Couples workouts are clutch
Me and my gf can finally work out together at our favorite places (I love stride and rumble, she loves purebarre and CycleBar) without having to sign up individually at studios.
Good variety, easy to use
I have a lot of studios near me but have never been able to justify a membership to any of them. This is a way better option.
Love the gyms, App needs major improvement
I am a huge fan of all the gyms owned by e
Xponential fitness. They have changed my life and I have been to over a dozen. I was so excited when the X pass came out because I knew that this would help me consolidate all my gym memberships. I gave up after only a month of using it.
1) The pricing is based with points and not dollars which makes it confusing,
2) The customer service is terrible. I send an email with a question and they email me the next day. I sent him a follow-up question in the email me the next day. Help goes on for days instead of an instant answer.
3) I cannot book a specific bike or rowing machine using this app.
4) When I book a bike or rowing machine using this app I have to wait until 24 hours after users of the gym app have access so I can lose my favorite bike or spot.
Xponential fitness. They have changed my life and I have been to over a dozen. I was so excited when the X pass came out because I knew that this would help me consolidate all my gym memberships. I gave up after only a month of using it.
1) The pricing is based with points and not dollars which makes it confusing,
2) The customer service is terrible. I send an email with a question and they email me the next day. I sent him a follow-up question in the email me the next day. Help goes on for days instead of an instant answer.
3) I cannot book a specific bike or rowing machine using this app.
4) When I book a bike or rowing machine using this app I have to wait until 24 hours after users of the gym app have access so I can lose my favorite bike or spot.
Show less
Unable to purchase classes
Purchased a $150 plan and the system wont let me book any classes. Contacted customer support and have not had a solution.
Deserves no star
I just joined onyx level, app doesn’t give me the points to book the classes! Two days now! I’m furious & sent 5 emails ALL unanswered
Easy to use, LOVE the fitness classesl
In the last 3 years, I’ve shifted my workouts a lot and other than weight training, I LOVE attending classes. Xpass gives me access to all the classes I love (like yoga and barre) so everything fits into my workout schedule really well.
Highly recommended!!
Classes/studios are super clean, free shoes and water at cycling, it’s all a really good experience.
Highly recommended!!
Classes/studios are super clean, free shoes and water at cycling, it’s all a really good experience.
Show less
The app is terrible
Seriously the app is so unorganized and the customer service is not good. Take some
Hints from ClassPass you guys need it. Also the point system is so off. Way to many credits to take one class
Hints from ClassPass you guys need it. Also the point system is so off. Way to many credits to take one class
Challenging
So far this has been very challenging to use. I paid for credits abs can access each brand I don’t have “claimed accounts.” Spending hours trying to sign up for classes isn’t good.
Purchased membership - wasn’t able to login/wasn’t refunded
I was excited to try XPASS; they’re a partner of the gym I go to, AKT. I signed up, paid for the membership and was never able to login. Every time I would try with my email address, it would say to purchase a plan, even though I had and it was debited from my bank account. I reached out to their support and every time I got an automated email to login with my email address. I sent screenshots showing I tried to login and reset password, and it would say the email wasn’t valid. They stopped responding to me, didn’t refund me and ghosted me. I had to dispute the charge with my bank to get a refund. Awful customer service.
Show less
Not worth it
I was really hoping this would be a good idea and introduce variety into my workout routine. However, none of the businesses on the app that were in my area accepted XPASS. I tried to cancel and the website didn’t let me. I contacted them about it and they continue to tell me the same steps over that weren’t working. My account got charged for another month and I’m currently trying to get refunded. Feels like they stole my money and wasted my time. Don’t let them waste yours either.
Show less
