If you’re reading this right my brother this is It actually doesn’t work
Works by my brother iPad he he’s leaving on one star review because his iPad isn’t working and he’s not listening to the instructions but for me I actually listen to the instructions so it’s actually a really good app but if your child is a perfectionist it’s not gonna be good you’re gonna try and get a perfect score like me because I’m a child so but I’m not a perfectionist so I just want a burger or but I don’t try every night to get one man I want one
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I have had it
I have absolutely had it with this glitchy app. I contacted Colgate back in February about it erasing my son’s brushing streak right before he reached a milestone for a medal. The rep that responded asked if I had a screenshot of the streak. Heck no I don’t. Who screenshots their streak on a daily basis. I responded to their email, and I got an email back saying I had contacted an unmonitored mailbox. Never heard back from them. My son was devastated. He restarted. He was about to reach the 50 brushing streak. He was on day 48 today. He brushed once. When he went to brush the second time for the day, it just suddenly said his streak is 0. I am so over this. This is supposed to motivate kids because it just disappoints them when this crappy app doesn’t function. I’m so over it.
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Response from developer
We’re sorry to hear about this. Please call us at 1-833-862-9251 and share your experience so can help you with this.
Love the app - but needs more content now!
We love this app - it’s ingenious. It completely changed the way our mornings and bedtimes go - what we used to dread is now so much more seamless. And we’ve loved watching our kids become great brushers along the way. The problem is that our kids conquered every level months ago and purchased every possible perk with their earned points. And still no new content from Colgate. Please add more content! New lands, new rewards to keep them motivated. They are starting to lose interest, yet there’s so much opportunity to keep this app going for years and years. Please add on!
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Response from developer
We're so glad to hear your kids enjoy the product and the app! We want you to know we are listening and will share your thoughts with the team!
App doesn’t work more often than not
Great concept but implementation is severely flawed. App doesn’t recognize the toothbrush after the first change in position 90% of the time, even after repeated restarting. It frustrates my child and makes him not want to do it at all, or leaves him in tears when he gets only 1 star. Tried using the iPad instead, thinking the bigger screen would be better, but the app constantly glitches and the previous screen plays over the next making it impossible to even use. I was really excited for this after reading reviews on the toothbrush, but will not be purchasing again when it’s time for a new toothbrush.
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Response from developer
Oh no! We're so sorry to hear all of this! Please give us a call at 1-833-862-9251 as we would love to help get your child to have the best time humming along.
4yo loves brushing
The app and toothbrush attachment have made brushing his teeth into a game. He loves getting diamonds to unlock masks and stars to get new levels.
The question for the dev team: I have is in regards to updates. We’ve been using the app consistently twice a day for almost a year. (It’s great for us) but at this point we have unlocked all masks, monster streams, and teeth. Is there anything else to ‘buy’ with our growing diamond counts? He is still motivated by unlocking levels with stars, but additional masks would be great!
The question for the dev team: I have is in regards to updates. We’ve been using the app consistently twice a day for almost a year. (It’s great for us) but at this point we have unlocked all masks, monster streams, and teeth. Is there anything else to ‘buy’ with our growing diamond counts? He is still motivated by unlocking levels with stars, but additional masks would be great!
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Response from developer
Thanks! We'll pass your humming ideas on to our developers. keep humming!
Encourages good brushing habits
I like this app a lot, we’ve been using it for a while now. The only issue we are having currently is my 7 yr old is missing teeth so those areas stay yellow so it makes her upset when she can’t get the 3 stars when she’s brushing perfect & today she brushed an area with no teeth following the app and tore her gums open. An update should either scan the teeth better or have a parent indicate areas where there is temporary missing teeth. I contacted customer service per the response I received from the developer here but they didn’t seem to know where to send any suggestions.
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Response from developer
The great hum knows where to send your suggestions, and they are on their way! 😄We're sorry to hear about her gums. Please call us at 1-833-862-9251 and share your experience with our team. We'd like a chance to make this right for you.
