Constantly have to reload… Awful!
This app is so frustrating! Every 45 days it has trouble loading my room if you can’t find my clients and I have to delete it and start all the way over. I would not recommend this app.
Constantly need to be reinstalled
App about every few weeks won’t load rooms stating there is an error. Has done this 3 times on the IPad 6, once on the IPhone 11. App needed to be deleted and reinstalled to work.
Ongoing Fails
The app continues to need to be deleted and reinstalled, not merely updated. It is great in concept but reinstalling so frequently is problematic.
Not as I expected
Still have to use the desktop majority of the time to confirm my appointments. Does not quite help to rely on the App alone.
Don’t also like the fact that it’s hard at times to navigate the patient’s template (Agenda, Case, Clinical, Notes) portion when getting ready to do a LVS on the phone. In that instance I have to make sure my lap top is open in order for me to view the ‘Notes’ or other data.
At times there are also glitches where you can’t hear the patient but then they can hear you. Tried to delete the App and re-download. Not much help. Still awaiting further guidance from customer support.
Talkspace needs much more done to improve overall quality of this App.
Don’t also like the fact that it’s hard at times to navigate the patient’s template (Agenda, Case, Clinical, Notes) portion when getting ready to do a LVS on the phone. In that instance I have to make sure my lap top is open in order for me to view the ‘Notes’ or other data.
At times there are also glitches where you can’t hear the patient but then they can hear you. Tried to delete the App and re-download. Not much help. Still awaiting further guidance from customer support.
Talkspace needs much more done to improve overall quality of this App.
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Live Sessions
I purchased a new iPhone XR and now am not able to conduct live sessions on the app. I have to use my old iPhone 6Plus for the live sessions. Then I am receiving reminders of upcoming live sessions that are not even scheduled. Frustrated
Response from developer
We’re so sorry to hear you’ve been having issues with your live video sessions and notifications. Your feedback is being provided to the relevant teams to ensure the best possible provider experience. If you have any specific questions or issues please don’t hesitate to email us at feedback@talkspace.com. We’re very happy to assist you.
Super easy to use
I have been working on this app for over 2 years and it keeps getting better and better
Response from developer
Hi there, thank you for writing this review! We are so happy to hear that you are having a positive experience being a Talkspace Provider.
