Every day: I wake up to multiple reviewed listings being removed by Etsy! I’ve been selling on Etsy for a very long time: I know how to make a listing. I have things being removed that were there for over a year and have multiple sales and zero prohibited content! Yet the algorithm keeps targeting my products! This is sinking my business and of course there’s no way to actually speak to someone about why your listings are being removed! You can’t even appeal their decision! I pay them a percentage of my sales and I can’t appeal a decision or speak to someone about my shop?! This is giving scammer vibes!
1yr later: DO NOT WASTE YOUR Money with ETSY! They’re only in it for the money and will snatch your business away from you at a moment’s notice. Their policies are not clear, there’s no customer service and they take money in multiples ways from every sale you make. They show favoritism to successful shops, they allow them to break copyright rules because it makes them more money! All they care about is lining their pockets, your business means nothing to them. Just get a Website, it’s cheaper in the long run and you have more control over your shop.
I hope this helps to prevent someone from making a huge mistake.
Developer Response
Thank you for taking time to write your review and we're sorry for the inconvenience this has caused you. We’re here to assist you, if you wouldn't mind opening a ticket with our support team. Kindly reach out using this link: https://help.etsy.com/hc/en-us/requests/new. Have a wonderful day!
Been on the platform since the beginning. This is NOT the same site it used to be. POD, digital products, celeb collaborations and mass produced stuff bought from temu and being passed off as “handcrafted” has killed what was once a great site. This particular app is a perfect example of this. The old version worked and everything to create a lisiting and run your shop could be done completely within the app. Now I have to constantly bounce back and forth between the app and the website to make sure my listings are complete. I didn’t realize until tonight that listings I had up since Halloween (it is now Sumer) were never placed in the proper shop sections! I created them through the app and it never dawned on me until I went to my shop that over a dozen items weren’t in the right section. Why would I? I copied a previous listing to make it faster and it should have placed them in there! Instead, they were left out and I found out there is NO place in the seller app listings to move them. So I had to go to the website, go into my account and individually add them to the proper sections. This is another example of how little this company and its new owners think of their sellers. Without the sellers there would be NO etsy! Change the name, change the mission because the old days of purely handcrafted and vintage items ONLY are gone. So is the RESPECT to the sellers that truly made this site what it was.
Developer Response
Thank you for your valuable feedback. We are always looking to improve the experience for our users. Kindly contact our Support team using this link etsy.me/contactsupport for any concern. Rest assured that we'll assist you right away! Thank you and stay safe!This sellers app that was forced on me as a seller is terrible. They delete options and make it harder for sellers, not easier. I can’t make notes on my orders to print anymore, which is how I get the orders correct. I need to be able to add info after theyve ordered. Like maybe a “needs by” date a buyer emailed me after ordering, or changes to size or colors. I need notes to print on the receipt, not be “hidden from buyer”. There should be two options.
Another problem is you can’t print multiple orders at once, only one by one. If I use the website instead of the sellers app, it automatically kicks me out to the sellers app. I go in circles, so I then just give up and stay aggravated printing one by one.
I’ve called customer service, they never help they read from their script talk nonsense and don’t help. Nor does anyone ever follow up. Shame on Etsy, keep aggravating and over charging your sellers….youll be non existent in no time. Sellers are the only reason you have a site, you should attempt to hear them out and make changes for the better. I’ve gone from being a top 1% seller to giving up on Etsy. Etsy lost commission amounts, I guess they don’t care.
Developer Response
Thanks for your review. We’re very sorry to hear about your experience. Our Support team is ready to help. Please open a support ticket so we can look into this for you by using the following link: https://help.etsy.com/hc/en-us/requests/new.
We pay so much in commission to Etsy I have expectations for a near-flawless app. However, while they FINALLY fixed the typing issues in messages (thank you!!!), the messaging portion of the app is still glitchy. I use that part so much in collaboration with design with my customer and it has an annoying bounce if you scroll too far back in the conversation. Recently the app crashes when I’m in Messages. Also, I have several times when I send photos and I get error messages that they haven’t sent. Then the next day I find messages have spammed the pictures over and over to my buyers! So not professional. I don’t know how many times I have to apologize to customers that “sorry, Etsy is glitchy right now”.
