Leave a Review My Portal
Brilliant on the phone service
Got a quote via compare the van insurance needed to add legal protection so at to phone up a bit lengthy conversation but added the extra and got an even better quote thank you can compare spot on 👍V12NNY
Developer Response
Good Afternoon, Thank you for your positive feedback! We're delighted to hear that our phone service was helpful and that you were able to secure a better quote with the added legal protection. If you need any further assistance, feel free to reach out. Thanks for choosing us! Yours Sincerely, Charlie ByrneGreat customer service
Firanah was very helpful over the chat feature. Super quick response time and all felt with in less that 15 minutes ⭐️⭐️⭐️⭐️⭐️Emlowil
Developer Response
Good Afternoon, Thank you for the wonderful feedback! We're thrilled to hear that Firanah provided great customer service and resolved everything so quickly. We appreciate your kind words and are here if you need further assistance. Yours Sincerely, Charlie ByrneInsurance.
This company appears to be impossible to contact direct and hold a conversation with. They consistently hide behind the my portal app. I cancelled two policies with them yet they still try to collect payments from my account. They kept me hanging for an hour recently moving me from one dept to another . Then they cut me off. If they spent time to call rather than send threatening messages they would be more acceptable, very poor.Show lessSurprise surprise.
Developer Response
Good Morning, Thank you for your feedback. Please contact me directly at 07796055523 so I can investigate these issues and assist you. I apologise for any inconvenience you've experienced, and I am committed to resolving this matter for you. Yours Sincerely, Charlie ByrneChat
Very helpful in portal chat, I spoke to an extremely helpful person named Firanah and they were able to answer all my questions and get issues resolved!Joshkernow
Developer Response
Good Afternoon, Thank you for your kind words! We’re thrilled to hear that Firanah was able to assist you effectively and resolve your issues. If you need further help, don’t hesitate to reach out! Yours Sincerely, Charlie ByrneAvoid
Took out a policy with them, requested full payment which I couldn’t do and they told me I’d receive a full refund. They didn’t actually end my policy and managed to still go ahead with it when they said they couldn’t and still haven’t received a full refund over 18 days later!
Tried to call the complaints department numerous times and no answer!! Surprise suprise!!Show lessBecks206*
Developer Response
Good Afternoon, I'm sorry to hear about the issues you've encountered. I understand the frustration this may have caused. Please accept my sincere apologies for any inconvenience. To address your concerns and expedite the resolution process, please call me directly at 07796055523. I am committed to assisting you and working towards a swift resolution. Thank you for your understanding, and I look forward to speaking with you soon. Yours Sincerely, Charlie ByrneAsked a Quick question!!
Used portal messaging to ask about a policy amendment and the reply was very quick, thank you Michaela for your speedy response.Louge5
Developer Response
Good Afternoon, Thank you for your feedback! We’re glad Michaela could assist you promptly with your policy amendment. Yours Sincerely, Charlie ByrneFriendly approach
The person who validated my policy on the phone was friendly and made the process as easy as possibleNathanMcCarthy
Developer Response
Good Afternoon, Thank you for your kind words! We’re pleased to hear that our representative made the process smooth and friendly for you. Yours Sincerely, Charlie ByrneJozene was helpful BUT
I was on hold two days and no one picked up. The APP had me making a call to cancel the policy which is sooo 1970's but there we are. Two days no one picked up, no one rang me back, just music playing telling me the call was important to them. I then begged Jozene on the app chat feature to help and she did. Proving that the APP is quicker than the phone. In actaul fact watching grass grow is quicker than getting an answer on the phone!Show lessAlexkiah
Excellent service
Needed to make a change and the online chat service was quick and efficientdjscottee
Everything went well
We renewed our van insurance today. It was quick easy and friendly polite advisor.180-688-914
