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This is the second “upgrade” and still itching works. I can’t change the temp of the freezer or fridge, it says “can’t be saved”. Timers still not available or the ability to control the ice maker. More and more this app and the product are diminishing in what was good about them.I'mRickyM
Developer Response
Hello and thank you for your feedback. We are aware that our App does not yet provide the full funcionalty of the 1.0 Version. We can assure you, that we are working on providing all the old and many new and exiting features in the near future. If you are still experiencing problems using your controlles, please contact our service: Service-appliances.us@liebherr.com. Best regards from the SmartDevice TeamThe operating language is not comprehensive.
I hope to add Chinese as the operating language. After all, the equipment is an international product.sun7870
Developer Response
Hello sun7870, we are currently focusing on the main languages of the countries where we are available. In future, we will also add Chinese but we do not have more details here yet. Best regards from the SmartDevice team.Doesn't work
Wish I'd read reviews of the app before spending sizeable amount of money on the smart device. When I open the app it wants me to go through installing the device again which wasn't straight forward in the first instance, and means fussing around with the fridge door needing to be open for a long time.Show lesssua Keith oaks bowl
Developer Response
Hello sua Keith oaks bowl, thank you for your feedback. To be able to improve our installation process in future, we would be happy to get your detailed feedback at smartdevice@liebherr.com. Best regards from the SmartDevice team.Latest update shows incompetence
For each update, the app loses your login info, then it connects via website so they can gather more info about you. The freezer temperature still cannot be adjusted - it reads “it cannot be saved” The adjust bio fresh plus reads 28 degrees Celsius? Skip the app and the product altogether.Critically happy
Developer Response
Hello Taino Casique, we would like to apologize for the inconvenience caused. We would be happy to help you find a solution. Please contact our customer service Service-appliances.us@liebherr.com. Best regards from the SmartDevice team.Horrible upgrade
Never heard of an upgrade having less functions! When will you have the same functions if not more as the older version.doxxp137
Developer Response
Hello doxxp137, with the new app we focused on security and quality. Already known and also new features will be gradually available. Best regards from the SmartDevice team.No button for wine fridge light
The old app used to have the ability to control the light of the wine compartment. The new version does have this feature.
In addition, I had to repair the devices because no controls were showing when migrating from the old app.yveslaroche
Developer Response
Hello yveslaroche, we are sorry for the inconvenience caused. The light adjustment will be available soon. Also other already known and new functions will come. Best regards from the SmartDevice team.A big step backwards
Often opens to a black screen on latest iOS. I received one open door alarm but none since. Poor confirmation that commands have been received. Not an “upgrade” at all. Very unexpected from our usually very efficient continental neighbours.Jmmonline
Developer Response
We would like to apologize for the inconvenience caused. We would be happy to help you find a solution. Please send us your serial number to lgb.refrigeration@liebherr.com so that we can analyze and correct the error. Best regards from the SmartDevice TeamForced replacement of old app with unfinished new app.
Basic things that you could do in the old app (ice maker on/off) can’t be done in the new app. Really odd decision for a business to disable the old app (that worked just fine) with a new app that clearly isn’t even finished.John Joe Breen
Developer Response
Hello and thank you for your feedback. We are aware that our App does not yet provide the full funcionalty of the 1.0 Version. We can assure you, that we are working on providing all the old and many new and exiting features in the near future. Best regards from the SmartDevice TeamPoor design! Useless
This app is useless!! I can’t control my ice maker nor turn on holiday mode with the new app! Should not have released until full function is available!!!Muimel
Developer Response
Hello, thank you for your feedback. The IceMaker and also new features will be available soon. Best regards from the SmartDevice team.Horrible forced downgrade
A prime example of a company releasing a new version, which is neither ready to be released nor has any meaningful changes that requires a new version to begin with. The only extensive features are all the disclosures and potential data sharing you have to agree on - pages of them! Also: looks like it is a simple wrapper around a website, not an actual app.Show lesssarnau
Developer Response
Hello, thank you for your feedback. I can ensure you that this is an app and not a wrapper around a website. The update mainly contained improvements of security and infrastructure. More features will come soon. Best regards from the SmartDevice team.
