Leave a Review Motorola Nursery
Glitchy at best
Shocked to see the high app rating, the monitor is great, but the app is TERRIBLE. Constantly freezing and will show footage from different times of day. Several times I’ve looked at the video without sound and thought my daughter was still napping only to realize the app wasn’t loading properly and she was laying in her crib wide awake crying. Wish there was a feature to view the entire night not just motion triggered clips that the app chooses. The baby was wiggling from one end of her bassinet to the other and doing a 90 degree turn and somehow the app never managed to capture and save those movements so we have no clue what she was doing. If it wasn’t for the screen that doesn’t use the app this baby monitor would be absolutely useless due to the issues with the appShow lessJenn PW
Pay a subscription for access
I’ve had this baby monitor and app for several years now. In the app you can view videos taken when motion triggers the camera over the last 24 hours, and I loved that when I was away and busy I could look back at the short videos the camera caught and see the cute moments of my family. I was able to do that for three years. But, then the app had an update, and the viewing of those videos are now behind a paywall… everything is now a monthly subscription. It’s such a shame that we’re being Nickel and Dimed by a baby monitor.Show lessPotLickingSonOfAPup
Works great, when it works!
Ok the days it doesn’t take 3+ minutes and multiple resets to connect to my phone, it is amazing! Great picture, night vision, sound. But when it takes longer to connect than it would take for me to walk upstairs and check the room myself, what the point of a 100$+ monitor? I actually went so far as to complain to customer service because I thought maybe it was my specific item, since there were so many amazing reviews. But after some back and forth they did sent me a brand new monitor which I installed again, and it has the same issues!
Of course, the parent monitor is great, no issues there. So as long as you are planning to never try to use the dedicated app to check the monitor, great product. But connectivity to the app is 1/5 stars, disappointingShow lessSunrise10101
Happy but wish it worked just alittle better
The picture quality is great but I wish we had bought the monitor to go with and did not just go with the app. Makes it challenging at night having my phone on all the time and when using it I can’t have any other program with sound going. Also the app freezes and sometimes doesn’t load so I am constantly closing out of the app and reloading. At night sometimes that happens and I will be sleeping so I don’t notice so there are stints of time where I can’t hear my son cry. Lucky for us it is rare for him to wake up at night and I am a light sleeper so I sometimes wake up when I no longer hear the static. It’s a great idea just wish it worked alittle betterShow lessDino Sharon
Pay to play
As others have stated, the connectivity is hit or miss. It’ll work for a few days and then go out and I have to reset it. Otherwise it’s been a decent monitor.
My biggest gripe is the company started charging for the recordings. It used to be free up to 24 hours or so, I could look back and see exactly what time my daughter woke up from her nap. But now that’s a premium feature to have any recording saved whatsoever and you have to pay by the month. When I need a new monitor I will be looking for a different company than Motorola that offers this recording feature for free.Show lessMacybee
From bad to worse
From the day we began using this monitor, it’s been problematic. Now it barely functions. The monitor initially wouldn’t hold a charge unless the cord was in a certain position, constantly beeping in the middle of the night to alert us it was dying. Then the volume button stopped working and we had to put tape over the speaker so that the sound was muffled. Then it stopped working all together, and we just transitioned to using the apps on our phones. Now it’s a matter of WiFi connection, working only part of the time. Monitors are supposed to reassure and comfort, but we might argue it’s led to panic and concern. If we are ever blessed with another child, the first thing in our registry will be a baby monitor.Show lessPoopsie poops
Lied to customers
When we decided to purchase the Motorola baby monitor, one of the reasons we decided on this one was because of the 24-hour live video monitoring that we did not have to pay extra for. When they announced that they were moving to a subscription model, Motorola support assured me that I wouldn’t have to pay to continue to have access to the 24 hour video monitoring. A couple weeks ago, I was locked out of the 24 hour video monitoring. I am extremely disappointed that they are no longer providing the service that helped us decide what camera to purchase. I would not recommend Motorola and I do not plan to buy another one.Show lessThe SLP 96
This app is next to unusable.
If you’re looking for a baby monitor that is reliable and connects to your phone without a problem, this is not the app for you. Customer service takes the time to respond to reviews but not to inquiries through the app. Motorola should stick to making burner phones for nefarious business deals.Iheartgans
Charging you to watch anything recorded
We bought this in 2022, as far as a functional monitor it has been decent. We primarily got this so I could see baby from work. The hand held screen always seems to work, however the app sometimes wouldn’t connect.
However with the most recent app update I’ve found that Motorola is no longer letting you view your motion detected videos. You now have to pay additional to see your videos. This was already an expensive camera and you want more!? For a business who already has more than most, to ask for even more money from from their consumers just doesn’t read well with me.
No longer a brand I respect nor will I recommend.Show lessaggaturrr
Horrendous
This app is so poorly designed but pairs nicely with a poorly designed baby monitor. The notifications launch to a blank screen (must quit the app and restart) and when you try to use the scroll bar for playback there are buttons over it. Let alone, they used a play button which any user would assume means play video, but no, it takes you to some random play audiobooks feature. What? I’m literally shocked this app is ranked so high and wouldn’t be surprised if Motorola is gaming their rankings. It’s horrendous.Show lessUrbnSurfer
