I’m sick of this app, they never give you the discounts advertised and the customer service hours are only during the week. I’ve been ripped off yet again by not getting my 10% overall discount and the quality discount and the 2 free items I was supposed to receive. Yet again, I have to wait till Monday to call and get this whole mess straightened out again. This is every time I order online. I suggest cosmoprof get their act together and fix this app that seems to be designed to rip you off.
I have tried for so long and for the past couple months this app has absolutely failed. The website isn’t very user-friendly either. I cannot place orders on the app. I cannot see history on the app. I cannot order for online pick up, everything says we’re sorry we encountered a problem. Please try again. Every single day every single day there is an issue. It never works right. For as much money as we spend at these types of stores, you’d think that their app would work. Get new app developers and fire whoever runs it now. You literally need to fix this in 2024 in the age of technology where everything is controlled by my phone and the app doesn’t even work.
this app is so unbelievably trash, it flickers, it closes, when I click on any category at all it says "no products to load for this category", it says the same thing when I look something up. I've had a membership here since 2019 and I own my own business so I buy stuff all the time- but apparently I have absolutely no purchase history, on the app or in person. they have alllllll my information: phone, email, address, etc, but they can't pull up a single receipt. looks like I've never shopped with them, and maybe I shouldn't. what kind of huge company has such a cheap system?
I wanted to leave a positive update my review from a few days ago.. Within an hour or less of my negative review every issue I was having with the app was fixed. So, if you are having issues let me know. They will fix it. Thank you CosmoProf for your prompt response in resolving this matter! I changed my review from a 1 ⭐️ to a 5 ⭐️⭐️⭐️⭐️⭐️.
My original review is below.
The CosmoProf app refuses to change my shipping address and refuses to finalize check out.⭐️
This app is extremely hard to navigate seems as though they have a lot of errors and problems with the app. Even just trying to place an order is a complete headache. I’ve placed an order. My order never came. I called next day and they told me they had to cancel my order because the app had ordered it from a store two hours away and could not be delivered. They told me I had to cancel the order and reorder online and pray this mistake doesn’t happen again, yeah right not trusting that, let alone try and place those items in my cart that’s extremely annoying to do on this app. So now I don’t have color I need for a client because of their mistake. therefore don’t even bother using this app unless you want nothing but disappointment and headaches for something you’d think would be so convenient and easy.
I get so frustrated with how slow the app is. It freezes and lags constantly whenever I use it. The last order I submitted asked me for the billing address for my credit card (I’ve had this information on my account for over 12 years). I entered the info (which they already had from past orders), but it wouldn’t let me submit my order because apparently it didn’t like the address, but it also wouldn’t let me edit it! I ended up deleting my card on file three times (because that’s the only way to edit the billing address), but each time I resubmitted the billing address, it didn’t recognize the address for whatever reason. I gave up, went to bed, and the next morning it finally accepted the address so I could finally submit my order.
There is no reason why a company as big as CosmoProf cannot have a more user friendly app that is easy to navigate and functions properly.
I updated and everything and nothing will
Load. It won’t find the nearest one even tho I know where it is , found it and clicked it but it acts like it’s not there. I typed in something easy like shampoo. Everything says same thing “ something went wrong , pick anothwr catorgory”. Shop tab shows nothing. I’ve opened and closed so many times. Turned on wifi and off. Checked my phone settings. Nothing is working now since update. I just had to do a security check and prove I’m human on the app. I passed lol. Still nothing
I have not been able to shop at Cosmo Prof for months because they did away with physical membership cards and transitioned to the membership card on the app only. The app booted me out a while ago and has never let me login since. It always says there is an error logging in and to try again. But yet I can login online without a problem. Unfortunately, they do not give you access to your card online. So until they fix this, I will continue to only shop at their competitor.
There’s so many things that need improvement. It’s impossible to get offers in store even for online pick up. I wanted an Olaplex offer for a free item with 40$ purchase. They couldn’t hinor it in store so I ordered online for pick up and the cart kept switching to shipping availability instead of in store even though they were “in store” prior to checkout and I saw it there in person. Salon centric has the same promotion so I ordered there with zero hiccups. Promo is also available in store. So I wasted half my day for nothing. Your store managers have no clue about anything and don’t even bother to try. Do better or just close already
I was told that cosmoprof was not going to be carrying as much nail supplies anymore. I am a nail tech that has just started a business and I have to say that this is not good news for me. I also went in store and ordered a towel warmer. Over a month went by of me calling the store and asking if it has come in. I always got the same response. “We keep putting the order in but it hasn’t come in.” I finally said- forget about it and I’ll just order it online. I also could not find any emery boards which you would think there would be an abundance off. Sad to say that I will most likely be ordering most things directly from suppliers online. Seems that this is the new era of online ordering.
Sick of the ripoff
spocysalmon
dntbthr
KnosMs
Doesn’t evn matter
pickletoes2
Mindalish55
Lady_Sif
Heya23232323
LadyJadeStone
