Leave a Review Motorola Nursery
Works pretty well but please let us turn off specific notifications
Works pretty well. We have to reset the camera any time it’s disconnected from the WiFi network but this doesn’t happen too often.
My only real complaint is the constant notifications warning me of the expiration of the subscription to the 90 day 24 hour cloud recording service which I never subscribed to. The notifications pop up alongside any notification of movement or noise from the camera and any time I open the app and often for no apparent reason at all. It’s often two or three identical notifications simultaneously. There is no way to disable these notifications and it’s extremely irritating.Show lessMtm1280
App is usually good
I can connect to my nursery cameras and it will be connected all night long. Sound will not work that whole time. Sound in the background will not stay on for more than about 15 minutes and then it seems to cut in and out sometimes. It’s not a big deal for me since my babies are in the room next door but at nap time it can be frustrating if I’m doing something and I can’t keep the sound on. A new issue is that the pan feature has disappeared and I really liked that feature for my twins. What happened?Show lesssafwert
Developer Response
Hello. I'm glad to hear that you like our app. Thank you for your honest review. Best regards!Loses connection to camera after a few hrs
We put this on our registry because we were excited about the option of a monitor and an app, but we have been sorely disappointed by the app. After setting it up, it would work great for anywhere between 6 hours to a day and a half. But after that, the app stops connecting to the camera and the only way to restore connection is to delete the camera and add it again as a new device. The signal strength in the nursery is not amazing, but well above the minimum requirement listed by Motorola. Unfortunately, we’ve just resigned to having to reinstall the device anytime we want to use the app.Show lessPhilippppppIan
Developer Response
Hello. I'm sorry to hear that you are having problems with the app. Could you please contact our support team at support@5gencare.com? They can help you resolve the issue you have. Best regards.Update to app puts child in Danger
Our son is medically complex and we use the Motorola system to monitor him in real time and determine what may have caused a fever or deadly situations to arise. Last night our son had water go down his airway while asleep AND when I opened the app to check out how it happened to know how to treat I was forced to update and then told I now have to pay to get access to something I used daily prior to today. I am furious they would take something away as an app developer. If whomever made this recent update could help me uninstall it, I would be grateful for my child’s life could depend on it.Show lessDeadana
Infuriating
4.6 stars to me is astonishing. I have little faith that Motorola isn’t gaming these numbers.
We have had this for system for a while now. The monitor has never stayed connected for more than A couple of days—even when we keep it in the next room. (1,000 feet of distance is an utterly absurd claim; this would lose connection in an open field at about 200 feet I’m sure of it).
So we abandoned the monitor and have tried to use our phones and WiFi to manage it. But it’s the same problem. Inexplicably, they will disconnect in the middle of the night. Want to add more phones with the share tokens? Great, you’ll get about 15 minutes of access before those go caput. Want to use the “sign in to an existing nursery” feature? Cool. That will stay connected for somewhere between three minutes and a few hours. Just a truly awful product.Show lessBestJP55
Developer Response
Hello. I'm sorry to hear that you have issues with your unit. You can log in with up to 4 devices (phones) to the same app account. Just use the same email address to log in. You can watch a live stream from all devices at the same time. Regarding the disconnecting issue, that seems camera-related as it happens with both the monitor and the app. Please contact our support team to replace the camera. I appreciate your understanding. Best regards.I would give it 0 stars if i could
I used to love motorola nursery. I could watch the video back of my son to see what happened while i was asleep. and now after paying 100 dollars for the monitor, They have added a “Nursery Plus” feature. Meaning you have to pay extra money ranging from 5 dollars a month to 100 dollars a year to watch the footage back of my son over the night. I would have never spent the initial money if i knew they were going to charge us again to use the entire purpose of having a smart monitor. I would have bought a less expensive one that didn’t have that feature if that was what i wanted. I’m very disappointed and frustrated with the way Motorola is using concerned mothers for extra profit.Show lessLorraine Braun
Developer Response
Hello, Lorraine. I'm sorry to hear that you didn't like our upgrade. The motion-triggered videos were available for 90 days for free but only for 24 hours of storage. Now you can choose between 24 hours, 7 days, and 30 days of storage starting from $2.99. For any further questions you may have please contact our support team. Best regards.Great baby cam
Love all the camera options and how the camera is easy to move around the room. Worked great on trips as well. All you need is your cell phone and you can keep a live stream while doing other things on your phoneKatie2taylor
Developer Response
Hello. Thank you for the positive feedback. We are happy to hear that you love our app and we hope you will continue to enjoy it. For any questions you may have please don't hesitate to contact our support team at support@5gencare.com. Best regards.Live Feed Won’t Load In App
First off, we were mostly using the external monitor, but that suddenly died, so my wife and I have had to rely on the app more to check in on our baby during their naps and other times.
Now, when opening the app, the live feed won’t generate and we’re stuck watching a spinning circle with a snapshot of what the live feed captured recently. What gives???Show lessK-Bueno
Developer Response
Hello. I'm sorry to hear that you have issues with your unit. Could you please try rebooting the camera and see if that helps? If the issue is still there please contact our Support Team at support@5gencare.com. Kind regards.Initial reaction: I love it!
I just set everything up and it was super easy! The picture quality is great, the night vision clarity is better than I hoped, and I really like that I have the ability to adjust thr sensitivity of the motion/sound detection.Reidpeed
Takes forever to load camera
It takes a loooong time to load the camera view if it ever gets there at all. Super frustrating as that’s the entire point of the app - ideally, you turn it on and can see your baby cam. Nope. I would say 80% of the time it takes longer than a couple of minutes to load the live cam view. Seriously thinking of returning the camera because of how crappy the app isShow lessMomochoco78
Developer Response
Hello. I'm sorry to hear that you have issues with our app. Can you please try to reboot the camera from time to time that can help with the lag. If however, the issue is still there please contact our support team at support@5gencare.com. They can help you further. Best regards.
