My Porsche User Reviews

My Porsche

Porsche Cars North America, Inc.

Utilities

Lifestyle

Reviews Summary

Positive highlights

🚀

This app hasFaster app and connection to car

🔥

This app hasAdded honk & flash function

🌟

This app hasGreat updates and improvements to UI

💫

This app hasConsolidated Porsche Connect and Car Connect apps into one

🔍

This app hasAbility to check vehicle status, tire pressure, trip data, etc.

Negative highlights

🕰️

This app hasSlow response time for remote lock/unlock and climate control

🔍

This app hasInaccurate or delayed vehicle status and location information

🔌

This app hasDifficulty distinguishing charging status and events

🧭

This app hasInconsistent and confusing charging profiles and settings

🔒

This app hasUnable to set maximum charge limit

🔍

This app hasUnreliable connection and frequent errors

🚫

This app hasMissing features like honking horn, flashing lights, and Apple Watch support

🔋

This app hasHigh battery drain on phone

🤯

This app hasUnintuitive and confusing user interface

Top reviews

Most RecentHighest RatedLowest Rated

Significant improvements for Taycan

Definitely improved the app. I am finally able to set timers and preheat/cool from my phone.

Ramo9394

10 months ago

Great updates

Happy to see Porsche has a dedicated digital team working on this. The improvements to the UI are noticeable. Thank you!

Some adios feedback:

The container styles are not consistent across the app. The home screen shows rounded containers whereas the map view containers don’t have a border-radius.

The home screen also shows a static image of the vehicle (in my case the Taycan). Would it be possible to show a rotatable 360 degree 3D model of our vehicles?

This additional layer of interaction would make the app feel more fun and modern. Additionally Porsches have beautiful design, and the online configurators for the Taycan and EV Macan already offer a 3D mode.

Apple supports embedding 3D models in app, so it would be cool to have that. You can also make it more fun by introducing an AR screenshot mode and letting us open/close the doors on the 3D model and play with the lights. Some very unique opportunities to elevate the interaction design and level of craft.

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pedroleumjelly

10 months ago

Response from developer

Dear pedroleumjelly, Thank you for your positive review. We are very happy to hear that you enjoy using our app. We are continuously working on improving our app and adding new features. Best regards, Your Customer Experience Contact Center

Remote functions DO NOT work.

2019 Cayenne E-Hybrid. None of the remote functions work on the app. Cannot lock/unlock or pre-heat/pre-cool the car. Ever! Would love some help here.

ttomcio

10 months ago

Charging with direct charging

It is difficult to distinguish when the car is being charged and when it’s not being charged, at home. There should be different colors for the events.

HamidN3353

10 months ago

Response from developer

Dear HamidN3353, Thank you for your feedback. We are continuously working on improving our app and adding new features. Best regards, Your Customer Experience Contact Center

Solid, Watch App needs work

Like the app and use it frequently. Was excited to try the Watch app, but it’s using metric units (even though the app on my iPhone is set to Imperial (US)) and there doesn’t seem to be way to fix it.

JLBiv

10 months ago

Version 10 is a good update

App seems faster, connects to car faster, I like the added honk & flash function 🔥

Ose2012

10 months ago

Response from developer

Dear Ose2012, Thank you for your positive review. We are very happy to hear that you enjoy using our app. Best regards, Your Customer Experience Contact Center

No one reviews your uploaded car docs.

Uploaded my docs to confirm ownership three times now. Despite online saying will be a couple of days, you wait about a month, message says ‘documents bring checked’ and then deleted after a month.

App is useless

a_bee

10 months ago

Disappointed

I am extremely disappointed with this app. It keeps removing my vehicles. I don’t have access to neither of my cars at this moment. At the very first issue, I called the 1-800 number, spoke to two different representatives, and was
convinced that they would fix the problem but nothing happened. A few weeks after another car was removed and I received an email stating that they were working on delivery of my new Porsche with the specific model and the year of production. Funny enough I haven't ordered that car. Overall disaster!

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Zananini

a year ago

2023 Cayenne GTS replaced 2010 Cayenne GTS

Replaced my 2010 Cayenne GTS (with 246,000 miles) with a new 2023 Cayenne GTS Coupe with PDCC; Rear Wheel Steering; GTS Light-weight Sport Package and Sport Chrono. The 4.0litre V8 Twin-turbo is superb in both performance and drivability.
GTS interior ergonomics, usability, fit and finish are outstanding. Great daily driving experience at a 911 Carrera level. Thanks Porsche for an outstanding vehicle that meets and exceeds my expectations daily.
Regards,
Roger K.

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RWKRABBIT

a year ago

Response from developer

Dear RWKRABBIT, Thank you for your positive review. We are very happy to hear that you are enjoying your new Porsche. We wish you continued enjoyment. Best regards, Your Customer Experience Contact Center

Seldom works

Great app when it’s able to actually collect data from the car but often does not work. Either the network is slow or the car unresponsive I guess. Frustrating. The Tesla app is much more reliable. This stuff seems unimportant to Porsche

somedumbnickname"@&$

a year ago

Response from developer

Dear customer, Thank you for your feedback. We sincerely apologize for the issues you experienced. Could you kindly provide us with more information (e.g. Porsche ID, app version, error message) to customersupport@porsche.com? We would be happy to support you. Best regards, Your Customer Experience Contact Center