents. I called back and was sent to an operator. He said if the caller didn’t leave a name there wasn’t anything he could do.. I asked to be forward to a different person or someone in IT.. said he couldn’t.
Odd the that page is broken, but no one can fix it. Odd that someone from alight called me and I call back but not able to speak to anyone. Just weird.
I had someone from Alight call me to ask me to log into my portal and update the documents. I called back and was sent to an operator. He said if the caller didn’t leave a name there wasn’t anything he could do.. I asked to be forward to a different person or someone in IT.. said he couldn’t.
Odd the that page is broken, but no one can fix it. Odd that someone from alight called me and I call back but not able to speak to anyone. Just weird.
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Fails at simple tasks
Getting to see your retirement account performance is an exercise in futility and frustration. It feels like numbers are purposely hidden; why is it so difficult to see history past the current calendar year? The app is generally sluggish and half of the pages redirect you to a web view that is just their website, complete with advertisements for this app.
Accessing a brokerage window is hit or miss, more than half of the time the redirect fails and I am left with a blank page.
I really don't want a one stop shop for all of my benefits, I want benefits that I do not have to pull my hair out to use. Alight is a terrible provider, avoid at all costs.
Accessing a brokerage window is hit or miss, more than half of the time the redirect fails and I am left with a blank page.
I really don't want a one stop shop for all of my benefits, I want benefits that I do not have to pull my hair out to use. Alight is a terrible provider, avoid at all costs.
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Rarely works for me in making payments
This is an inconsistent app, sometimes it works sometimes it doesn’t, looks like not as of April 2024 I cannot make a benefit payment on my account. I tried on my IPad and Lenovo Laptop and each time it freezes or sends me now back to the opening screen. I have tried using in the APP and the website. I will be late with my payment or I will have to call and be put on hold to do something very simple. This app has been like this for years and I have complained, I finally thought that it was finally fixed, since I was able to make payments for about 3 months without too much issues…now I’ve been trying for over a week, 3 times a day, and nothing. It’s broken. Also, you cannot see the details of the pension and retire payments. The amounts have changed for no reason and I cannot contact anyone that knows about it..
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Chip
Hello! I love the fact that we, as retirees, hv a website to support us during our journey but no information is provided to designate what it can be used for nor how to access it! I hv attempted but to no avail; that’s why mine is still here, at the end of each year! If it belongs to us as retirees, why can’t it just be sent as a check or deposited into our bank accounts? I hv yet to figure out how this works totally after 4 years! I wld gladly return receipts for purchases. Is this a human test of some kind? I’m totally tired of playing it. Why can’t we keep it simple I.e. receive, spend and report expenses, if needed? Otherwise, what’s the point? Please direct me to the correct source for more education on this issue because U hv yet, to this date, hd the pleasure of using the funds! I Hv submitted receipts but nothing returned! Who is the contact that will respond???
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Unreliable and Wrong
This website is unreliable. Within the site links are unstable or don’t work. If you are sometimes lucky when links work, options within are not functional. Bad design … I wonder why it’s even available. I wouldn’t use it.
