Leave a Review Hollister Co.
Love it!
I love their clothing, love that u guys got a shorter length for pants, I love most of the models who have the same type of measurements or body type like me and how I could see what the clothing looks like on someone to compare, the app is easy to use, I just wish some stuff in the cart could stay in just in case you don’t want to buy it at that moment, like basically you can check box the items you want to buy, and don’t check box some that you want to buy later on, would be easier and better if also want to see price differences. But overall this app is smooth and love frequent updates!Show lessHibiscusLaila
Hollister
This is the worst app ever. Every time there’s an update it erases all points you have earned and every thing that you bought disappears from your history ,,, so you don’t earn points SMH. I am extremely disappointed with hollister as I thought this problem was taken care of after my call in complaint yesterday when the lady assured me that when I created a new password I would get back all my earned points and rewards ❕❕😠❕❕ smh. I will find somewhere new to shop. My thread up. Or Shien. Either way I am done getting ripped off by Hollister , sad I have so many clothes and etc. from them. BUT NO POINTS FOR THE PURCHASERS WHICH IS PROMISED.Show lessJune_November
Unprofessional Chat Support
I had an issue with my order via app, it’s more than 8 products. The box was delivered open and got only 2 products inside. I immediately raised the concern via chat support and by a great CSR provided resolution to replace the missing products as it is needed for my partner’s flight on the weekend. Today received notification that the replacements was in transit to deliver but another product is missing from the order even though I haven’t received it yet. Immediately chatted back and had GABRIEL whom asked me about the order number and provided about the DETAILED SCENARIO of the products that I received, GABRIEL asked for all of the SKU that I did not received. I told the CSR GABRIEL that out of 10 products I received 2, and knowing that GABRIEL got access to the account to see what’s missing. GABRIEL ended the chat as it shows ZERO TOLERANCE POLICY of any corporate/company.
I am very thankful that I called and a wonderful CSR over the phone was able to provide resolution to the scenario about the said replacement orders, without too much hassle of asking for the entire SKU’s of all the products missing. Kudos for you ma’am, and hope you’ll be blessed.Show less08anonymous