Umo Mobility User Reviews

Delerrok Inc.

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Bad if you like riding the bus

I have never been able to log in. I get a smiley U that says whoops, wrong turn before I can even get to the menu. Had to buy a physical card.

Pájaro127

7 days ago

Response from developer

Thank you for your feedback. We are sorry that you are experiencing this issue. For additional assistance, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 Thank You -The Umo Team

What you should know

Good app in terms of convenience but super inaccurate timing. Been late a lot even leaving minutes earlier than the time it tells you to leave your location for the stop. They also updated it and it got less user friendly in my opinion

o no me lentil soup

7 days ago

Garbage

I went to go and fill my account with money and it didn’t accept my visa debit. I went to see if I could figure out why, and it said contact your local transit service

Went to delete the account and I can’t delete my account because… you guessed it! I have to contact my local transit service!

If everything is done by bc transit what is the point of this app?

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benji999994

10 days ago

Very Convenient!

Used the app in Regina and in BC and loved it. Works great, not sure what some the comments are about.

Zack129lv

12 days ago

Response from developer

Thank you for your feedback. We think Umo is pretty awesome, too!

Waste of my time

I downloaded the app yesterday and initially, everything worked fine. I added a pass for myself and actually made it onto transit.

Today, nothing works at all! The app doesn’t know where I am. It keeps saying “something went wrong”. Not only that, my funds are gone. I go to add more funds and there are no options for passes. Just a blank screen.

This project is one of the worst fails I’ve ever seen. Fix it, or cancel the project.

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TheRealMrSketch

12 days ago

Response from developer

Thank you for your feedback. We are sorry that you are experiencing this issue. It could have been a connectivity issue at the time you were trying to access the app. If you are still having issues, please contact your local transit agency for additional help, as they could process a refund if requested. Contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 Thank you - The Umo Team

Piece of garbage

I don’t use it much. Every time I need to put some money into was fine. But not after the latest update. Still using the same card, but it declaim my transaction every time now.

AlexBellato

18 days ago

Response from developer

Thank you for your feedback. We are sorry that you are experiencing this issue. Please make sure that the billing information and address that you have entered in the app accurately matches your payment card information. To troubleshoot payment-related issues, please see the following Help topic: https://support.umomobility.com/hc/articles/6435128698899 If you need additional assistance, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 Thank You - The Umo Team

Nearly useless

I’ve missed so many busses bc of the design and lack of intuitive flow from this app. Why do I have to input my county every morning? Why do I have to input my home and work everyday? When searching for locations why does it suggest locations several states away? Why bother listing a walking route of several hours simply bc it’s ‘healthy’ and free? These are just a few questions left unanswered daily. It’s clear none one on the development team has ever taken a bus and lacks understanding of basic commuter needs.

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AantonioV

22 days ago

Response from developer

Thank you for your feedback. You can add favorite location details by tapping either Add, Home or Work under the Favorites section of the main screen. We are always working to improve the Umo App and we will take your requests into consideration for future development. Best regards -The Umo Team

App works fine

What’s with all of the bad reviews? The app works fine. My only suggestion would be to link the same physical Umo card to your mobile account. All of these bad reviews are just ppl trolling.

drackattack89

23 days ago

Response from developer

Thank you for your positive feedback and feature request. We are always working to improve the Umo App, and we will take your request into consideration for future development. Best regards - The Umo Team

Straight up doesn’t work

The app has someone deleted the hundreds of 1 star reviews on the App Store but, no matter how many times you delete and redownload, update, etc etc etc it does not work. Will not let me load money on.

kathchristie

24 days ago

Response from developer

Resetting your ratings to avoid bad publicity??

There were definitely more than two ratings. The issue with this app is it use to be efficient. But now it’s a buggy mess. Favorite stops don’t stay favorited. The template for seeing stops is confusing and it only shows stops in your vicinity. The timing is off and will say the bus isn’t coming when it still is,l. They got rid of their customer service and expect us to contact the local transit agency but they don’t deal with bugs with Umo app. It’s Umos responsibility to fix these bugs on their own they shouldn’t need us to contact a our local transit agency when our local transit agency can’t and won’t do anything.

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monkeyweed

a month ago

Response from developer

Thank you for your feedback. We are sorry you are not entirely satisfied with the app. We continue to make improvements to the app and appreciate your input. - The Umo Team