Leave a Review Wildfire Digital+
Unable to log in
I completed all the info on the website then downloaded the app and logged in. I was sent the one-time passcode, entered that then received a success message.
From that point, I could either click the X on the top left of the screen or “Let’s Get Started” button. I tried them both one at a time and received a “Something went wrong” error. I force closed then re-opened the app and tried to log in. I received the same error after attempting multiple times and was never able to log back in. Hoping the bugs can get worked out in this app so customers can actually use it.Show lessAvas13
Developer Response
I apologize for the login issues you are experiencing with our new Digital+ App. To confirm, have you completed registration by logging in through the website first? If you have completed the registration process and continue getting stuck in this cycle. Call us at 989-249-8200, or stop by one of our branches. We are more than happy to assist you.I can’t even log in
I’ve gone through the process putting in my information downloaded the app off the website and still can’t actually log in. Sends the passcode, put it in and it takes me back to the main log in page but doesn’t let me log in. Not happy with this.onestarreview!
New banking app
Worst app ever! When I switched over to the new app I couldn’t even get into it cause it was such a hassle. Said my information was wrong multiple times even after making a new account. Now that I FINALLY got into the app after several tries, it takes forever to load and half the time it doesn’t complete the requests I have done to transfer money or anything. The amount in my account is wrong and doesn’t ever update. The very first day I had the app it said that any transactions couldn’t be processed because there was something wrong. The old app would crash a lot but I kinda wish we didn’t have to switch cause I would rather deal with the app crashing then not be able to know how much money I have in my account or be able to pay my bills!Show lessjajegw
Developer Response
We sincerely apologize for the difficulties you have experienced so far. We are aware of current issues with the new system and are diligently working to correct them and. We are also listening to our members and using the feedback to improve it. There is a bit of a delay for the app to update with the new amounts when a transaction is made so it may be a few minutes until the account amounts in the app update to show the correct amount after a transaction. If you have any further questions or need further assistance don't hesitate to contact our call center at 989-249-8200 or 1-800-227-2328 or stop by one of our branches at your convenience.Can’t even log in?
I enrolled in the new app with a new user and password, and as soon as it says “let’s get started” immediately it says “error”. This app should be at least functional and completed before pressuring users to “make the switch!”
Hopefully it’s fixed by January 13th or we’ll be without an app to use.Show lesssixelaorep
Some how worse than the last version
I was excited to see a new app coming out because the previous one was horrible. You were in a position that I felt you already had the worst banking app out there so you can only go up from there. Somehow you put out a new version that requires you to completely set up a new account making the process painful and time consuming because it doesn’t work but when you are actually able to log in again it’s worse than before. I guess props on, when you do actually get the app to log in, it loads a lot quicker than the last one, but it doesn’t have the most up to date information. It doesn’t show pending transactions unless you let it sit and refresh for about 15 minutes. Even then it doesn’t happen every time. It’s 2022 how do you not have real time transactions displayed in the account?Show lessForcedToGive1Star
Developer Response
Hello, thank you for this review. There is a bit of a delay for the app to update with the new amounts when a transaction is made so it may be a few minutes until the account amounts in the app update to show the correct amount after a transaction. We are aware of current issues with the new system and are diligently working to correct them. We are also listening to our members and using the feedback to improve it. If you have any further questions or need further assistance don't hesitate to contact our call center at 989-249-8200 or 1-800-227-2328 or stop by one of our branches at your convenience.Frustrating
When I sign in the amounts it shows in my accounts are not accurate. When I move money between my accounts it also doesn’t not show until I sign out at least twice. I have to sign in several times before it updates. I would much rather have the old app back. The new app needs work.Saigev1
Any log on
Cannot log on to the app at all. Constantly get the “Oops! Something went wrong!” Notification. Very annoying, since the old app was never this unreliable.lmmcc22
app doesn’t work
Old app has been telling me I need to make the switch to this new one for weeks. Finally gave in. Created the new account on their website, downloaded the app and logged in. App says everything is good, push “Let’s get started.” Click okay and it says there’s an error. Tries again, still an error. Try to ex out in the upper left, STILL an error.
The old app wasn’t great to begin with, but at least it worked. This one, you can’t even get in.
Maybe we should be making sure the new app even functions properly before pressuring users to download it. Seems to have been an ongoing problem for weeks based on other reviews also. Definitely not impressed.Show lessLizzy2359
Developer Response
Thank you for this review and for bringing this issue to our attention. Please be sure to login on our website first before logging in on the app for the first time. We are aware of current issues and bugs with the new system and are diligently working to correct them. If you have any further questions or need further assistance don't hesitate to contact our call center at 989-249-8200 or 1-800-227-2328 or stop by one of our branches at your convenience.TERRIBLE APP
This is the worst design of a mobile banking app. Absolutely no accessibility to your account. Not happy!Allicat1223
Business banking
Why am I not able to log into the app with my business banking credentials?
The old system worked just fine.Djtuck123
