Leave a Review MyDashCard
Transfer from another DASH card
I had a card that was damaged so when I went to my appointment I received another card but the $25 balance on the damaged card didn’t transfer onto my new card. What to do?John.P.R.
Developer Response
Hi John, sorry to hear about your experience. Please reach out to our customer support team for assistance transferring the balance from your damaged card to your new one. We're here to help! Thank you! The MyDashCard Support Team.Steer Clear of MyDash
MyDash card has been withholding my money for the past week or so. And they keep blaming it on other errors and such. Every time I call and ask about the issue I keep having to be put through the same list of their customer service team approving the purchase and to wait 24 hours only to be met with the same issue. And every time I have tried to call and speak with a supervisor I’m put on hold for over 20 minutes. I experienced this habit in the past with another card company and I’m so disappointed to see that they’re completing the same lazy fraud protection practices.Show lessLahfjcjsrjahxj
Developer Response
We apologize your experience has not met your expectations. We strive for continuous improvement, and your feedback allows us to serve you and all of our customers more effectively! We're happy to look into this for you. Please email us at support@MyDashCard.com or call us directly at 833-848-5768.Having issues
Under category, it says for me to enter the category information. It won’t accept it, and it stays red and it will not let me head done.Jvaghi
Developer Response
We're sorry to hear about the issue you're facing. We're happy to look into this for you. Please email us with your login details to support@MyDashCard.com or call us directly at 833-848-5768.Same issue as taki_bat
I have been trying to access my account through the app and website for over a month and continue to experience the exact same issue that other users are experiencing. This has been the most terrible customer service experience I’ve ever had. I would not recommend this service to anyone. 😡😡 I would give it 0 stars if I couldShow lessDaddy_Mac88
Developer Response
We're sorry to hear about your experience, Daddy_Mac88. Please reach out to our customer support team so we can help resolve the issue with accessing your account. Your feedback is important to us, and we apologize for any inconvenience this has caused.It’s okay but falls short from other similar apps
I had the ClinCard which allowed you to transfer your balance to your bank. This one does not allow you to. That is a major inconvenience. Nobody wants to bank with a pre-paid account and once you’re left with a low balance, it’s almost impossible to get rid of.SuperDuperSD
Developer Response
We apologize your experience has not met your expectations. We do have several programs with full transfer ability and have updated how this feature works in many cases. We strive for continuous improvement, and your feedback allows us to serve you and all of our customers more effectively! We're happy to look into this for you. Please email us at support@MyDashCard.com or call us directly at 833-848-5768.App does not work!
For the last 6 months or so since they’ve been updating their app it has not worked at all I can not even log into my account on the app. I’ve called with no answer but to wait until it’s updated. Would not recommend this app to anyone! I’m only forced to use this because this is what my company uses.Show lessdhangksjcsnd
Developer Response
We apologize your experience has not met your expectations. We strive for continuous improvement, and your feedback allows us to serve you and all of our customers more effectively! We're happy to look into this for you. Please email us at support@MyDashCard.com or call us directly at 833-848-5768.Poor UI/UX
The app has worked fine for me. One super frustrating thing though is that Im unable to view my current balance because the card design is mostly white and the font used to display the balance is also white. Haven’t been able to find any setting to change or another way to view my current balance. Any workarounds/tips?Show lessCanIGetAnOhYeah
Developer Response
Could you please uninstall the app and try again - our latest version clears up some network connectivity issues. Please reach out to us Support@MyDashCard.com if the issue persists. You can also call us directly at 833-848-5768????????
I want to get this. It starts w “ enter email” … I enter email. I tap “ validate email” and the new screen says “ enter email” and “ enter card or proxy number” . Hello? What card or proxy number are you talking about? I check my email. I have received nothing in inbox or junk. Am I to make up a number? Do I use a debit card a credit card? What. Can not even get started w this there is zero explanation and googling it just gets the same poorly explained screen. To use app support you need to log in or “ get started” which requires having a card or proxy number. You guys may want to be a bit more clear on how to register. Have never had a problem registering an app in my life till this one.Show lessLostinthehotsauce
Developer Response
We apologize for the confusion you experienced during the registration process. To clarify, the "card or proxy number" is referring to the payment card you would have received from your employer or other business. You cannot register in the app for a new account, that happens outside of MyDashCard. We understand your frustration and will work on improving the explanation for future users.Balance and background are the same color
My only complaint is that the background of the card is partly white and so is the balance on the card. This makes it impossible to see the balance, please change the balance numbers to black so I can see it. Thanks.Wolfdude09
Developer Response
Could you please uninstall the app and try again - our latest version clears up some network connectivity issues. Please reach out to us Support@MyDashCard.com if the issue persists. You can also call us directly at 833-848-5768Useless customer service
My employer uses this platform to pay us.
I haven’t been able to access my account for 2 weeks. I’ve suddenly “forgot my password”, while I’ve been using Face ID to login. I try to reset my password, the link they sent me doesn’t work.
I try to call customer service, the phone number hangs up on me after 1 minutes. I try to email support, nobody responds.
I have 2 weeks of payments from my job in this account that I cannot access, cannot transfer to another bank.
I’m seriously considering quitting this job, solely because of this company because getting paid this way is the worst.Show lessShelbit
Developer Response
Could you please uninstall the app and try again - our latest version clears up some network connectivity issues. Please reach out to us Support@MyDashCard.com if the issue persists. You can also call us directly at 833-848-5768
