Not as intuitive as it could be
Shopping on the site is not that easy. You have to put in each item individually by name so say I’m shopping for Wella coloring the developers should show up in the same search as well versus me having to actually put in the name of the developer. doesn’t seem to be a way to order past purchases easily.Bradley hair design
Frustrating
The app feels super outdated and can be extremely frustrating for same day delivery. When choosing same day delivery if an item is not eligible for same day delivery it should be clearly marked before adding it to your cart and finding out upon checkout. Also I tried adding a few items and at check out an error message “no available inventory for sku XXX” called the store and they do have it paid over the phone so stupid!!!!BeachBumkk4719
Still bad a year later
I noticed many reviews from a year ago with 1 star ratings. I have the same issues with this app a year later. This app is awful, just awful. It usually takes me 2 days to place an order because of glitches and error notifications. Most of the time frustration makes me close it and walk away before I can complete one. Prices not listed, everything I put in the cart changes from “out of stock” and back, products just missing altogether from app, problems with payment, you name it. Glitch after glitch, every time I use it. Doesn’t look like anything is any better than a year ago.
Buggy, glitchy app. And I’m stuck with the nonsense because I can’t get most of this stuff anywhere else. I truly hate this app.! :(
Not reliable
When the app is working, it’s pretty good. I will say it has glitches more often than it doesn’t. Every time I try to add something to my cart it says “whoops something went wrong” and won’t let me proceed. I’ve tested it for three days now and I can’t add a single item to my cart. This is so frustrating considering I’m far from the store and need the products asap! Hoping for a better app update soon that fixes the glitch.BritLeding
Always something
I’m always having problems with this app. It either takes forever to load something, every time I try to add something to my cart it says “something went wrong”, shows incorrect info so I always have to end up calling the store anyway for inventory check. The amount of times I’ve gone to have to go pick up something instead because my payment doesn’t go through is ridiculous. I’ve had it for almost 2 years and it’s never been smooth. There so much more, but I’ve already wasted too much time lolvanessag513
Hard to navigate
There should be an option to see if the item is available in store before going back to check out. Instead you have to put said item in the cart first to see if it’s available in the store you want to pick it up in. Kind of annoying.Annoyed stylist
Ordering is a problem
If you plan on ordering through the app, you will be charged shipping and handling with no estimated time of arrival. So learn from my mistake and either go buy it in person yourself or if you order, order your order a week and a half in advance because it’s been 4 days and I got a partial order with no explanation and I’ve been borrowing product from a stylist to do my clients hair and/or denying clients and losing money. Also, pricing is random and one day you’ll buy something for one thing and the next it’s a complete other price.Joey93505
My #1 store for all clients and my needs
Love to shop if I have an issue I can always callangiestops
Used to be ok app trash now
This app used to be decent but for months now idk what been going on with it and customer service is trash and doesn’t help. I used to place order online and pickup in store all the time. Half time it doesn’t even let me add it to the cart anymore?! When I call the store and it still clearly in stock and online says it’s in stock won’t let me check out it says failed to send delvery nodes. The app is pretty much trash anymore and unreliable. I’ve undownloaded and re downloaded on my device and it still does itHairstylist2000
Not so user friendly
I accidentally put the wrong color in the basket but I tried several different ways to remove it but it wouldn’t let me. Plus, I bought 2 items to get the free shampoo and conditioner, but it never popped up. And when I tried to see if it would show up as free, nope it showed a charge. So it’s not so easy to shop through their app. I’ve got a husband with a broken hip and back, so physically it’s hard to get to the store.GreeneSuz