Frustration tears every night
If your kid is not a perfectionist, maybe this is a good app for you. If your kid is a perfectionist, this will be a cause of tears every night because your kid will insist on doing it over and over to try to get a perfect score, which is nearly impossible.
This is largely due the fact that there are certain angles in which the app cannot detect that the child is brushing — despite them brushing furiously just to make the app detect their efforts. The frequent 13/16 and 14/16 scores would be tolerable if the app have the child the opportunity to go back over areas they “missed.” But nope. 2 minutes? Done. And you didn’t do a perfect job. Try better tomorrow.
Worse, my kids’ brushing technique has worsened because they are contorting their brushes into unnatural positions to try to get the app to see them brush certain teeth. This app is the bane of my existence. Do not get it unless you have kids who do not mind losing at a game. Parents of competitive kids beware.
This is largely due the fact that there are certain angles in which the app cannot detect that the child is brushing — despite them brushing furiously just to make the app detect their efforts. The frequent 13/16 and 14/16 scores would be tolerable if the app have the child the opportunity to go back over areas they “missed.” But nope. 2 minutes? Done. And you didn’t do a perfect job. Try better tomorrow.
Worse, my kids’ brushing technique has worsened because they are contorting their brushes into unnatural positions to try to get the app to see them brush certain teeth. This app is the bane of my existence. Do not get it unless you have kids who do not mind losing at a game. Parents of competitive kids beware.
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Response from developer
We're really sorry to hear that our app is causing so much frustration. We'd like to see what we can do to help get this working right for your kid so they can stop losing their mind. Please text us or reach out through any of our live channels here https://shop.colgate.com/pages/contact-us so we can trouble-shoot this issue.
Gets kids motivated, but frustrating to lose progress
Has been a great app to really get the kids motivated and excited about brushing. Took a little bit of getting used to, particularly how to angle the device properly.
However, it's a bit glitchy. We've had several minor issues of losing progress, which is annoying enough and leads the kids to get very upset, especially challenging when it happens before bed.
This week however, after two months of using the app, it just completely reset. All progress was lost - literally thousands of gems. Devastating to the kids.
Contacted support and was made to feel as if I'd done something wrong. A promise to escalate, but literally no follow up. Was able to convince the kids to try again from the beginning, but if it happens again, I fear this will have the opposite effect of what we wanted - having them swear off brushing.
Hoping Colgate works out any glitches so as not to have to deal with this again, otherwise we'll need to find something that works more consistently.
However, it's a bit glitchy. We've had several minor issues of losing progress, which is annoying enough and leads the kids to get very upset, especially challenging when it happens before bed.
This week however, after two months of using the app, it just completely reset. All progress was lost - literally thousands of gems. Devastating to the kids.
Contacted support and was made to feel as if I'd done something wrong. A promise to escalate, but literally no follow up. Was able to convince the kids to try again from the beginning, but if it happens again, I fear this will have the opposite effect of what we wanted - having them swear off brushing.
Hoping Colgate works out any glitches so as not to have to deal with this again, otherwise we'll need to find something that works more consistently.
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Response from developer
Please give us a call at 1-833-862-925. Let's find your lost treasure and get you fighting those cavity monsters again!
Trouble with ipad
First off, my kids love this app. They enjoy brushing their teeth now and love trying to get rid of as many germs as they can. Biggest issue with the app is on the ipad the app has a hard time recognizing the toothbrush and their faces. The mask/hat jumps around and eventually disappears leaving kids and parents frustrated. Haven’t had any of the same issues when used on a phone. Overall it’s a good app to promote dental hygiene in kids and gets them excited for brushing their teeth.
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It’s ok
It started out great but after a while my kids got bored and didn’t want to use it anymore. The app seems slow and it takes a long time to start, take a pic etc. Ever since the latest update the app crashes every time my child’s face is positioned right to start brushing so they can’t use it.
