Update
I haven’t been getting any notification reminders for appointments and I wonder if my clients aren’t getting these reminders as well. Then I also have to copy and paste everything and it’s taking longer to do this in the new update.
Talkspace Therapist
The update fonts are too small. It didn’t automatically create a draft or save what I had started writing on a client. Alerts for new messages don’t stand out as well.
Going in the right direction, but…
The recent update is great because it brings the functionality of the website to the app finally. Being able to fully utilize the calendar is great along with the other features not previously available; however, is it possible to bring back the Face ID? It’s a convenient feature all iOS apps should have at this point. I’m hopeful it will be added back soon.
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Dysfunctional
As a provider who always tries to offer the best service to my clients I find this app is totally dysfunctional and unsatisfactory. It does not allow me to respond to clients with the amount of flexibility. I need to look at the sessions and look at my calendar in the same time and confirm appointment from within the calendar in addition to many basic functional needs that any app should have this is a total disappointment to a great service we provide
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No notifications
Randomly my app stopped notifying me of any appointments, messages, session reminders. This is a very important form of communication and I am missing messages and almost missed a live session due to not getting a notification. I have deleted the app and redownloaded. All my settings are turned on. Nothing has worked. It’s been 3 days and no end in sight. I won’t be able to continue working here like this.
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Another update, another deletion of my rooms
Update pushed out. Once again, all of my rooms and clients have disappeared from the app. Once again had to delete the app and reinstall it.
Horrible for Providers
This app is a disaster. At least once a month I have to delete and redownload the app to access any of my rooms. Yet again 9/23/22 I have to delete and update. I’m going to start updating this review every time I have to do it as a log. *Again there’s an issue 10/24/22
Ugh talkspace
Can you please fix the bug that makes my rooms disappear after the log into my device period is over— every two weeks I have to delete and download again because my rooms won’t load. So annoying!
The app is buggy
Unfortunately, this app is genuinely awful. It randomly offloads your chat rooms with your clients and the only way to recover them it to delete and re-download the app. It seems to do this every 2 weeks or so. The push notifications don’t seem to always work either, which is problematic given the nature of service you are trying to provide through the app. I haven’t had any issues on a PC.
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Rarely works
This app is literally the app for my job. It’s almost impossible to use bc so frequently it won’t load my rooms and the interface is a lot of things but user friendly isn’t one. Ridiculous!
