Can’t do simple tasks
I just want to check using real time tracking when my bus will come to my stop. I can’t do that easily. It’s very frustrating because the app seemings well designed but completely fails to just let me see when my bus is coming.
It’s clear the developers live somewhere urban with many transport options and try to provide rich solutions for transport. However, for those of us who don’t live in San Diego it’s excessively complex to the point of being unusably frustrating to check a live bus arrival time. Incredibly disappointing an app with this much work put into it fails to deliver the most simple task. I don’t want to have to sort through 15 bus lines at a potential stop, I want to just check one bus at one stop, I don’t want to have to tell you where I live to check that bus or where I’m going. I just want to check for my bus.
It’s clear the developers live somewhere urban with many transport options and try to provide rich solutions for transport. However, for those of us who don’t live in San Diego it’s excessively complex to the point of being unusably frustrating to check a live bus arrival time. Incredibly disappointing an app with this much work put into it fails to deliver the most simple task. I don’t want to have to sort through 15 bus lines at a potential stop, I want to just check one bus at one stop, I don’t want to have to tell you where I live to check that bus or where I’m going. I just want to check for my bus.
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Response from developer
Thanks for contacting us -- we appreciate your comments, and will take them into consideration.
As of 7/5/21, awesome app
Umo may be having growing pains, but I’m finding it extremely useful and full-featured. It’s clear that the developers have listened to feedback and made improvements to address pain-points in the app. I have to believe that many of the negative reviews are from folks that missed the in-app notifications that real-time data wasn’t yet available in their neighborhood.
As a software interface professional, I might quibble with some of the minor design decisions made, but all-in-all, I find it quite usable. Regarding the complaints about the app being too dense, bear in mind that the app is displaying information for *all* the transportation options in your area, e.g. bus, lightrail, heavyrail/train, ferry, bike, walking, and ride sharing services like Lyft/Uber; that’s eight categories and each of the transit options may have multiple routes. If you want to narrow the choices down, try using the Filter drop-down menu that’s above most lists of route options. Once you find the route or station you’re looking for, you can favorite it so it’s super easy and fast to locate again.
Kudos the the developers for tackling a challenging problem—with tens, if not hundreds of use-cases—and delivering a very accessible and relatively easy-to-use solution.
As a software interface professional, I might quibble with some of the minor design decisions made, but all-in-all, I find it quite usable. Regarding the complaints about the app being too dense, bear in mind that the app is displaying information for *all* the transportation options in your area, e.g. bus, lightrail, heavyrail/train, ferry, bike, walking, and ride sharing services like Lyft/Uber; that’s eight categories and each of the transit options may have multiple routes. If you want to narrow the choices down, try using the Filter drop-down menu that’s above most lists of route options. Once you find the route or station you’re looking for, you can favorite it so it’s super easy and fast to locate again.
Kudos the the developers for tackling a challenging problem—with tens, if not hundreds of use-cases—and delivering a very accessible and relatively easy-to-use solution.
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Response from developer
Thanks, UIGuy, for the great feedback! We love your insights and awareness of the complexity that often comes with mobile apps for transit. We’d love to chat more with you about all things UI so feel free to sends us any additional details at support@umoapp.com Best regards -The Umo App Team
My go to for trip planning by bike and transit
I’m a long time commuter who likes to bike/walk to the bus or train and take public transportation the rest of the trip. My previous go to was Google Maps when I lived in Sydney and then Transit when I moved back to America. Lately, however, I find myself using Umo more often than either of those apps.
Umo always recommends multi-modal routes that the other apps won’t for some reason. Additionally I’ve found it’s usually more accurate than the alternatives. More than once in the last month I’ve caught the bus after a bike ride, making my connection and shaving time off my trip.
Umo always recommends multi-modal routes that the other apps won’t for some reason. Additionally I’ve found it’s usually more accurate than the alternatives. More than once in the last month I’ve caught the bus after a bike ride, making my connection and shaving time off my trip.
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Response from developer
Thank you for your feedback! We think Umo is pretty awesome, too! :-)
