I could think of some worse designs, but I might need some time. The only way to order is to have a QR code from the restaurant. But at that point, I’m already at the restaurant, I’ll just order there. There’s no search or nearby function. You have to have a QR code from the restaurant. Idiotic at best. I don’t know who thought of this, but they really need a different job. There are a ton of ordering apps out there, I strongly recommend anybody considering look elsewhere.
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Developer Response
We appreciate your feedback, and we understand your concerns regarding the requirement to collect a QR code for App access. Your input is important, and we are dedicated to enhancing the user experience.
It's essential to note that this is not a typical marketplace for online food ordering. We prioritize specific restaurants that have chosen to participate in our rewards program. For the App to work correctly, it is imperative that restaurants partner with MealKeyway. Additionally, users must link their App to the unique QR code provided by the restaurant to ensure proper functionality.
Thank you for sharing your thoughts, and we look forward to serving you better in the future.
First off, the display is messed up on an iPad and it won’t let me add certain items to the cart.
I switched over to an iPhone, but it wouldn’t let me pay with Apple Pay or two different credit cards I put in.
Developer Response
Hello Andy,
We apologize for the technical difficulties you've faced while using the MealKeyway App. Your feedback is crucial in helping us identify and rectify these issues. We are committed to providing a seamless and convenient experience for our users.
Regarding the display issues on iPad and the inability to add certain items to your cart, we are actively working on resolving these problems. We Appreciate your patience as we work to ensure compatibility with various devices and fix any display anomalies.
Additionally, we're sorry to hear about the payment problems on your iPhone. We updated our App and we can support Apple Pay now. If you have any questions in the future, you can contact our customer support team at 212-898-0888.
Your experience matters to us, and we want to ensure that your next interaction with MealKeyway is trouble-free and enjoyable. We understand the frustration these issues have caused, and we are dedicated to making improvements.
Thank you for your understanding and for choosing MealKeyway. We look forward to serving you better in the future.
Best regards,I placed a delivery order, then the restaurant called to say they didn’t have the items I ordered and should they cancel the order? I said yes, of course, cancel it. Then Mealkeyway charged me for the order anyway. There’s no place in the app to report problems like that, like there is with every other app. Mealkeyway took one hundred and five dollars from me and i got no food.
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Developer Response
I'm sorry to hear about the inconvenience you experienced with your order in March 2023. We apologize for any misunderstanding that led to your order not being fulfilled as expected. This is not the level of service we aim to provide. We understand your frustration, and we would like to make things right. Please reach out to our customer support team at 212-898-0888 to resolve this issue. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Trash. I literally can’t even log in. Enter your credentials and hit enter and it throws a “check the user agreement box”. The problem? THERE IS NO BOX. Have tried to use the app twice to order and end up calling bc the app flat out does not work.
Developer Response
Hello njs42069,
We deeply apologize for the issues you've encountered with our App. Your feedback is extremely valuable to us, and we're genuinely sorry for the inconvenience you've experienced.
The problem you described, where you can't log in due to a missing user agreement check box, is not the level of service we aim to provide. We understand how frustrating this can be, and we are actively investigating and resolving this issue to ensure a smoother login process.
We Appreciate your patience and understand that your time is valuable. We are committed to improving our App and making it more user-friendly. We encourage you to give us another chance to serve you in the future.
In the meantime, if you encounter any further issues or need immediate assistance, please don't hesitate to contact our customer support team at 212-898-0888. They are available to help you with your orders and any technical difficulties you may encounter.
Thank you for your feedback, and we hope to provide a better experience for you in the near future.
Best regards,
So stupid that the only way to add a restaurant is to scan a QR code, which is ONLY at the restaurant. So I have to physically go there first. You should put the QR Code on the online ordering page of the restaurant.
Developer Response
We Appreciate your feedback and understand your concerns regarding the process of adding a restaurant to our App. Your input is valuable, and we're committed to improving the user experience. We have considered your suggestion to make the QR code more accessible. You'll typically find this QR code on restaurant posters, menus, flyers, or banners. It may also be available on the restaurant's website or social media profiles.