I also want ALL features within the sellers app. As it is I still have to go into a browser and shop manager to do simple tasks like uploading new photos for a listing, or custom income searches. Let’s get this all together and be comprehensive for sellers in one app.
It’s frustrating when Etsy is taking nearly $100 from each of my orders and that’s the “service” I’m paying for.
Developer Response
Thank you for your valuable feedback. We are always looking to improve the experience for our users. Kindly contact our Support team using this link etsy.me/contactsupport and provide specific issues that we can check on further. Rest assured that we'll assist you right away! Thank you and stay safe!I bought several pngs from a business on Etsy that I used to make shirts with and sell on Etsy but every time I go to post it it automatically gets deleted I don’t understand how this is fair for one seller to sell LV printsBut as soon as I go to posted it they automatically remove it. I have reached out to Ashley multiple times about how I bought it from another Etsy seller but they don’t care at all. Bad business if you ask me but🤗they also have horrible customer service they don’t even understand anything that you’re saying. Also I have had multiple deposits that were supposed to be deposited on a certain day and instead end up getting deposited five days later and the Etsy support team had no idea why it was doing that nor were they helpful at all I talk to you at least 20 different people and they all told me something different but at that point there was no one else I could talk to to actually fix the problem or anyone that knew how to fix the problem. This platform is absolutely ridiculous I do not recommend using it also their fees are ridiculous. I made right at $1000 this month as a new Etsy seller and about $600 of that was considered profit the other $400 went to shipping and fees which is insane!!! Not to mention the price of sweatshirts and shirts and other stuff I have to buy an order to sell so I profited maybe $100 out of the $1000 please don’t make the same mistake I did❤️
Developer Response
Thanks for your feedback! We’re sorry to hear about your experience. We would appreciate it if you could contact us using this link: etsy.me/contactsupport and provide specific issues that we can check on further. Rest assured that we'll assist you right away! Thank you, and stay safe!Old app was fine. This one is trash. Bugs, missing simple features like Shop Sections when creating new listings. You can only create a new shop section. That’s been that way, left half done and broken for almost a year now. It’s embarrassing. No support on call, don’t think anybody actually works at Etsy. Also, guess what? You all of those followers you gained over the years? They don’t get any notifications that your shop even has new inventory. Etsy turned that feature off forever ago. Why follow a shop if Etsy wont alert them of all your new items. 100 new unique items and Etsy pushed out a notification of only a few, one week later. The sellers handbook is not up to date. It’s like the company closed but accidentally left their app online. Totally abandoned. Had a nice 7 year run on Etsy but this app, specifically the muting of Shop Updates (yes we follow our own shops so we know this got muted around last year) with no answers from them truly is the end I think. All the awful reviews of this app from longtime sellers who need help and look what they get, an automated “Developer Response” thanking them for their “Valuable Feedback” instead of just fixing one single issue in almost an entire year. The app is actually broken enough that I wouldn’t be surprised if Apple removed it from the App Store.
Developer Response
Hi, thanks for reaching out! Thank you for providing this feedback and rest assured that we've passed this to our team for future considerations. We're sorry about the inconvenience you had and know that we ask for reviews to hear about your experience and help other sellers on Etsy. If you have other concerns, please reach our Support team here etsy.me/contactsupport. Thank you and have a nice day!For the past couple months I have been trying to upload photos to my listings and have had problems non stop. I was able to get maybe 8 listings done before the past couple months, but i have a slew of draft listings just waiting for photos. App wont let me upload photos so for the busiest sales time of the year I havent been able to make my listings. I contacted etsy support and they said its my problem and they have no issues with their tech 🤥. I tried uploading photos on wifi and cellular, i reset my wifi several times, i took all new photos and made sure they followed all the etsy guidelines (which they were already following but i did it again just to make sure), i tried on phone and desktop computer, i tried taking photos within the app and nothing will upload, even taking photos within the app wont upload! Whats the point of this website if we cant even make listings?? This is a side business for me but if this was my main income I wouldn't have been able to pay bills for months! Etsy do better! You guys charge a ton of money to list, use some of that to improve your tech so it actually works. Im about to quit and use mercari or ebay or some other resale website.
