My Porsche User Reviews

My Porsche

Porsche Cars North America, Inc.

Utilities

Lifestyle

Reviews Summary

Positive highlights

🚀

This app hasFaster app and connection to car

🔥

This app hasAdded honk & flash function

🌟

This app hasGreat updates and improvements to UI

💫

This app hasConsolidated Porsche Connect and Car Connect apps into one

🔍

This app hasAbility to check vehicle status, tire pressure, trip data, etc.

Negative highlights

🕰️

This app hasSlow response time for remote lock/unlock and climate control

🔍

This app hasInaccurate or delayed vehicle status and location information

🔌

This app hasDifficulty distinguishing charging status and events

🧭

This app hasInconsistent and confusing charging profiles and settings

🔒

This app hasUnable to set maximum charge limit

🔍

This app hasUnreliable connection and frequent errors

🚫

This app hasMissing features like honking horn, flashing lights, and Apple Watch support

🔋

This app hasHigh battery drain on phone

🤯

This app hasUnintuitive and confusing user interface

Top reviews

Most RecentHighest RatedLowest Rated

The app is a C-

The car is fantastic, but the app is far behind other companies for example, Tesla. Doing things quickly and on the fly the app is very complex and not intuitive. It’s not always correct in locating charging stations. Which could be a disaster.
My particular app is not integrated very well with electrify America poor and electrify America. It adds another 20 to 40 minutes to any trip over 200 miles.
Suggestion hire some developers from Tesla

Show less

Last and final try

8 months ago

Needs work

I want to love this app but it constantly tells me my door is open, the boot is open and that the car itself is unlocked when it is not. Not sure if it’s a software problem. Would be nice to be able to turn on the air before entering the car when it’s hot out.

Rebecca Hatcher

8 months ago

Response from developer

Dear customer, Thank you for your feedback. We sincerely apologize for the issues you experienced. Could you kindly provide us with more information (e.g. Porsche ID, app version, error message) to customersupport@porsche.com? We would be happy to support you. Best regards, Your Customer Experience Contact Center

The apps only work with app open and screen on

I have Amazon music set up, LTE in the car, the apps are linked.

If I open the app on the phone, Amazon music is shown in the PCM. If I merely turn off the screen of the phone, Amazon music is gone in 30 seconds.

The expectation that you will leave your phone screen on to use Amazon music when the car already has lte is totally ridiculous

Show less

Insectile

8 months ago

Purpose

I hope that this app works the way I wanted it.

LeoNarDO De CarPH.io

8 months ago

Porsche App

It would be nice if they showed you a few actual pictures of your custom car as it goes through the assembly line. Especially one at the end before they ship & transport.

Mr Grandon

8 months ago

Response from developer

Dear Mr Grandon, Thank you for your positive review. We are committed to continuously improving our app and adding new features. We wish you continued enjoyment. Best regards, Your Customer Experience Contact Center

Constantly switches to private

Mostly good, but annoyingly switches to private mode at random moments so I can no longer see location. It may be off private for a while when I'm not using car, and then it suddenly switches to private. Annoying.

F poo

8 months ago

Updates delayed and remote park broken

The vehicle status lags behind the real state of the car; this creates concern when checking car is locked/secure. Sometimes takes 2/3 refresh cycles to get correct status.

With this version, remote park has stopped working on my Taycan and Cayenne; both for remote park and remote exit. Sometimes it says not available, other times it will fail to connect - even though stood nest to vehicle with key and phone in hand. First attempts it fails immediately; 2 or 3 attempt it’ll just hang waiting for the connection. Remote lock and light flash work - so the car is definitely communicating.

Show less

RichardAH71

9 months ago

Response from developer

Dear RichardAH71, Thank you for your feedback. We sincerely apologize for the issues you experienced. Could you kindly provide us with more information (e.g. Porsche ID, app version, error message) to customersupport@porsche.com? We would be happy to support you. Best regards, Your Customer Experience Contact Center

Solid

Like the app and use it frequently. So nice to be able to check top/windows/locking status, fuel and oil levels, tire pressure, and miscellaneous trip info from my iPhone whenever I want. And to lock/unlock from my Watch when needed.

The only issue is that the Watch app is squirrelly in that on one Watch it correctly uses miles, but on an identical Watch paired to the same iPhone it use kilometers.

Show less

JLBiv

9 months ago

Response from developer

Dear JLBiv, Thank you for your review. We are very happy to hear that you enjoy using our app. Regarding your issues with metric units, could you please provide us with more information (e.g. Porsche ID, app version) to customersupport@porsche.com? We would love to support you. Thank you. Best regards, Your Customer Experience Contact Center

Not even close to Tesla

Love the Porsche hardware (car) but the software is straight boomer compared to Tesla and even recent Rivian updates. Waiting for the app to be able to at the least control pre heating and cooling in less than 3 minutes. it takes forever to simply connect to the car and submit commands.

shoppu

9 months ago

Response from developer

Dear shoppu, Thank you for your feedback. We sincerely apologize for the issues you experienced. Could you kindly provide us with more information (e.g. Porsche ID, app version, error message) to customersupport@porsche.com? We would be happy to support you. Best regards, Your Customer Experience Contact Center