Still some issues
- if I’m in the middle of an old chapter, if I come back to it later (even without quitting the app) I will have lost the chapter and need to click “more” and scroll down to find it again. In other words, it will save where I am in the middle of an episode but not the list of episodes for the chapter.
- if I want to go back to an episode that I’ve watched just to see the summary, it will automatically start playing it from nearly the end and then skip to the next episode. This happens even after I mark it as unwatched.
- sometimes an episode will say one name (eg paper chase) but then actually play a different episode. I will have to restart the app for it to work
- I will often have to press buttons (eg the play button) multiple times before it will do something
Totally love the content as always, but looking forward to another update!
Response from developer
Hi, thanks for taking the time to give us some feedback! We released v1.3.8 this morning, which features lots of bug fixes, including improving response time when tapping buttons and latency in navigation. Please check for this update and see if it improves your experience! We are aware of the issue with replaying an episode and are working on a fix for that right now. As a short-term workaround, if you mark the episode as unplayed, you can play it again. I'll be sure to follow up with you once we have this issue resolved! We really appreciate your patience - thank you again for reaching out and helping us continue to improve the app
No. is the windows 2k version of any app
At least model off pocket casts or something with a stellar track audio player track record if you want a facelift.
I’ve used the old version since launch and this is a downgrade by every measure.
Response from developer
Thank you for taking the time to give us your feedback. We are working on improved tracking of playback position and adding progress bars to the main page so you can see your progress at a glance. We will look into adding 'download all' functionality. Thank you again for your review and for helping us improve the experience for all of our RAP subscribers.
Disappointed
This is very sad
Can’t access bootcamp
Good content; buggy app
I do most of my listening offline with downloaded content. Unfortunately, it’s not infrequent that I’m not even able to launch the app when offline as it gets stuck at a questionnaire screen and then the app crashes. Additionally, when offline, if I click on an episode to play it launches a completely different episode, and there’s no way to select a specific episode except by skipping forward or backward on tracks until I get to the one I want. If my phone goes from offline to wifi while playing (or the other way around), it stops the episode that is currently playing and jumps to another screen, which is quite annoying. It frequently does not save my listening progress when offline. Please fix these problems, developers, and I’ll give you 5 stars because the podcast content is great (if only the app worked to access it easily)!
Response from developer
Thank you for providing so many details about your experience. We've logged these bugs and will begin working on them next week. To help us narrow down what could be causing the crashes, it would help us to be able to take a look at your account. Would you mind sending an email to support@hippoed.com and providing the email address your Hippo account is using? We appreciate your participation in improving the app experience for all users, and we look forward to resolving these issues quickly! ---original response--- Thank you for bringing these offline issues to our attention! We have been hard at work improving our offline functionality - our most recent update includes improvements to offline usability, so please check it out and let us know what you think! We're so glad you love our content and the improved CME experience.
This app needs a lot of work
Other issues I have with the app:
- On the home page it is difficult to find older chapters to listen to and you have to click “See More” multiple time to find the one you’re looking for
- It doesn’t keep track of your listening progress very well and will often lose its place if I listen to other chapters and go back to the first one
- There’s no scroll bar on any page so you don’t know how far left you have to go. When there’s over 85 chapters in PedsRAP it makes finding things more difficult
- It doesn’t seem to “Mark as Played” automatically after finishing a podcast
- There’s no way to quickly see which podcasts and chapters you’ve already completed on the home page without individually clicking into it to see the progress bar.
Response from developer
Thank you for your detailed review. We have our designers working on some of the UI issues you've reported, and our developers are working on the performance issues. To better investigate the app crashes, it would help to be able to take a look at your account - please send an email to support@hippoed.com letting us know the email address your Hippo account is using so we can dig into potential causes. We appreciate your feedback and your assistance in improving the Hippo app experience.
A huge frustration
Response from developer
We are so sorry to hear you're having these issues with the app. Please reach out to support@hippoed.com - once we know your name and can look into your account, we can work to sort this out for you ASAP
