Leave a Review MyDashCard
Fustrated
The app is ok but I hate that when I have a problem to address the give me the run around. Recently on March 7th 2024 an ATM didn’t dispense my money I called the number to atm services and I was told to call the number on back of my card to file a claim in which I did and it has been almost a month and nothing. I haven’t received money back on my card. The ATM services department says that they can verify my money wasn’t dispensed but my bank had to submit my claim and so this is frustrating. Would be nice for them to also add a link to be able to file a claim online instead being passed around from one person to another on the phone when we call inShow lessRomero@1970
Developer Response
We apologize for the inconvenience you've experienced with our dispute process. We strive to improve our services continuously, and your insights are valuable to us. Unfortunately, due to the privacy settings on App Stores, we are unable to directly contact you here to resolve your issue. However, we're here to assist! You can reach our customer service team at 833-848-5768 and also see more detail about disputes here https://dashsolutions.com/disputes.Having account issues.
When I made my profile and closed the app it logged me out of my account and now I have no access to it whatsoever, my email isn’t working and whenever I try to reset my password it says “invalid email” I don’t know what to do. And when I try to make an account it says “Oops! It looks like that card is already activated . Please create an account or login with the associated email address to access your cards details.” I need access to my account soon as possible and I can’t think of anything else to do.Show lessTaki_Bat
Developer Response
We apologize for the inconvenience you are experiencing. Please reach out to our customer support team for assistance with your account login and password reset. We will do our best to help you regain access to your account promptly. Contact us at Support@MyDashCard.com with your username and device details. You can also call us directly at 833-848-5768.Help
I down loaded app. Entered all the info
Email etc….. worked once and with Face ID
Opened app next day password did not work and tried to reset incase I wrote it down wrong so tried password reset. App did not recognize my email said it was in valid. Then I looked for a way to contact developer not luck. Log in for that help was unsuccessful because it did not recognize and email or password. Only thing it recognized was my card info but still couldn’t get in.Show lessOkie 68
Developer Response
Can you please confirm that you are using the latest version of the app? Should be 1.0.86. If you are still have the issue, can you please email Support@MyDashCard.com and provider your username so that we can help you. You can also call us directly at 833-848-5768.Terrible Company, OK App
They win corporate business to pickpocket consumers. For the dash card they charge essentially 3$ per atm transaction and limit that to 500 daily. So that means you can only pull 480 to keep it under 500 since any atm adds on its fees. Use it as a regular card and you lose out on rewards. Horible company that I only use because I’m forced to. The app thankfully works well enough it does not add insult to injury.Show lessConclusiveNinja
Developer Response
Hello - Most programs offer very cost-effective ways to use the funds with minimal fees. If you can reach out to us at Support@MyDashCard.com, we can share specifics with you about your account.Bad. Very. Bad
In a work group everyone got paid on the same day. That was three days ago mine still has not gone through. Paid a bill a week ago bill shows it was paid but this app still has the money in it. So you can not trust what it says is in the account. Oh yeah and good luck using the card it works about 30% of the time. The other 70%. It gets declined. It’s basically worthless. I don’t think you could find a worse companyShow lessdreslock
Developer Response
Hello - We sincerely apologize for the troubles you've had with the service. So we can assist, can you please contact us at support@mydashcard.com with your username and employer? You can also call us directly at 833-848-5768.Declined frequently for no reason
Despite having hundreds of dollars on my card, I am frequently declined for purchases as small as $5. This is across many vendors and there is no in app option to approve these transactions. There is also no way I am aware of to transfer the money to another account within the app. Only to get cashback then deposit it in another bank.Show lessEliMcN
Developer Response
Can you please confirm that you are using the latest version of the app? Should be 1.0.87. If you are still have the issue, can you please email Support@MyDashCard.com so that we can help you. You can also call us directly at 833-848-5768.Access
Initially the application was a little bit complicated but now it’s just up and running. Thank youCloovie
Developer Response
We're always working hard to improve the app. Thanks for your download and feedback.Terrible Company Practices
This company is a horrible company. They convinced my employer to switch over to their new system, but it lacks simple conveniences like transferring my money to another financial institution. When I go to take my money out of an ATM which is my only option now, I have to pay a fee because this company owns no ATMs of their own. So I have to pay money to access my own money. The user interface of their app is not user friendly or intuitive. The entire app is just designed to sell you their other useless features. 1 out of 5 stars. Do not recommend for anyone.
Update: Upon further investigation, when I had to get a new card, when my employer switched over to their failed system, they charged me a $5 fee to get their fancy new card. They seem to be a company of crooks as well as poor app developers.Show lessChinanerd
Developer Response
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Support@MyDashCard.com.No Card Associated with Account
This is a lousy app. If possible do not use. This is my 2nd card that someone pays me money. Cannot get my balance as I have no card associated with account. However if I try to add card, it states “card already exists”.
A catch 22!
Just use the phone number on the card. Customer Support was absolutely no help.Show lessartie ib alabama
Developer Response
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Support@MyDashCard.com.X Card
Not The One Far Me
This card charges for EVERYTHING….Also when I get gas it places $150 hold. I have this card because of payments made by a company. It has NEVER been so hard to get MY money. I TRULY HATE THIS CARD!!!!! I wish the company would got back to the previous card OR find a better one to make our monthly deposits.Show lessLileli31
Developer Response
Lileli31 - Most of the Dash programs offer cost-effective ways to use the funds with minimal or no fees at all. If you can reach out to us at Support@MyDashCard.com, we can share specifics with you about your account.
