Only good for America
This shouldn’t be seen as a world wide option but only really for America. Not one place listed for Australia, only one option in Bali. I live in the Souther Hemisphere and honestly not worth downloading.
Click bait - booked first time from Google link $15 off- no discount
I searched for resort day passes and a Google link for $15 of my first day pass. I went to book and was not provided the promised discount. Very disappointed!
Great idea, but poorly executed
This app is probably great in a smaller town but in LA it’s a total rip off. The prices are atrocious but even with discounts and free credits, the experience isn’t worth it. Luckily I’m an early bird and always been able to get seating but I couldn’t imagine paying $100 and having to sit on the side of a tiny pool with partiers and, even worse, unruly children without parental supervision taking over the minuscule space and splashing around hitting people with balls. This company needs to tighten up their partnerships with hotels and ensure spots are reserved for their customers. They should also mark if there’s parties and kids because these prices are misleading. You think you’re getting luxe but then end up babysitting (literally).
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Recent group visit
I recently purchased multiple passes for a group trip we had planned. I was told I could get a refund up to the night before if needed. I tried to get a refund for one of the passes a couple days before our reservation since one person in our group was unable to go. I was told I couldn’t get a refund for a singular pass but could cancel the entire booking and re rsvp. If i canceled the entire reservation and tried to re-book we wouldn't have gone swimming since there wasn’t any availability. So although the app was easy to book with and the pool made it easy to check in, i will only be giving 2 stars as I was unable to get a refund as easily as they made it seem and i lost out on money.
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Very American based.
With lots of countries in the American continents, but not many elsewhere, I find it’s a bit useless if you want to travel to Europe, most of Asia or Australia. Literally nothing listed for there. Why wouldn’t you have a single country in Europe?
No customer service whatsoever
I had booked two cabanas, wanted to cancel just one. Seems normal, right? Well, I can’t find a way to do this on the app without cancelling the entire reservation. Nothing about it in the FAQs, but nowhere does it say you can’t make modifications, so I guess I just can’t figure it out. OK, let’s contact ResortPass. There’s no phone number, no live chat, not even a bot chat, only an email. I sent an email asking for help modifying my reservation (which again, nowhere does it say I can’t do this) the day before the cancellation cut off, asking for one of my cabanas to be cancelled. FOUR DAYS LATER, after the deadline to cancel has passed, I get a response telling me I cannot be refunded because I missed the deadline. I “missed the deadline” because YOU didn’t check your email (literally the only way to contact ResortPass). Are you serious? What else should I have done here?
Don’t bother with this service. Book directly through the hotels instead, where an actual person will communicate with you, probably even within four days. They have absolutely no customer service at all, no information on the app, and will make that your fault.
Don’t bother with this service. Book directly through the hotels instead, where an actual person will communicate with you, probably even within four days. They have absolutely no customer service at all, no information on the app, and will make that your fault.
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Buyer beware
Family used this app to have a day at a pool in Fort Lauderdale before we had a late plane flight. The cabanas that were advertised were not what we expected- what was supposed to fit 4 people maybe fit 2 with and extra chair brought in by us for 3 people. My husband reserved a day room in the hotel- at a cost of a typical night- even after receiving a confirmation email the day before- with a confirmation number- the hotel stated it has been canceled and the confirmation number meant nothing- they couldn’t ’put it in their system’. (?) I’m fairly sure Resort pass can’t control every situation, but they sure as h*ll should have customer support be available! Almost 6 days later we have heard nothing after multiple attempts to contact them- and now there are 2 charges for the ‘day room’ we never even enjoyed. Better have a backup plan if you use this app.
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My new travel partner
I have used resortpass in Puerto Rico for the first time. I had a later return flight and found this app. I spent my last day at a beautiful rooftop pool at a gorgeous hotel where they held my luggage and even provided a generous food credit. I have been using it ever since, Last time in Orlando again the same day as my night flight. Very positive experience and makes the last day of vacation sooo much more relaxing. I will be looking to do a daycation in nyc next.
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Do Not Use
If I could give it negative stars I would. To start with 65 for the hotel Seguaro in Palm Springs place is a joke. There is no reason to pay when you can just walk in from the street. The doors to the pool do not require a pass or key to enter. The pool was so filthy full of fruit from peoples drinks, spit and so many gross things I cant mention all of it. If I could post pictures I would. If you have kids DO NOT BRING THEM HERE. Its adults only. Drinks were over priced and watered down. Truly a huge disappointment. I will NEVER EVER return to this place. I would like a full refund. Charging 65 for this place is a crime. People were just walking in from the streets with no passes or anything. There is no need to charge for passes when you can walk in for free. Resort pass should hold the hotels they promote accountable. I will never use this site ever app and when I try to give a feedback like they asked they just give me an error message.
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ResortPass Failure
We checked in to the resort using our confirmation number, ID and credit card for additional charges. Unfortunately, everywhere we went and every amenity we tried to use was challenged. From our first drink at the swim up bar to end of our stay we were required to explain to Hilton reps, what our ResortPass was and what we were entitled to. Almost every single transaction included calls and clarification to Hilton managers, and even some managers needed to call someone else. Each time we received another reason why the staff was not aware of ResortPass. I think its a great idea, but the execution is sorely lacking! Too bad!
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Response from developer
We're truly sorry to hear about the challenges faced during your recent visit to one of our partner properties. Thank you for sharing your feedback and experience with us. We'll pass it along to our team and the resort to address the issues you faced and work to ensure additional education on the ResotPass offerings. We apologize again for any inconvenience and hope for a chance to make it right in the future.
