Leave a Review Lucy in the Sky Store
Easy to use
I haven’t ordered a dress yet, but the app is very easy to use. It has different categories for different styles of dresses and the app had videos of other girls wearing/showing off there dresses with the dress there wearing linked if you want to buy it. The dresses are also very affordable 20-60 dollars for each dress! I will write another review when I order and get a dress.Show less@Moon_GachaShorts
horrible experiences w/ shipping & customer service
I wish I checked the app before ordering anything. I ordered two dresses in early June, and haven’t received any word on the progress. The dresses were supposed to ship on July 11 and 12. I emailed customer service, and was met with a reply along the lines of “we don’t have this in stock, refund issued”. However, still no word about the other dress I ordered. I checked the website; the dress that was refunded is still up on the website, with shipping as soon as that weekend. Yet my dress was refunded and never delivered for no stock. My other dress is also on the website, stating earliest shipping August 13 (I ordered my dresses June 10). I’ve emailed customer service multiple times and the only response I get is the same cookie cutter “We replied to your messsage.” over and over and over. Really disappointed in this company. I decided to check the app out to see the reviews, which all relate to the same experience I’m having. The styles are all super cute, but I never received anything I ordered so I can’t attest to the quality. This has been an incredibly disappointing experience.Show lessEquineEm
Terrible customer service.
Lately I don't know what is going on with this company, but there is no one working in customer service. There used to be a chat that was available 24 hours a day and they would help you. Now every time I enter the chat it tells me that unfortunately there is no one available. So every time there is a problem you have to send an email, but there are always problems, I ordered a dress they never sent it to me, months went by and I never got an answer nor a tracking number of my package I sent email and by the fourth email I got an answer the only thing they did was to give me my money back to order again, but my dress was already sold out. I ordered another dress and a top and the same thing is happening and they have not sent my package I have been waiting two weeks for a tracking number and nothing they give me one and when I ordered it said it would be sent three days later and it has been two weeks.Show lessHuinchnd