Terrible App
Have been paying my daughters braces via DentiCare for past year and a half. Would be nice if the app actually worked. My name, email and account details are all correct however the app keeps telling me they’re not ….. I can’t even create an account.
Always logs me out!!
Why does this app constantly log me out? So annoying that I have to log in every. single. time. I want to use the app! Ridiculous!
Does not work if you have a hyphen in your name :(
The app will not let me register, it says ‘incorrect format’ because my name has a hyphen in it, but I can’t register without the hyphen as it doesn’t match my registered plan. Is there any chance you can fix this please?
Much better app
The new update has improved this app.
Easy to use and manage the payments which is its purpose. Very happy with the update.
Easy to use and manage the payments which is its purpose. Very happy with the update.
Horrible
This app is impossible to use, glitches when I open it and won’t let me register for an account despite using the correct email - I have been getting emails from DentiCare for the last year since starting with them, so I know it is correct. This is the same email I gave them and that they have on record. The customer service is awful, I called up to make a payment over the phone and also asked for help setting up the app as it wasn’t letting me log in, after processing the payment she said that there were people waiting on hold so she wouldn’t help me with the app, and that I would have to call back again despite having already waited on hold for half an hour. She wanted me to wait on hold a second time instead of helping me??? They constantly leave me voicemails using the wrong first name, despite my email records showing they have the correct name for me on my payment plan. Overall has just been a horrible, stressful and unpleasant experience.
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Can’t make a payment
App won’t let me make an extra payment, I need to login every time I open it , even have set up that Face ID , when finally login I select make a payment and app just shuts down.
Penalties for paying early
I made a $600 payment and got charged $10 for doing so.! What a rip off ! Trying to get ahead and get it paid off yet you penalise me for doing so
Denticare App Will not Load or Delete!
App has not worked for over a month! It just keeps trying to load but wont! I have called Denticare & they suggested to delete the App from my phone & then Reinstall. I deleted the App but its still there..it wont remove! I need, can someone help me please!
Response from developer
Hi, Thank you for reaching out regarding the DentiCare app. I am sorry to hear you are experiencing issues with the app. Can you please advise what device you are using ie. iphone 11 etc. Can you also please advise your Plan Number so I can investigate the details in the back end. To liaise directly with myself please email: product@sliqpay.com Thank You, Kylie Manning DentiCare Product
Dodgy service - unreliable app
Shonkey brothers!
App tells first payment processed; debt reduced by 8%; yay
Then I get a notification ( same day) payment failed: fee incurred and amt still owing.
Ring both numbers both times recorded message saying to call back during office hours - in which time zone? It’s 1:30pm on a Monday
Double shonky! So not resolved. Regret going on this payment plan.
App tells first payment processed; debt reduced by 8%; yay
Then I get a notification ( same day) payment failed: fee incurred and amt still owing.
Ring both numbers both times recorded message saying to call back during office hours - in which time zone? It’s 1:30pm on a Monday
Double shonky! So not resolved. Regret going on this payment plan.
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Bad as
My app doesn’t work at all when on it, it just keeps loading and that’s it basically. I wish I can add a photo of the screenshot so you can see. It’s been like this for months and months. I have the latest apple device iphobe 13 pro Max. Please let me know how to sort it out as I need to know the balance owing on my account. If the app worked it would’ve been the greatest app bcoz it has everything in there.
Thanks
Thanks
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