Leave a Review Liebherr SmartDevice
Does not work in the US
I am able to log in and register my appliances in Europe but not able to do the same in the US. Have been trying for over a month with no luck using two different devices.Nicholas_USA
Developer Response
Hello Nicholas_USA, thank you for your feedback. The app should also work in the US. Please use the "report bug" function in the app so we can take a closer look at your problem. Best regards from the SmartDevice team.When will functionality be restored that was originally in the V1.0 app
Hello, I still do not have all the functionality that was in the V1.0 app. This was promised over a year ago but I am still only able to, on the freezer, set temperature, the bottle timer and the super frost, and on the fridge, the temperature and the super cool. The bio fresh does nothing when I touch the button. Not very impressed with Liebherr engineering or customer service over thisShow lessGlynwj
Developer Response
Hello Glynwj, thank you for your feedback. The BottleTimer is now available again! Also other functions are already in development. Best regards from the SmartDevice team.language chinese
language chinesegk19871205
Developer Response
Hello, thank you for your feedback. Unfortunately chinese is not yet planned for our app as we only support the local languages of the countries where the app is available. Thank you for your understanding. Best regards from the SmartDevice team.Doesn’t actually do anything
Not sure what it is. My 36” devices generally stop talking to the app and the app can’t even read the serial number. It broke again today talking to the appliances which i am now starting to regret dumping like $7000 each in. Subzero instead ? The freezer now beeps with a temp alert at 2am every night and wakes me up.
I am really expecting a lot more from Liebherr and the software.Show lessthe real retep
Developer Response
Hello the real retep, thank you for your feedback. The app is continuously reviewed and developed to ensure a pleasant user experience. We appreciate it very much if you send us a detailed description of the problem via the "Report bug" function in the app. Best regards from the SmartDevice Team.Not a good experience so far
Here in South Africa we have daily load shedding (the power gets turned off).
When it returns the freezer starts beeping, this can happen anytime in the day, when it happens at 02:00am in the morning I would have liked a facility to reset an alarm via the app instead of getting out of bed to manually reset the fridge.
In fact any alarm should be resettable from the app!
Further diagnostic features would have been nice.
Any news on when the next “upgrade” will be launched?Show lessDafron1
Developer Response
Hello Dafron1, thank you for your feedback. We already plan the possibility to reset alarms in the app, unfortunately I don't know yet when this will be available. We don't plan to have any diagnostiv features in our app but we will discuss this in our team. Best regards from the SmartDevice team.Doesn’t work!
Try as I might I can’t connect to my network. Instructions are unclear. Fridge says ‘Connecting’ but I can’t connect to it.ryanHJD102
Developer Response
Hello ryanHJD102, thank you for your feedback. Please contact our customer service at lgb.refrigerationsales@liebherr.com. The colleagues will be happy to help you establishing the connection. Best regards from the SmartDevice team.Fell at first hurdle
I just wanted control my fridge, but no this app requires you to set up an account. Why?? Deleted straight away.
Update: Dev states that an account is required for securely connecting to the fridge. But I don’t believe this necessarily true. There are ways to make secure connections, even if they are limited to just the LAN. This seems like the typical extraneous corp data grab. No thanks.Show lessJustAnotherCompliantDrone
Developer Response
Hello JustAnotherCompliantDrone, thank you for your feedback. An account is required to securely connect your appliance and use other functions of our app. This is the ususal approach for SmartHome apps. We hope for your understanding. Best regards from the SmartDevice team.Missing features
When will the older features be added here? Like the ice maker and sabbath mode?YaelH
Developer Response
Hello YealH, thank you for your feedback. The IceMaker is already available, if you do not have it in the app, please send us a mail via the "Send feedback" option in the app. The Sabbath Mode is on our agenda but it may take some time until it is available again in the app. Best regards form the SmartDevice Team.Absolutely ridiculous
Still no ice maker control in the app and still missing almost all the functionality of the app it replaced.KingG631
Developer Response
Hello KingG631, thank you for your feedback. The IceMaker funcition is already available in the app. If you don't have it or have problems with it, please contact our customer service Service-appliances.us@liebherr.com. We are continously developing new features which will be available in the app one by one. Best regards from the SmartDevice team.Can’t even register
What a horrible customer experience when not even able to pass the first step of registering in the app. Incredible when having bought a fridge and freezer for $14KMorupean
Developer Response
Hello Morupean, we would like to apologize for the inconvenience caused. Please notice: If you already have a MyLiebherr account, you can also use it for login in the app. If you don't have an account, contact our customer service colleagues at Service-appliances.us@liebherr.com - they will be happy to help you. Best regards from the SmartDevice team.
