Leave a Review Lucy in the Sky Store
Easy to use
I haven’t ordered a dress yet, but the app is very easy to use. It has different categories for different styles of dresses and the app had videos of other girls wearing/showing off there dresses with the dress there wearing linked if you want to buy it. The dresses are also very affordable 20-60 dollars for each dress! I will write another review when I order and get a dress.Show less@Moon_GachaShorts
horrible experiences w/ shipping & customer service
I wish I checked the app before ordering anything. I ordered two dresses in early June, and haven’t received any word on the progress. The dresses were supposed to ship on July 11 and 12. I emailed customer service, and was met with a reply along the lines of “we don’t have this in stock, refund issued”. However, still no word about the other dress I ordered. I checked the website; the dress that was refunded is still up on the website, with shipping as soon as that weekend. Yet my dress was refunded and never delivered for no stock. My other dress is also on the website, stating earliest shipping August 13 (I ordered my dresses June 10). I’ve emailed customer service multiple times and the only response I get is the same cookie cutter “We replied to your messsage.” over and over and over. Really disappointed in this company. I decided to check the app out to see the reviews, which all relate to the same experience I’m having. The styles are all super cute, but I never received anything I ordered so I can’t attest to the quality. This has been an incredibly disappointing experience.Show lessEquineEm
Terrible customer service.
Lately I don't know what is going on with this company, but there is no one working in customer service. There used to be a chat that was available 24 hours a day and they would help you. Now every time I enter the chat it tells me that unfortunately there is no one available. So every time there is a problem you have to send an email, but there are always problems, I ordered a dress they never sent it to me, months went by and I never got an answer nor a tracking number of my package I sent email and by the fourth email I got an answer the only thing they did was to give me my money back to order again, but my dress was already sold out. I ordered another dress and a top and the same thing is happening and they have not sent my package I have been waiting two weeks for a tracking number and nothing they give me one and when I ordered it said it would be sent three days later and it has been two weeks.Show lessHuinchnd
Not happy
Overall I was very happy with the dress quality but during the shipping process I was very unsatisfied. I was given no information how long these dresses would take. Also, I was told that all of my dresses would ship June 25th and 1 out of 3 of the dresses I ordered actually shipped on that date. It is now June 30th and I still have no further updates. I reached out using the email given on the website and what they basically told me is they have no idea when they are going to come and I can order a new dress if I want. The customer service was just horrible in general. I love the quality and I’ve heard of people with good experiences unfortunately I was not one of them. This whole process was very frustrating and I don’t think it was worth my money.Show lessAlexisdorv
Save your money
Lucy is the Sky has is the WORST. They cannot figure out how to get a dressed mailed to you. We ordered a dress for my daughter for homecoming and it did not come in time, so they offered us ONLY store credit. So we tried again. Knowing they are slow on delivery, we gave ourselves, what I thought, a large window, 2 months. We recently ordered 2 dresses OVER a month ago (May 17) and have still not received the dresses. We contacted them and Lucy is the Sky still has no intention of being able to send the dress until next month (July 19), which is too late for our event. They may have cute dresses in theory, but I am not sure this isn’t a scam to take your money and ONLY offer store credit to keep your money. STAY AWAY!!!Show lessMama-rella
Horrible customer service.
I ordered my dress a month and a half in advance to my graduation and it was supposed to ship two weeks ago. It is now four days before my graduation, no tracking number and no dress. I have emailed them multiple times requesting to look up my information and give me a status update of my dress and they have not been able to do that. I would not recommend ordering from this place.Show lessEvelyn Ursini
Worst website ever
Things you want don’t restock. So when you need a different size you cannot exchange. They hold your money and don’t do refunds. So then you have to buy something you didnt want or need in the first place. Make sure to check WHEN the item will ship as even though it seems like something is “in stock” there’s a chance it won’t ship for two weeks or possibly ever. 2 items I bought showed in stock and I had to contact customer service just to tell me they don’t have it. So stupid.Show lessVicDuyka
Horrible costumer service
I rarely write reviews, but I'm really disappointed. I've been shopping at Lucy in the Sky since 2020, but I guess they don't care about their customers. I know they give store credit, and I've never had any issues with it because I've always loved buying clothes from them, but that changed recently when I received my dress, which has a stain and the sleeve does not stay on. I emailed customer services and explained the situation, explaining that I can't get store credit because the dress won't arrive in time for my cruise, so I requested for a refund so I don’t lose my money since I do have to buy another dress in-store. I think it's very unprofessional of them to say they can't do anything about it, especially since I've spent so much money at their store and I just want a refund. I advise you guys to shop elsewhere because if your dress doesn't fit or you decide you don't like it, they won't give you anything else but store credit, and they take a very long time to ship their items. They just lost a very loyal customer!Show lessNxnxjdjjdjskskam
Love it!
I love the dresses. I’ve used it for all the homecoming dances and graduation. I’ve noticed it has a long delivery (depends) please make sure to order the first week of the month before any events. As soon as you know the date is later in a month. Order it now!!Nbisoejwben
Terrible experience
I ordered a dress for prom, I was informed that it would take a while for the dress to be shipped so I ordered it two months in advance. A month passes and my dress has been labeled as “out for delivery” for over a week. Since there is no number to contact this business with, and never anyone available in their so called live chat. I’ve been emailing them back and forth for over a week now, and not a single problem has been resolved because they refuse to take responsibility for their actions and lack of ability to run a business. I highly recommend not ordering from this brand or supporting it as they have been the worst people to work with on resolving this issue.Show lessLucyintheskysucks
