Leave a Review Liebherr SmartDevice
Guarantee management doesn’t display anything
Although my fridge has 10 year warranty I see message “Something went wrong. Please try again to get the latest state of your request” and a button “Try again”. Tapping the button produces the same message.
The app is also just too basic.sdanilov
Developer Response
Hello sdanilov, we are sorry that there is a problem with your guarantee view. We would like to take a closer look at this issue. Please use the "report bug" function in the app to contact us. Best regards from the SmartDevice Team.Worst app ever
Can’t even add the wine cellar to the app
Both are connected but keep getting error message
When I try to add it on the app
Fix the severMomomoew
Developer Response
Hello Momomoew, we are sorry that you are having problems with the connection of your appliances. We would be happy to find a solution for you. Please use the "report bug" function in the app to contact us. Best regards from the SmartDevice Team.Can’t connect
The app doesn’t work as you can’t create an account….@ don’t bother
Developer Response
Hello @ don’t bother, we are sorry for the problem you had. We would be happy to help you. Please contact us at SmartDevice@liebherr.com. Best regards from the SmartDevice team.I had high hopes, but it’s just a big letdown
Aside from major trials and tribulations just trying to receive the Liebherr SmartDeviceBox (ordered it three times, first two times received the wrong part and had to hook up with Miguel Rodriguez of Encompass.com to get the correct SmartDeviceBox) and get the darned thing to connect to the app (which had steps that were not included in the instructions, but I was able to figure out from a background in IT). That said, this review is about the app and why it’s a letdown. It does allow me to control the fridge and freezer temps, SuperCool, SuperFrost, IceMaker, BottleTimer, PartyMode, NightMode, and HolidayMode, but that’s it. No power on/off, power failure reset, device settings, etc. These functions still need to be actuated from the physical control panel. So, as for the internet of things goes on this device, it’s a letdown for $150.00 for the SmartDeviceBox and the hassle of trying to get it installed. 2 stars as there’s so much potential and much ado for very little.Show lessJohnny Wasser
Developer Response
Hello Johnny Wasser, thank you for your detailed feedback. We are sorry for the difficulties you had and that we did not meet your expectations. We are constantly working on new features and improvements for the app. Best regards from the SmartDevice Team.Easy to fit and use
Not a must have obviously but a nice to have. Was a little worried about fitting it but actually is was fairly simple. Connection once fitted took no time at all so all up and working in less than 10mins.
Tested a few bits like alarm And yes sure enough Instantly notified. Same with bottle timer.
Basically of course not needed but much easier to use than controls on actual fridge as just one button to press for anything and you don’t have to have the fridge open !!
So for me thumbs up !Show lessMccamley
Developer Response
Hello Mccamley, thank you very much for your postive feedback. We're happy that you like the functions of our app. Best regards from the SmartDevice team.No low temp warning
A couple of times the temps have risen in the freezer - once due slightly open door and another for unknown reason. But no alert warning of increased temp (-4)Wilsodg
Developer Response
Hello Wilsodg, thank you for your feedback. Unfortunately, not all alarms are available in the app yet. If there was also no alarm at the appliance itself, please contact our customer service: lgb.refrigeration@liebherr.com. Best regards from the SmartDevice team.What’s happened to the bottle timer function?
It was useful. It’s gone. Update: unplugged the fridge and plugged it back in. It has come back.Person10000
Developer Response
Hello Person 10000, we want to find a solution for your problem. Please write a mail with further information to smartdevice@liebherr.com. Best regards from the SmartDevice team.希望能够支持中文
利勃海尔的冰箱销往全球各地，使用人群比较多，希望能够支持中文，身边有很多的利勃海尔用户，但是他们都没有连接使用过这款程序我滴个乖乖龙地咚
Developer Response
Hello, thank you for your feedback. We did not yet prioritise to implement chinese as supported language. We will discuss this in our team. Best regards from the SmartDevice team.Nonfunctional - embarrassing for such a large company
The support person is friendly but that doesn’t excuse a disaster of an app. It simply doesn’t work - 9 times out of 10 it cannot control the functions of the fridge/freezer. This is not a difficult problem to solve in 2023. Let’s get it fixed ASAP.Madmac74
Developer Response
Hello Madmac74, thank you for your feedback. We are continously working on improvements which hopefully ensure a stable connection for your. Please do no hesitate to contact us when you experience problems again. Best regards from the SmartDevice team.Really bad and stupid and dumb
This is the worst possible app, do not get this product, it wants you to connect it to wifi and it wants your address?????? WHY WOULD I WANT A FRIDGE THT PRIMARILY WORKS ON MY PHONE and why does it need to know my email and where I live?. Over complicated, this is terrible. Boo. Thumbs down. (This may sound like satire but it is really dumb)Show lesslil pold
Developer Response
Hello lil pold, thank you for your feedback. Giving the adress is optional, only mail and password is required for the registration. The app offers additonal value and comfort for your appliance. But it is not required to use the app, The fridge is also fully functional on its own. Best regards from the SmartDevice team.
