Freezes
The app has a bad glitch when adding for delivery choice , adding or removing g products there is a 10 second delay with every click.BJMGREEN
This is the worst app
I have not once been able to log into this app. Tried resetting the password never get a response or a good link if I do. Even the employees at the store have issues with this app. The old app actually worked at least. This one has not worked since it changed. I don’t know how it’s at all rated so high. If I could give it a zero rating I would.JMH1018
App
Hi there my name is Theresa and my son is a software developer, specifically mobile app developer. I want to complement the app developer or developers. The last couple of orders I have made have been much more user friendly and less faulty. I am impressed at how smooth my order went today. I’ve learned a lot about this field through my son, who expects excellence out of his work. So I want to give credit where credit is do. Well done!!theresa-mamaT
Nice organized store!!
Cosmoprof in Anderson South Carolina is a very good clean store it has everything in place where it should be and have everything you need. Also the employees are very sweet and nice. One of my favorite stores!NaNaKookaid
No more order history
I use to be able to see all my past order history even from instore purchase. Now it only shows online purchases order history. It was the best feature but now it’s gone.0((8526$) MLS
Needs help
Can’t update items in shopping bag or delete items you no longer need. The lists are absolutely ridiculous as they do not work you still cannot get them out of the bag no matter what list you attach them to. Please fix this it is a nightmare!!!new cos app
Can’t delete items
It’s absolutely ridiculous that I Can Not remove items from my cart.. an item got put into my cart that I didn’t even put in there.. and there is no delete button.. What!!!! Ridiculous, so now u guess I have to call the 800 number and get this fixed like I have to a for this!MNBBLB
Can’t add digital card to Apple wallet
This app would get 5 stars, but as a Cosmoprof employee I have many many customers complaining that they can’t access their card in their Apple wallet anymore and it was easier to do that than to open the app and wait for it to load when they’re in a rush. Hopefully they will change it to where it can be added to the Apple wallet like it was on the old app!!Dandy peach
Why do we have to call customer service to remove items from cart?
I usually add items to my cart as I run out. However, with things not always being delivered because of supply issues, I had to visit my local store to get or substitute what I needed for the upcoming month.
I was unable to delete my cart or any single items to start over. I called customer service, who informed me that we have to call them to remove items now. What?! What an inconvenience! This will make me much less likely to purchase online. Can we work on this?Zf freak
Delivery is confusing
You need to fix this app to address how things are being delivered clearly the way it set up now is not clear it’s discombobulated it doesn’t even show how to adjust your two hour delivery to regular deliveries with just the three points at the right side. Make it very clear because people may haveClients coming in in four hours and they are thinking they’re going to get their hair color in to and it ends up being a regular delivery. This app is not clear for the stylist and salon owners. It needs to be fixedheathermc8
