Leave a Review Lucy in the Sky Store
absolutely horrible
never order from them. i ordered my dress and it said that it would be here before my homecoming. then the delivery date rolled around and it never shipped, or anything. also you cant get your money back. all you can get is store credit. i still haven’t received my order and my homecoming is tomorrow so now i won’t have a dress for it. thanks lucy in the sky.Show lesseva garris 😛🤨‼️⁉️
Terrible customer service!
I ordered a dress over a month ago and still haven’t gotten it. I messaged customer service a couple days after my estimated delivery date, and they still haven’t responded. So I messaged again asking for a refund because the dress never shipped and the event I needed it for passed, 4 days later they shipped the dress without a response, today I emailed again but I doubt they’ll get back to me.Show lesskaylabitches
Cannot fulfill shipping dates
I have ordered twice, over 6 weeks in advance and the date always changes. I order in plenty of time before an event and you always say it’s made to order. If I place an order on 9/11 and the arrival date is 10/5, then it should arrive. Nope I was told new arrival date is 10/21 and the event is on 10/22. Emailed my concerns and was told it’s a made to order company and I would receive tracking info 2 days before shipping. Or I could cancel my order for store credit?!!! Are they crazy?!?!?!?Show lessPig Latin aces
Worst Customer Service Ever.
I ordered two dresses on September 16th. One of them arrived quickly, within a week after I ordered. However, the tracking status of my other dress is unknown and hasn’t even been shipped yet. The latest expected DELIVERY date was over 3 days ago. I emailed the customer service twice, tried their “live chat” option-all with no response. I need my dress for my homecoming that is in a few days, and I don’t think i’m going to get any response. Why would you provide an email for customers to contact if you aren’t going to answer?!?? I’m extremely frustrated and am never ordering from Lucy in the Sky again.Show lessdoonald dock
Giving hope
This stores is nice still giving hope that my dress will be by the last day they say it will be but the communication needs workJay👯💃🏾👯Jay
Please do not order from this place
I have now experienced what many other people have experienced from this store too. I ordered my dress last month, September 20th. And the timeframe it gave to me for its delivery was October 1st - October 13th. It is currently October 13th and I still have not even received a tracking number. I emailed their customer service on Sunday, October 9th, asking for help since I didn’t have my tracking number and they STILL haven’t gotten back to me. I emailed them yesterday practically begging for them to respond and they still haven’t responded. It’s the fact that I ordered LAST month, NEARLY A WHOLE MONTH ahead of my homecoming and they still haven’t even given me any sign that this dress is gonna come. My homecoming is this Friday, October 15th. I’ve come to the conclusion that this dress will not come on time or may not even come at all?? I’m honestly panicking and lowkey feel like crying. It’s my senior year and I just really wanted to stand out this year but nevermind… I want my money back. This is horrible.Show lessOKAAAAAAYOKAYOAKYSJS
User Experience is absolute trash
I don’t understand why they have a tiktok format going on. it’s impossible to navigate and see the stills of the clothes that actually matter. Even then, the videos are grainy. Love the store and the clothes. But the app format is trash. Skip downloading and stick to browsing on an actual browser.Sarah.Hadi
NOT 4.5 STARS
there HAS TO BE fake reviews of this brand. Customer service is horrible!!!!!!!!!!!!
NEVERE BUYING AGAINsadele!
Love!
This app is absolutely amazing! Everything is so pretty!sofiaraerae
terrible organization and terrible customer service😐
i ordered my dress a whole month and 6 days ahead of my homecoming. i thought to myself this should be plenty of time…yeah i got screwed over. i contacted customer service several times, they’re backed up with emails (shocker since everyone is having a terrible time ordering from here). i finally get a response that says my order will be shipped, not even delivered, TWENTY ONE days after the latest delivery date they gave me. if they know it’s homecoming season and advertise it everywhere, then why did they not think about this…and let alone if they want to make customers happy/ not be flooded with complaints, maybe they should consider emailing customers that they’re order will be late instead of having angry customers. i think it’s ridiculous, but some people might get lucky and not get screwed over like the rest of us. lucy didn’t slay and i’m very disappointed😔Show lesssuhshewk
