Too many ads
Cluttered and full of ads that I am not interested in
Walang kwenta
Bulok
Works perfectly!
I don’t understand the bad reviews. Either they fixed the problem or they are isolated cases. I originally had a 80GB plan for 30 days and I tried to extend it by 5 days for 50 PHP via the app and I paid by card, verified with my bank and then the payment went through! Very easy process. It does work! I was quite reluctant at first, but I’m very happy now. Thanks Globeteam!
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Can not log on
Have my Philippine number and account.
After around 60 days in the US I was automatically logged out of the app. Can not log on to the app to check and maintain my account. App continues to sent one time PIN numbers to this Philippine phone number here in the US but never receive it because no Philippine cell signal here. Keep in mind, I still can send and receive text messages internationally using this Philippine number in the US. Just not able to receive the one time PIN to log back into the app. Once logged out the app is useless outside the Philippines. Please help.
After around 60 days in the US I was automatically logged out of the app. Can not log on to the app to check and maintain my account. App continues to sent one time PIN numbers to this Philippine phone number here in the US but never receive it because no Philippine cell signal here. Keep in mind, I still can send and receive text messages internationally using this Philippine number in the US. Just not able to receive the one time PIN to log back into the app. Once logged out the app is useless outside the Philippines. Please help.
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Scam
I paid for a P100 load. Only used P10. When I tried to use it again, I expected to see a balance of P90. Nope, it was down to around P67. I used another P10. Today, it’s down to P2 and some change. There is no history to reflect activity on the account. I inly have screenshots. The security is not just weak. It’s non existent. This app is reflective of the sad state of the filipino. No different than the stupid PWD ramp they built in QC. I just have no choice but use this app because I pay for my dad’s account and my dad is on the globe network.
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Response from developer
We're sorry to hear that. For assistance regarding your load and promo concerns, you may reach out to m.me/globeph
Too many updates
This app updates far too regularly, can’t access without updating either.
Do not recommend
The app will not let me pay. I have tried numerous times using my debit card to pay for a promo in the app but it will not go through. After confirming the payment in my banking app and being redirected, I am met with the message “We are having issues. Please try again later.”
Payment will only go through rarely. I was successful going through the same process of buying a promo after nearly a whole day of repeatedly trying.
This was meant to be an easy and convenient method of paying but instead has been frustrating.
Payment will only go through rarely. I was successful going through the same process of buying a promo after nearly a whole day of repeatedly trying.
This was meant to be an easy and convenient method of paying but instead has been frustrating.
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What Globe is doing is theft
Repeatedly pulling 5 pesos out of my load balance every 15 minutes based on some bogus connect to the internet charge is something that cant be explained other than admitting your company blatantly steals from their customers. When I am at home connected to my wifi network, I don’t need to connect my phone to the internet through Globe but your poorly designed app keeps taking 5 pesos out every 15 minutes regardless. Yet another strong incentive to drop Globe and switch to Smart. How about considering how woefully inadequate whoever designed this terrible app is and fixing it by getting rid of of them?
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Response from developer
Your feedback matters to us. Thank you for sharing this with us. Looking for more info about the acct: You may press view details on your home screen to get more information about your account.
Doesn’t show subscription
Updated: 10 July 2024 and now it’s not showing my data, call, and text subscription. Every update seems to mess up everything. Well done 👍😂
Response from developer
This is not the experience we want you to have. Kindly make sure your app is updated to the latest version, select the right brand and use the correct mobile format. You can check out https://www.globe.com.ph/help/globeone-new.html for FAQs. Thank you!
Hire better people
Whoever is responsible for your day to day operations isn’t good at their job. What’s the purpose of creating an app thats terribly designed, difficult to navigate and doesn’t allow customers to manage their load and subscription renewals on line? Instead i have to go to a retailer to complete a simple plan renewal transaction that should be easy to complete on my phone from my home. How Globe stays in business is a total mystery given the lack of intelligence and ineptitude of their staff. Garbage in garbage out, think about it.
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Response from developer
Your feedback matters to us. Thank you for sharing this with us. Looking for more info about the acct: You may press view details on your home screen to get more information about your account.
