Absolutely horrible
I signed in and saw that my already submitted loan application is for 123 Fake St. and that’s obviously wrong. I had to pick an advisor when I signed in, and it was either someone I haven’t been introduced to or “Home Loan Advisor”. Neither has my completed application available to see, or a correct address.
On the home page, I have a “submitted application” that a loan officer is reviewing. But my loan application also “needs completing”. It’s acting like I didn’t already spend 45 min completing the application online.
My next step is initial disclosures but I can’t access them because the button does nothing.
I tried submitting feedback from the support link. But I can’t send the email - the send button is greyed out.
I’m giving up and using a different loan provider for what a useless time sink this has been. STAY AWAY.
Easy to use!
Response from developer
Great to hear! Thank you for your review!
Doesn’t work … Period
Response from developer
We sincerely apologize for the trouble you are experiencing with the app. Thank you for letting us know. Please email us mbrsvc@golden1.com with this description, the version of iOS software you are using and your device model so that we may investigate.
For new loans only
Response from developer
Thank you for your feedback BwayFan67, your experience is very important to us. We currently offer home loan access, to members who already have a home loan, through our online and mobile banking app. Please take a look there and let us know if we can assist with anything else.
Cant sign
Response from developer
Thank you for taking time to share your feedback Shawn. We sincerely apologize for the inconvenience. The app should have printing capability and we are interested in learning more about what you are experiencing. Please email mbrsvc@golden1.com with details and screenshots if possible (e.g., make, model, iOS version) so we can investigate further.
