XPASS User Reviews

Top reviews

Options versus number of classes

I love having the options to have a monthly pass to workout in different locations. I do wish the classes didn’t use so many points. Due to that limit, the number of classes you can take is also limited unfortunately.

Execution is poor

Like ClassPass, I understand the concept and I like it. However, the execution was done poorly. The UX and user flow is not user-friendly, the app is laggy, and the customer support is lacking. Overall, I don’t think this app and business is fully developed and requires a lot of updates

Meh

When you try to cancel your plan it just gives you an error message.

Horrible app

This app is horrible. It takes forever to load, it constantly glitches, and the user interface is m frustrating. Please update this app! It’s 2021, anyone can make good apps by now. I am contemplating cancelling my membership due to the horrible app and booking experience.

Points system needs reworking

Why are the points for each class so much higher compared to other apps like ClassPass!? This would work better if you are guaranteed X number of classes per tier instead of using points.

Love the concept of taking different classes under the same umbrella company, but execution is terrible.

close but no cigar

Great concept and the studios shown on the app are my ideal blend of workout classes, but the points system doesn’t make sense and is not a good deal. I was offered 3 free classes with my current studio membership and I’m not even able to redeem those. Looks like a good idea but I def don’t recommend. Hopefully they improve it so it’s actually a usable app.
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Good concept poor execution

Seems to be an upscale version of ClassPass, great studios and options , however the value per credit is absolutely off. It’s cheaper to book the class directly at the studio. The ‘basic’ package offers 15 credits and many classes are offer for 17 credits so not even 1 class. Not competitive vs classpass, there is no value proposition.
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Great concept

I love these fitness brands BUT on the highest membership I get 40 credits, looking at Club Pilates one class is 17 credits, so I’d get less than five classes. Wish they offered unlimited instead.

App is useless.

Doesn’t let me book a class. Can’t even view classes or studios in my area. It’s bad. Please fix!

No Class Availability & Slow App

App is slow and even though we have most of the studios within a 5mile radius, the only studio it would let me book a class at is over 250 miles away 🤦🏼‍♀️

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