Terrible update
I updated to this app - I used the old one constantly- new one won’t let me sign in - tried forgot password but that doesn’t connect or send me an email - tried calling the number several times - NO RESPONSE!! So now I can’t use the app at all. Very frustrating. Even went to the store for help / nope!! Don’t bother
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I can’t see anything
Unfortunately, when I go to make a purchase, or view the door busters that are available now, the screen goes blank it does not populate with any listings. In addition, the same thing happened when I tried to shop by category. I love the idea of the new app but I think there are some bugs that need to be addressed.
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Frustrating
The app used to be decent before the update. Since updating, it won’t give me the option to pick up in store for any type of product( I’ve tried many) and from different locations (I’ve tried switching store locations to see if it would work) it literally only gives the option to have stuff shipped. However if you use the traditional website, it will let you pickup in store. It’s ridiculous.
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Don’t bother
I downloaded the Cosmo prof new app, cosmo prof required me to. I placed an order with the new app on August 31, and it still hadn’t shipped as of September 9. I called customer service, they told me that my order didn’t go through so I missed out on the 40% off big bottle sale and I don’t have all the other supplies that I needed for the week either. There is nothing that can do about it… So now I have to rearrange my schedule and drive to the store to make sure that I have what I need. Maybe next time before they promote a new app so heavily they should make sure that it actually works before requiring their customers exclusively use that app.
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Poor design and completely useless
this new app is useless. Literally useless. My previous orders are gone, and ever time I click on a product that is listed. it says “sorry, we couldn’t find anything for.. Please try another search”. Very unfortunate. I’ve avoided the stores because of poor customer service, not to mention that it’s a 2 hour drive to the nearest location. I suppose that I can no longer support cosmoprof as they do not support me.
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Easy to use
It’s great. Easy to use and search items. I’ll definitely recommend using the app so much faster.
If I could give 0 stars I would
After logging into the app, I am left with a completely blank screen. I was hoping this would be better than the other app. It’s pretty lame to think there are apps built by kids that work and the company spent money on developing an app that opens up and makes your screen white.
Comenity Card Option
I was looking forward to have an easier way to pay off my Cosmoprof credit card but I still have to go through loops in the old app to find the option. Why isn’t this included in my profile at least?
