Discounts never given
I’m sick of this app, they never give you the discounts advertised and the customer service hours are only during the week. I’ve been ripped off yet again by not getting my 10% overall discount and the quality discount and the 2 free items I was supposed to receive. Yet again, I have to wait till Monday to call and get this whole mess straightened out again. This is every time I order online. I suggest cosmoprof get their act together and fix this app that seems to be designed to rip you off.THIS APP NEVER WORKS.
I have tried for so long and for the past couple months this app has absolutely failed. The website isn’t very user-friendly either. I cannot place orders on the app. I cannot see history on the app. I cannot order for online pick up, everything says we’re sorry we encountered a problem. Please try again. Every single day every single day there is an issue. It never works right. For as much money as we spend at these types of stores, you’d think that their app would work. Get new app developers and fire whoever runs it now. You literally need to fix this in 2024 in the age of technology where everything is controlled by my phone and the app doesn’t even work.get a better system
this app is so unbelievably trash, it flickers, it closes, when I click on any category at all it says "no products to load for this category", it says the same thing when I look something up. I've had a membership here since 2019 and I own my own business so I buy stuff all the time- but apparently I have absolutely no purchase history, on the app or in person. they have alllllll my information: phone, email, address, etc, but they can't pull up a single receipt. looks like I've never shopped with them, and maybe I shouldn't. what kind of huge company has such a cheap system?