Leave a Review MealKeyway
Bad experience
Download this app but doesn’t allow you to place an order as a guest although it ask you if your a guest… and will not let you continue. Wasted time for me.NaiLoMir
Not working
Apple Pay doesn’t work so I can’t place an order. Password manager doesn’t work with the app. The web accepts Google sign in but the app doesn’t, and the service seemed to forget I already set a password.Ed20910
Reset password link has been reported for phishing
I tried to reset password and got report from google that it’s been reported for phishing before .kosmo.141
Developer Response
We apologize for any inconvenience caused. Ensuring the security and integrity of our platform is of utmost importance to us, and we take reports of phishing very seriously. Rest assured, our team is actively investigating the issue with the password reset link and taking the necessary steps to address any potential security concerns. We're committed to maintaining a safe and trustworthy environment for all our users. If you're still experiencing issues or if there's anything else we can assist you with, please don't hesitate to reach out to our support team directly at 212-898-0888.How did this get past QA?
I'm kind of astonished by all the things that went wrong here. I didn't have a menusifu account, and although the login page says you can sign up for one, you actually can't. There's no option to create an account, so I created one through their website, verified my email, and then tried to sign into the app but got an error about an incorrect email or password for the account I just created (and I know they were typed correctly). I thought I'd try to reset my password with the "forgot password" link, but no email was ever sent. I finally gave up and just called the restaurant.
Please test every bit of functionality before releasing your app to the public.Show lessBatkiller
Developer Response
We're genuinely sorry to hear about the challenges you encountered while trying to use our App. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We understand the frustration you experienced with the login and account creation process, and we're currently investigating to identify and address any underlying issues. Our goal is to ensure that our App provides a seamless and user-friendly experience for all our customers. Once again, we apologize for the inconvenience, and we thank you for your patience and understanding.How do I create an account?
The app only supports a login flow, not a signup flow. I even created an account on my web browser at menusifu.com but email verification fails with an error and I can’t login. 🤦🏻♂️dreamsofbear
Worst app ever
Tried to download it to order from my favorite restaurant and every time I was trying to pay the bill it kept denying my credit card. I used three different credit cards and it was giving me the same issue. Then when I went to reset my password, it wouldn’t send me a reset link. This is garbage. PS I promise I have money in my accounts.Show lessK Koa
Developer Response
We're truly sorry to hear about the frustrating experience you encountered while trying to use our App. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the payment processing errors and the difficulty in resetting your password. This is not the experience we want our customers to have, and we understand how frustrating it can be. We're actively investigating the issues you've encountered to ensure they are resolved promptly. If you're still experiencing issues or if there's anything else we can assist you with, please don't hesitate to reach out to our support team directly at 212-898-0888.Points pending from 6 months ago- how?
My account has 0 points even though I earned in May and June 2023 and I see that those points are still pending- long after I've picked up, consumed and paid for my order. Points are only valid for 6 months and then they expire, but you took over 6 months and still haven't deposited my points. Points system feels like a scam. Other than that I only ever order from the same restaurant a couple times a year (5-7 times). Have not even had a chance to use my points to see what benefit it does for me.Show lesss5383759
Developer Response
We sincerely apologize for the delay in depositing your points and any inconvenience this may have caused. You can check your points at any time. Sorry for the inconvenience.Good App
This App is very convenient. You need to scan the QR code from the restaurant and there are many discounts offered by the restaurant.foodie20231024
This app is GARBAGE
Website doesn’t work. App doesn’t work. Cannot create a new account.
Trash. Trash. Trash.EndUser505
Developer Response
We apologize for the issues you've encountered with our app and website. Your feedback is essential, and we're genuinely sorry for the inconvenience you've faced. We take your concerns seriously and are actively working to improve the functionality of both our website and app. We understand the frustration you've experienced, and our aim is to provide a more seamless and user-friendly experience for our customers. If you still wish to create a new account or have any other concerns, please don't hesitate to contact our customer support team at 212-898-0888. We are here to assist you. Thank you for sharing your feedback, and we hope to have the opportunity to serve you better in the future.Bad service
Delivery driver came , didn’t even come upstairs to the apartment. He wanted cash only . I sent my children, he had to give a change , but he than lied to them saying there there was not enough money , and took extra 5$ . It was my first time trying this delivery service and I’m not going to use it againShow lesssaltcher
Developer Response
I'm truly sorry to hear about your disappointing experience with our delivery service. We deeply regret the inconvenience and frustration you and your children experienced during your first encounter with MealKeyway. The delivery driver was from a third party. This behavior did not align with our standards, and we will take appropriate action to ensure it does not happen again. We understand your reluctance to use our service again, but we hope you might consider giving us another chance in the future. Your feedback is invaluable in helping us improve our service, and we genuinely want to make things right for you. Please accept our apologies for this unfortunate incident. If you have any further concerns or need assistance, please don't hesitate to contact our customer support team at 212-898-0888. We are here to assist you. Thank you for bringing this matter to our attention, and we hope to regain your trust in the future. Best regards,
