The good news is that the graphical elements are pretty and intuitive. But for a brand that prides itself in delightful thoughtfulness it’s very disappointing that the engineers of the app put no thought into performance and scalability. This app intends to facilitate Virgin cruise passengers to make reservations for spa, restaurants, excursions and deals. There are numerous situations where clicking any button puts the app into a spinning hold for it to process whatever you clicked on. Too many frequently used options requires deep scrolling to access. We see error messages booking this and that only to find out later the booking did go thru so what error was that? There are hiccups pretty much every time we try to do anything beyond basic functionalities. I haven’t started my first cruise yet and I’m already aggravated.
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