Horribly made app.
The search option is horrible. Don’t bother with key words it won’t help. Even going under a category doesn’t bring up things just for that type of category. Example put in nails and you’ll still get hair stuff popping up. Makes zero sense. It’s almost like a toddler made this app.
And then adding to cart and seeing what’s available at a location is a pain. If it’s not it just removes it from your cart and you have to search all over again to find the item.
Please for the love of god put some work into this app.
And then adding to cart and seeing what’s available at a location is a pain. If it’s not it just removes it from your cart and you have to search all over again to find the item.
Please for the love of god put some work into this app.
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Update 2 years later
2 years later and it still does not work in Canada! Get your act together CosmoProf! More than enough time! This should have been fixed years ago now!
Discounts never given
I’m sick of this app, they never give you the discounts advertised and the customer service hours are only during the week. I’ve been ripped off yet again by not getting my 10% overall discount and the quality discount and the 2 free items I was supposed to receive. Yet again, I have to wait till Monday to call and get this whole mess straightened out again. This is every time I order online. I suggest cosmoprof get their act together and fix this app that seems to be designed to rip you off.
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THIS APP NEVER WORKS.
I have tried for so long and for the past couple months this app has absolutely failed. The website isn’t very user-friendly either. I cannot place orders on the app. I cannot see history on the app. I cannot order for online pick up, everything says we’re sorry we encountered a problem. Please try again. Every single day every single day there is an issue. It never works right. For as much money as we spend at these types of stores, you’d think that their app would work. Get new app developers and fire whoever runs it now. You literally need to fix this in 2024 in the age of technology where everything is controlled by my phone and the app doesn’t even work.
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get a better system
this app is so unbelievably trash, it flickers, it closes, when I click on any category at all it says "no products to load for this category", it says the same thing when I look something up. I've had a membership here since 2019 and I own my own business so I buy stuff all the time- but apparently I have absolutely no purchase history, on the app or in person. they have alllllll my information: phone, email, address, etc, but they can't pull up a single receipt. looks like I've never shopped with them, and maybe I shouldn't. what kind of huge company has such a cheap system?
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Positive Update-Problems every time
I wanted to leave a positive update my review from a few days ago.. Within an hour or less of my negative review every issue I was having with the app was fixed. So, if you are having issues let me know. They will fix it. Thank you CosmoProf for your prompt response in resolving this matter! I changed my review from a 1 ⭐️ to a 5 ⭐️⭐️⭐️⭐️⭐️.
My original review is below.
The CosmoProf app refuses to change my shipping address and refuses to finalize check out.⭐️
My original review is below.
The CosmoProf app refuses to change my shipping address and refuses to finalize check out.⭐️
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Don’t even bother.
This app is extremely hard to navigate seems as though they have a lot of errors and problems with the app. Even just trying to place an order is a complete headache. I’ve placed an order. My order never came. I called next day and they told me they had to cancel my order because the app had ordered it from a store two hours away and could not be delivered. They told me I had to cancel the order and reorder online and pray this mistake doesn’t happen again, yeah right not trusting that, let alone try and place those items in my cart that’s extremely annoying to do on this app. So now I don’t have color I need for a client because of their mistake. therefore don’t even bother using this app unless you want nothing but disappointment and headaches for something you’d think would be so convenient and easy.
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App needs work!
I get so frustrated with how slow the app is. It freezes and lags constantly whenever I use it. The last order I submitted asked me for the billing address for my credit card (I’ve had this information on my account for over 12 years). I entered the info (which they already had from past orders), but it wouldn’t let me submit my order because apparently it didn’t like the address, but it also wouldn’t let me edit it! I ended up deleting my card on file three times (because that’s the only way to edit the billing address), but each time I resubmitted the billing address, it didn’t recognize the address for whatever reason. I gave up, went to bed, and the next morning it finally accepted the address so I could finally submit my order.
There is no reason why a company as big as CosmoProf cannot have a more user friendly app that is easy to navigate and functions properly.
There is no reason why a company as big as CosmoProf cannot have a more user friendly app that is easy to navigate and functions properly.
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Nothing loads
I updated and everything and nothing will
Load. It won’t find the nearest one even tho I know where it is , found it and clicked it but it acts like it’s not there. I typed in something easy like shampoo. Everything says same thing “ something went wrong , pick anothwr catorgory”. Shop tab shows nothing. I’ve opened and closed so many times. Turned on wifi and off. Checked my phone settings. Nothing is working now since update. I just had to do a security check and prove I’m human on the app. I passed lol. Still nothing
Load. It won’t find the nearest one even tho I know where it is , found it and clicked it but it acts like it’s not there. I typed in something easy like shampoo. Everything says same thing “ something went wrong , pick anothwr catorgory”. Shop tab shows nothing. I’ve opened and closed so many times. Turned on wifi and off. Checked my phone settings. Nothing is working now since update. I just had to do a security check and prove I’m human on the app. I passed lol. Still nothing
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Waste of time! Not for Canadians!
When obtaining an account with CosmoProf, I provided my CANADIAN business registration. Why provide me with a link to download an app that doesn’t work in CANADA? Also - why doesn’t Apple allow me to choose zero stars for this review?