Developer Response
We’re sorry to hear you’ve been experiencing some issues uploading your photos. You can try to restart your device and also clear the cache for the app. If that doesn’t help, we invite you to contact us here: etsy.me/contactsupport with your account details and relevant screenshots. We’ll work with you to resolve this issue as quickly as possible.It is sooo frustrating when I’m trying to do inventory and I cannot find a piece! It is a bracelet for example and I search more in depth Pearl Bracelet nope nothing. Sometimes I don’t even see it in all the bracelets?? So I go back out go to my full shop and have to go through all the pages to find it!! Then I go into the listing and make sure I have it in the right section & IT IS!!! This is super frustrating & an inventory nightmare!!
My next frustration is tracking. I cannot believe Etsy has not come up with a way for us to put into the “tracking info” a number when selling in person??? I was just using a tracking number that was already used and it worked for years. But now I cannot do that and my rating for shipping has gone down. When the customer not only got the piece earlier than if it was shipped, then left me a 5 star review and wonderful message in my shop!!!
My last complaint is WHY did they change (Create Draft)when I am putting in a new piece of inventory into my shop I have to completely finish all fields of the description!!!! I cannot start it then save it as a draft??? Why even have this option if you have to finish it?? I LOVED the old one I could go in start a new listing then if I got busy I could save it then go back later & finish it then post.
Developer Response
Hi, we are sorry that you faced an issue. Could you please share your contact details with us on https://rb.gy/pucp3f so that we can get in touch with you and resolve the issue.HORRIBLE! This app has been awful, but what has happened during the busiest time of the year for me this year is probably the worst thing that could happen with an app. I was behind like I’ve never been before, losing money somehow, upset customers, it’s been awful. Anyway, come to find out, duplicate orders were showing up in my order log. Not only were they duplicate, but a different icon pic beside the order (if the order had more than one item) was showing beside each one, making it look like different orders in my log. I’m a one person shop, I don’t always open every individual order and read the name and address when I’m checking to see what needs made. I noticed back in Oct I had two order for the same person of the exact two same items- I reached out no response. I sent the two orders. I’ve only come to really notice this when I’m typing in a specific customer to check the status of their order. In the actual log, they aren’t showing up back to back like they would when I just type in the name. Customer service was zero help, told me to delete it, reinstall and just use the internet to check things. The damage has been done, I’ve lost so much money this year and who knows how many customers or even poor reviews. I’ve done everything I can to make it up to everyone but it’s been a nightmare for me. I’m finally going to make the switch to a different platform. Etsy does not help or protect its sellers.
Developer Response
Thanks so much for taking the time to share your feedback, imjessayn. We understand how much this means to you by having the app so you can do your business anytime, anywhere, and comfortable. We’re noting your feedback and will be sharing it with the team to consider for future updates. Please know we take comments from the community to heart, and we make many changes to the site based on what we hear. For legal reasons, I have to point out that any ideas or feedback members share with us are non-proprietary to them. You can read more in our Terms of Use: https://www.etsy.com/legal/terms-of-use
this isn’t necessarily an issue with the app, but with etsy in general. it is no longer a secure platform for sellers, and it may be difficult to find a different marketplace, but it is worth avoiding etsy. the only issue used to be regarding its seller fees, but now etsy is randomly suspending new shops for multiple months or, in some cases, including mine, permanently for absolutely no reason. i was not given a single email to explain why i was suspended only a day after making my shop, but apparently etsy is notorious for doing this. i saw other people were let back in after a couple of months and was hopeful but for three months, they did not respond to my emails. then i tried to appeal and within five minutes (ironically) they sent me an email saying i have been permanently suspended and they could not repeal the decision. i’ve also heard other sellers say they have been randomly put on vacation mode (again without explanation) and ended up unable to sell for extended periods of time, which can be detrimental to someone whose only form of income is etsy. it is not worth the trouble.
Developer Response
We're sorry to learn about your experience on being suspended from selling on Etsy. Kindly contact our Support team using this link etsy.me/contactsupport and provide this specific issues that we can check on further, rest assured that we'll assist you right away! Thank you and stay safe!
Fix it Etsy
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