Your feedback helps us identify areas for enhancement, and we are actively working on providing a more convenient and user-friendly experience. Thank you for sharing your thoughts, and we hope to make these improvements in the near future to serve you better.
They only text when your order processed and don’t let you know that the order for delivery has left or if the restaurant even received/acknowledges it (the way that other ordering apps do). Would love if they gave text updates for everything.
Developer Response
Hello Zipmyheart,
Thank you for sharing your feedback with us. We appreciate your input as it helps us enhance our service. We understand that order tracking is an important feature, and we are actively working on improving it to provide a more transparent and seamless experience for our users.
Your suggestion about providing text updates for all stages of the order process is valuable, and we are actively exploring ways to implement such a feature. Your feedback encourages us to strive for continuous improvement, and we want to ensure that your future experiences with MealKeyway are much more convenient and transparent.
In the meantime, please feel free to reach out to our customer support team at 212-898-0888 if you ever have any questions or concerns about your order. We are here to assist you and make your MealKeyway experience a better one.
Thank you for your patience and for choosing MealKeyway. We look forward to serving you better in the future.
Best regards,
I'm trying to use this app to order from the local Chinese restaurant but there is no way to search for the restaurants they serve unless you have a QR code. Since this is the only service they accept we ended up ordering from another restaurant that used ChowNow. Fast forward a couple of weeks and got a menu in the mail from said restaurant and tried to scan the code and nothing. Huge waste of time. This app really needs to have a restaurant search, not too sure how they will compete with apps that actually work.
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Developer Response
I'm sorry to hear about the inconvenience you experienced with your recent order. We apologize for any misunderstanding that led to your order not being fulfilled as expected. This is not the level of service we aim to provide.
We understand your frustration, and we would like to make things right.
We are continuously working on improving our App and enhancing the user experience. Your feedback is valuable, and we will use it to address and prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
I order from a Japanese restaurant called dings alll the time and never seen any points being applied I literally spent two hundred dollars on dinner for my whole family and no points not order history what’s going on ???
Developer Response
Hello TKajujustu,
We apologize for the inconvenience you've experienced regarding your points and order history not Appearing in your account. Your loyalty is greatly Appreciated, and we're committed to resolving this issue promptly.
The restaurant must enable the loyalty function for customers to collect points first. After ordering from the App, users can accumulate points and access their order history. Please note that this function does not support dine-in orders right now.
To review your points and order history, navigate to the App's left menu, where you will find options to access your points and order history.
In the meantime, to better assist you, we kindly request that you reach out to our customer support team at 212-898-0888. They will be able to investigate the issue and help you retrieve your points and order history.
Your satisfaction is important to us, and we are dedicated to resolving this matter and providing you with the best experience possible. We sincerely apologize for any inconvenience you've experienced and thank you for your ongoing support.
Best regards,
Empty list in the center of the sf Bay Area?
Developer Response
We're sorry to hear about your experience with our App showing an empty list in the center of the San Francisco Bay Area. Your feedback is valuable, and we apologize for any inconvenience this may have caused.
It's essential to note that this is not a typical marketplace for online food ordering. We prioritize specific restaurants that have chosen to participate in our rewards program. For the App to work correctly, it is imperative that restaurants partner with MealKeyway. Additionally, users must link their App to the unique QR code provided by the restaurant to ensure proper functionality.
We understand the importance of having a robust list of restaurants, and we are committed to enhancing our App's coverage in your area. We Appreciate your patience as we work to provide more options and better serve our users.
It’s convenient! It shows the photos of the restaurant and dishes. We can also check our order history and use it with Apple Pay.
Jaz: Culture Shocked Teen
Andy B-Man
Albert Lawson
njs42069
BobS58
Zipmyheart
Toasted1
TKajujustu
Steve 12388
LY3009
